Russ Darrow Kia of Waukesha

Fantastic staff and service! Great deals and warranties! I wanted a great deal for a certified pre-owned vehicle (CPO) with the best warranties I could find. So I looked online at different dealer websites f I wanted a great deal for a certified pre-owned vehicle (CPO) with the best warranties I could find. So I looked online at different dealer websites for CPOs and only Russ Darrow offered a 3yr/100,000mi warranty for their CPOs. The evening before I purchased my car 9-23-2017, I came to this dealership to ask quite a few questions (I made a big list) about financing, vehicle registration and such, and to look at their CPO inventory. Within a minute I was greeted by friendly staff members and a wonderful new employee named Heather guided me through my eventual car purchase. She was very helpful and she answered all questions I had or found someone that could. She showed me all CPO hatchback vehicles under $15,000 informing me about features of convenience (extra trunk space), safety (crumple zones) and the like. Heather eventually found me a 2014 Kia Soul that was leased, had only 20,000mi, brand new pretty much under $12,000. That Kia Soul (which is now mine :D) also had it's orginal 10yr/100,000mi manufacturer warranty. Also, since I bought a Kia brand vehicle at a Kia dealership the 3yr/100,000mi warranty was upgraded to a 5yr/100,000mi warranty as a Kia dealership special! Two warranties! After I decided that car was the one we went back inside to discuss additional insurance and warranties. Heather recommended the Simoniz Diamond Plus warranty that covers interior and exterior cosmetic repairs such as stains, minor dents, scratches and such. You also get a protective coating called Glass Coat you can have painted onto your car (you have to schedule an appointment) by Simoniz. Also when buying the Simoniz Diamond Plus plan I got 24hr roadside assistance, no deductible for repairs, an unlimited amount of repairs, a lifetime warranty guarantee, and coverage or repair for damaged or lost car keys. With a warranty deal that great I thought it would be money well spent to keep my car in tip top shape for a trade in value. The plan costed me an additional $2,990 but over monthly payments it's only around $50 a month for all that it covers. After pre-deciding all that I wanted, Heather told me she would have all paperwork all lined up and ready to go tomorrow 9am right away when they opened and gas put into the Kia for a test drive. The next day I brought my Dad along to help me test drive, inspect and buy the car and very quickly we were off on a test drive. Everything went really good and Heather had a pre-planned test driving route with city driving, curves, bumpy roads, highway driving, a good route. When we got back we were happy with the car and we went through all of the insurance processing and financing on the double because I had to be to work later that day. A thank you to Sony, Heather and the car detailing staff, all staff for hurrying. The staff did a really good job and rushed it just to make a customer happy with excellent service. Which I was and am. It really was hassle free, quick and easy, they did all the work for me! I got more than I paid for that's for sure! ;) And at a little after 9am Monday morning I got a phone call from their service department about scheduling an appointment to have the Glass Coat applied and a full size spare tire put in (which I bought) Friday. Fantastic job everyone! Thank you so much! More

Unexpected purchase!!!! After a bad experience with another dealer, where I had to return the car, I stopped in to " just look!" My son has a Kia and loves it, so I was curi After a bad experience with another dealer, where I had to return the car, I stopped in to " just look!" My son has a Kia and loves it, so I was curious!! I spoke with Lee, right away, I told him what I was looking for and he helped me find, just that! I left with a brand new Sorento and really love it! Thanks, Lee and the other staff for helping me make an easy purchase!! More

Outstanding Thanks for your amazing work and helping us get into a new van for our family! Wouldn't go anywhere else. Thank you! Amber and Juan Restrepo Thanks for your amazing work and helping us get into a new van for our family! Wouldn't go anywhere else. Thank you! Amber and Juan Restrepo More

Fast and easy! Everything was done over the phone and emailed all the necessary documents . Went in and pick up my car and signed my forms! Great customer service! Everything was done over the phone and emailed all the necessary documents . Went in and pick up my car and signed my forms! Great customer service! More

Great customer service. Very please and comfortable with my purchase. Did everything they could to get me the deal I wanted. Would def return for my next car purchase. Very please and comfortable with my purchase. Did everything they could to get me the deal I wanted. Would def return for my next car purchase. More

New KIA Sorento We were attracted to Darrow for the extended power train warranty (discussed at the Auto Show last February). Sorento is a great value and we are plea We were attracted to Darrow for the extended power train warranty (discussed at the Auto Show last February). Sorento is a great value and we are pleased with final settlement. We were a bit disappointed that the on-line description had more features listed than were on the vehicle. More

Friendly, thoughtful and experienced staff This was my third car that I bought at Russ Darrow. Their staff is friendly and very knowledgeable and helpful. Car buying can be very stressful, an This was my third car that I bought at Russ Darrow. Their staff is friendly and very knowledgeable and helpful. Car buying can be very stressful, and they take the stress out of it! It's always been a pleasure working with Dennis and the rest of the staff there. More

Great customer service Friendly staff. Greeted appropriately on arrival. Worked hard to get me in a new vehicle even with less than perfect credit score. All involved par Friendly staff. Greeted appropriately on arrival. Worked hard to get me in a new vehicle even with less than perfect credit score. All involved parties introduced themselves. Great experience More

Lexus rd 350 In the beginning little hesitant then surprisingly good service from every personal. I have to give good credit to used car manager. I liked their se In the beginning little hesitant then surprisingly good service from every personal. I have to give good credit to used car manager. I liked their services. More

Quick & Courteous Fast service. Shuttle was clean. Used coupons from dealership website. The service department is my only reason for going yo Kia. The staff is always Fast service. Shuttle was clean. Used coupons from dealership website. The service department is my only reason for going yo Kia. The staff is always kind and it's always calm enough for me yo hear them speak. More