Russ Darrow Kia of Waukesha

Used Car Purchase I discovered a deal on a used Kia Rio5 at Russ Darrow Kia at AutoTrader.com. I had an honest communication via chat, email and phone with the dealer a I discovered a deal on a used Kia Rio5 at Russ Darrow Kia at AutoTrader.com. I had an honest communication via chat, email and phone with the dealer about the car and consequently visited the dealer. The car was as advertised and salesman Jeff Ruthenburg was knowledgeable and helpful. I purchased the car at a good as advertised price but the dealership would not give me a discount/exchange for the free oil changes they gave me (which I can not use) for the many hours drive I made to see the car. More

Review Well since they really wanted me to fill this out. The salesman that sold me the car was awesome and didn't pressure. Finance on the other hand was s Well since they really wanted me to fill this out. The salesman that sold me the car was awesome and didn't pressure. Finance on the other hand was slightly annoying. I refinanced my loans so I was going to cancel my gap insurance and warranty. I called once, during hours, and left a message with the receptionist, no call back. Called the next day and got someone in finance who took my info, no call back. Called third time and was able to get someone and he seemed annoyed and short with me that I was asking for help and was vague and didn't help. Fourth time talked with someone who guided me at least to the website I needed but the website is vague in certain aspects. Finally ended up having to go to a dealership to get a form notorized, the financial manager was helpful and answered all questions I had about the process that were vague on the website. More

One of the top dealerships! This was the most welcoming dealership I’ve ever been at. My salesman Dennis cardinal was very professional and personable I would buy many more vehic This was the most welcoming dealership I’ve ever been at. My salesman Dennis cardinal was very professional and personable I would buy many more vehicles from him. The dealership was clean and inviting, the whole staff was helpful and had smiles on their faces. It was truly an experience I will not forget. Keep up the great work guys we’ll be back for another! More

Happy Customer Very happy with our new car. Have gotten several vehicles over the years and have always had an overall great experience. Had a slight issue that le Very happy with our new car. Have gotten several vehicles over the years and have always had an overall great experience. Had a slight issue that left us a bit unhappy with our new car. Our salesman, Dennis, could have left it at that with the sale having already been made, but instead went above and beyond to find us exactly what we wanted and make sure we were as happy as possible. We are very happy and appreciative of the whole experience and would definitely recommend anyone looking for a car to go to this dealer/meet with Dennis. More

Easiest process I've experienced Jeff was great! Management worked out a really good deal for me. Thanks Russ Darrow Kia for making my decision easy, happy the huny is over Jeff was great! Management worked out a really good deal for me. Thanks Russ Darrow Kia for making my decision easy, happy the huny is over More

Great dealership Everyone has horror stories about car salesmen. Not the care at Russ DarrowKia. Kenny took care of me from start to finish. Listened to what I wanted. Everyone has horror stories about car salesmen. Not the care at Russ DarrowKia. Kenny took care of me from start to finish. Listened to what I wanted. Brandon made sure I got the payment plan I wanted. FANTASTIC EXPERIENCE!! More

Greatness Noticed the perfect car in our budget at Russ Darrow Kia and took the ride from Saint Francis to check it out. As soon as we arrived, Jeff took the t Noticed the perfect car in our budget at Russ Darrow Kia and took the ride from Saint Francis to check it out. As soon as we arrived, Jeff took the time to introduce himself and offer assistance. A test drive later and Jeff had us on the way out with our new vehicle. Great service. More

Typical dishonest sales behavior of salesman and fin manager After agreeing on a final price of the car, and at the time of signing the documents they add up additional fees, changing the final price. Rushing me After agreeing on a final price of the car, and at the time of signing the documents they add up additional fees, changing the final price. Rushing me up with signatures as “it is late and they have families waiting at home”. More

New Lease I always have an awesome experience. I will continue to be a repeat customer. They are detailed in all aspects. I look forward to driving my new vehic I always have an awesome experience. I will continue to be a repeat customer. They are detailed in all aspects. I look forward to driving my new vehicle. More

Easy 1,2,3 Throughout my whole experience at this KIA dealership, I am happy to report that I’m satisfied. My car salesman filled me in on all of the details wit Throughout my whole experience at this KIA dealership, I am happy to report that I’m satisfied. My car salesman filled me in on all of the details with car buying and made it a no hassle buying process. More