Russ Darrow Kia of Waukesha

Quick & Courteous Fast service. Shuttle was clean. Used coupons from dealership website. The service department is my only reason for going yo Kia. The staff is always Fast service. Shuttle was clean. Used coupons from dealership website. The service department is my only reason for going yo Kia. The staff is always kind and it's always calm enough for me yo hear them speak. More

Personal seri The people remember me every time from salespeople to service make me feel like I'm really a valued customer and they really are very sincere in their The people remember me every time from salespeople to service make me feel like I'm really a valued customer and they really are very sincere in their interest of how you like your new car More

Trustworthy Honest Great experience Lashaun Williams was the Best !!! They were honest and gave information that could be trusted, went to another dealer first was lied Great experience Lashaun Williams was the Best !!! They were honest and gave information that could be trusted, went to another dealer first was lied to and mislead.Bought our last car from Charles Singleton and found out Lashaun Williams was a friend of his, both great people. I wanted a Kia Soul and am very Happy with it, Awesome to drive, I got just the one I wanted, it was a very quick and easy from test driving the Kia to driving it home a short time later. More

Fantastic Great from start to finish. Matt and Ken were great. Really liked the new car. A bit of a drive for us but worth the trip. Thanks Russ Darrow Kia. You Great from start to finish. Matt and Ken were great. Really liked the new car. A bit of a drive for us but worth the trip. Thanks Russ Darrow Kia. You guys are great. More

got me financed Every time I come in to this Russ Darrow dealership I receive great service. The employees at Russ Darrow got me financed with my negative credit. I w Every time I come in to this Russ Darrow dealership I receive great service. The employees at Russ Darrow got me financed with my negative credit. I would recommend this dealership to my friends and coworkers. I personally love my motor vehicle and our sales person was great. More

pleasure to work with My spouse and I came to Russ Darrow because we were looking for a newer car. Their authentic concern for the customer shined through each and every st My spouse and I came to Russ Darrow because we were looking for a newer car. Their authentic concern for the customer shined through each and every step of the buying process. You are a incredible team of excellent people, and a pleasure to work with. We are very happy with our purchase from Russ Darrow. More

Was treated fairly in regards to the actual purchse The 2015 GMC Terrain we bought was owned by a smoker. The car's interior smelled heavily of smoke. The set off a "bomb" as they called it and 24 hours The 2015 GMC Terrain we bought was owned by a smoker. The car's interior smelled heavily of smoke. The set off a "bomb" as they called it and 24 hours later the bomb was actually worse than the smoke. We spent a week running ozone generators in the car at night and leaving it outside with all the doors open during the day and finally the bomb perfume smell is gone but the smoke smell is back. Cant figure out how to get the smell out. Was contacted by the dealership after the purchase and I explained the odor problem. THey said to wait a few more days and then contact them about the smell. will be doing that today. More

Por communication I bought a used vehicle from them March 20th. The only thing I was told was wrong with it was the exhaust. Come to find out after I bought it there is I bought a used vehicle from them March 20th. The only thing I was told was wrong with it was the exhaust. Come to find out after I bought it there is oil all over the lower intake. And I've wasn't just the exhaust that needed to be fixed it also needs a new strut. Literally 7 days after I bought it it died on me while driving down the road at 45mph (not stopped I was driving) and continued to do it to me multiple times till I could get it to my mechanic. I have called russ darrow and talked to just about every sales manager possible and they all tell me the same thing "I will look into it and give you a call back" until this day 3 weeks later they still have not called me about it and I have called them dozens of times. I will never buy any type of vehicle from another Russ Darrow. More

I will be returning Everyone at the Russ Darrow car dealership was knowledgeable and informed. A lot of people at Russ Darrow was expert and informed. I drove the car hom Everyone at the Russ Darrow car dealership was knowledgeable and informed. A lot of people at Russ Darrow was expert and informed. I drove the car home same night we did paperwork I will be returning to Russ Darrow in the future More

pleasant experience This was one of the most pleasant experiences we had buying a car. Our salesperson was very knowledgeable, and found exactly what I was looking for. I This was one of the most pleasant experiences we had buying a car. Our salesperson was very knowledgeable, and found exactly what I was looking for. It was such a pleasure dealing with all the staff members at this store. I would definitely go to Russ Darrow again for my next vehicle. More