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Russ Darrow Kia of Waukesha - Service Center

Waukesha, WI

4.7
167 Lifetime Reviews Review Dealership

167 Reviews of Russ Darrow Kia of Waukesha - Service Center

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February 26, 2021

"Excellent Service! I wanted a remote start added to my..."

- Therese.wallace

Excellent Service! I wanted a remote start added to my vehicle. Not only was it available but I was scheduled in right away. My service advisor, Charles, was awesome. As well as the morning and evening shuttle drivers. Unfortunately I can’t remember the morning drivers name even though he told me.

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Recommend Dealer
Yes
Employees Worked With
Kurt
February 23, 2021

"Russ Darrow has always been top-notch. Went in for..."

- mdaase

Russ Darrow has always been top-notch. Went in for 15,000 mile service and it was great. However, my other issues continue to persist.

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Recommend Dealer
Yes
Employees Worked With
Not sure.
February 15, 2021

"Very friendly, explained everything well. Best car wash..."

- Angeleveryday

Very friendly, explained everything well. Best car wash that I've ever gotten there ever before. Spotless! I was impressed! They even dried the doors and locks so they don't freeze!

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Recommend Dealer
Yes
Employees Worked With
I can't remember his name.
February 09, 2021

"Had my oil changed on Saturday. Chuck was very pleasant..."

- samsden1

Had my oil changed on Saturday. Chuck was very pleasant to work with. I needed some additional work performed and he explained to me exactly what and why it was needed. Very pleased. All persons involved wearing masks and conscious of COVID protocols.

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Recommend Dealer
Yes
Employees Worked With
Chuck in service dept
February 04, 2021

"Very prompt service. Handled issue in timely manner..."

- Rickyt

Very prompt service. Handled issue in timely manner service manager did good job explaining issue and corrective actions got vehicle in for appointment in reasonable time frame

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Recommend Dealer
Yes
Employees Worked With
January 29, 2021

"Alway professional service. My car is always done earlier..."

- Rev Peter Hertzberg

Alway professional service. My car is always done earlier than expected. Jacob kept me updated with any items needing attention. Friendly support staff. Cashier Kayla alway a delight.

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Recommend Dealer
Yes
Employees Worked With
January 28, 2021

"They always provide great service. The people there are..."

- timthetech24

They always provide great service. The people there are always friendly and courteous and make sure your taken care of. I would highly recommend them for their service.

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Recommend Dealer
Yes
Employees Worked With
January 15, 2021

"Very pleasant and professional people! Fast service! From..."

- jyve21

Very pleasant and professional people! Fast service! From the moment I stepped out of the car, Charles provided excellent and friendly service. Jon always address me by my name! They were both great!!

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Recommend Dealer
Yes
Employees Worked With
Charles Wilson, Jonathan Taylor
January 07, 2021

"I went in for a routine oil change and tire rotation. I..."

- Terriblepeopleskills

I went in for a routine oil change and tire rotation. I have owned my Kia for 3 years and have only had it serviced at dealerships. This was the most I’ve paid for that service and the least friendly/professional staff I’ve ever encountered. I like about 3 minutes from this dealership, but will make the drive to Metro Kia for any further appointments. Very disappointing. I also asked and left several messages to speak with a manager regarding my service and have yet to hear anything.

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Recommend Dealer
No
Employees Worked With
Other Employees : Jonathan Taylor
December 24, 2020

"Jonathon is an excellent Service Writer. My vehicle was..."

- Therese.wallace

Jonathon is an excellent Service Writer. My vehicle was completed much earlier than anticipated. Everything was explained to me. Thanks for the great service! I really appreciate it.

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Recommend Dealer
Yes
Employees Worked With
Jonathan Taylor
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