Russ Darrow Kia of Waukesha

Friendly, thoughtful and experienced staff This was my third car that I bought at Russ Darrow. Their staff is friendly and very knowledgeable and helpful. Car buying can be very stressful, an This was my third car that I bought at Russ Darrow. Their staff is friendly and very knowledgeable and helpful. Car buying can be very stressful, and they take the stress out of it! It's always been a pleasure working with Dennis and the rest of the staff there. More

Great customer service Friendly staff. Greeted appropriately on arrival. Worked hard to get me in a new vehicle even with less than perfect credit score. All involved par Friendly staff. Greeted appropriately on arrival. Worked hard to get me in a new vehicle even with less than perfect credit score. All involved parties introduced themselves. Great experience More

Lexus rd 350 In the beginning little hesitant then surprisingly good service from every personal. I have to give good credit to used car manager. I liked their se In the beginning little hesitant then surprisingly good service from every personal. I have to give good credit to used car manager. I liked their services. More

Quick & Courteous Fast service. Shuttle was clean. Used coupons from dealership website. The service department is my only reason for going yo Kia. The staff is always Fast service. Shuttle was clean. Used coupons from dealership website. The service department is my only reason for going yo Kia. The staff is always kind and it's always calm enough for me yo hear them speak. More

Personal seri The people remember me every time from salespeople to service make me feel like I'm really a valued customer and they really are very sincere in their The people remember me every time from salespeople to service make me feel like I'm really a valued customer and they really are very sincere in their interest of how you like your new car More

Trustworthy Honest Great experience Lashaun Williams was the Best !!! They were honest and gave information that could be trusted, went to another dealer first was lied Great experience Lashaun Williams was the Best !!! They were honest and gave information that could be trusted, went to another dealer first was lied to and mislead.Bought our last car from Charles Singleton and found out Lashaun Williams was a friend of his, both great people. I wanted a Kia Soul and am very Happy with it, Awesome to drive, I got just the one I wanted, it was a very quick and easy from test driving the Kia to driving it home a short time later. More

Fantastic Great from start to finish. Matt and Ken were great. Really liked the new car. A bit of a drive for us but worth the trip. Thanks Russ Darrow Kia. You Great from start to finish. Matt and Ken were great. Really liked the new car. A bit of a drive for us but worth the trip. Thanks Russ Darrow Kia. You guys are great. More

got me financed Every time I come in to this Russ Darrow dealership I receive great service. The employees at Russ Darrow got me financed with my negative credit. I w Every time I come in to this Russ Darrow dealership I receive great service. The employees at Russ Darrow got me financed with my negative credit. I would recommend this dealership to my friends and coworkers. I personally love my motor vehicle and our sales person was great. More

pleasure to work with My spouse and I came to Russ Darrow because we were looking for a newer car. Their authentic concern for the customer shined through each and every st My spouse and I came to Russ Darrow because we were looking for a newer car. Their authentic concern for the customer shined through each and every step of the buying process. You are a incredible team of excellent people, and a pleasure to work with. We are very happy with our purchase from Russ Darrow. More

Was treated fairly in regards to the actual purchse The 2015 GMC Terrain we bought was owned by a smoker. The car's interior smelled heavily of smoke. The set off a "bomb" as they called it and 24 hours The 2015 GMC Terrain we bought was owned by a smoker. The car's interior smelled heavily of smoke. The set off a "bomb" as they called it and 24 hours later the bomb was actually worse than the smoke. We spent a week running ozone generators in the car at night and leaving it outside with all the doors open during the day and finally the bomb perfume smell is gone but the smoke smell is back. Cant figure out how to get the smell out. Was contacted by the dealership after the purchase and I explained the odor problem. THey said to wait a few more days and then contact them about the smell. will be doing that today. More