Russ Darrow Kia of Waukesha - Service Center

Excellent Service! I wanted a remote start added to my vehicle. Not only was it available but I was scheduled in right away. My service advisor, Charles, was awesome. As well as the morning and evening shuttle drivers. Unfortunately I can’t remember the morning drivers name even though he told me.

Russ Darrow has always been top-notch. Went in for 15,000 mile service and it was great. However, my other issues continue to persist.

Very friendly, explained everything well. Best car wash that I've ever gotten there ever before. Spotless! I was impressed! They even dried the doors and locks so they don't freeze!

Had my oil changed on Saturday. Chuck was very pleasant to work with. I needed some additional work performed and he explained to me exactly what and why it was needed. Very pleased. All persons involved wearing masks and conscious of COVID protocols.

Very prompt service. Handled issue in timely manner service manager did good job explaining issue and corrective actions got vehicle in for appointment in reasonable time frame

Alway professional service. My car is always done earlier than expected. Jacob kept me updated with any items needing attention. Friendly support staff. Cashier Kayla alway a delight.

They always provide great service. The people there are always friendly and courteous and make sure your taken care of. I would highly recommend them for their service.

Very pleasant and professional people! Fast service! From the moment I stepped out of the car, Charles provided excellent and friendly service. Jon always address me by my name! They were both great!!

I went in for a routine oil change and tire rotation. I have owned my Kia for 3 years and have only had it serviced at dealerships. This was the most I’ve paid for that service and the least friendly/professional staff I’ve ever encountered. I like about 3 minutes from this dealership, but will make the drive to Metro Kia for any further appointments. Very disappointing. I also asked and left several messages to speak with a manager regarding my service and have yet to hear anything.

Jonathon is an excellent Service Writer. My vehicle was completed much earlier than anticipated. Everything was explained to me. Thanks for the great service! I really appreciate it.