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Russ Darrow Kia of Waukesha

Waukesha, WI

Overview
Employees
Reviews
Vehicles
4.4
1,825 Reviews
Located in Waukesha, WI, Russ Darrow Kia of Waukesha is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,825 reviews

March 19, 2025

Horrible experience . I would never buy a car or recommend this dealership. Bait and switch. More

by wingertjamie
Finance Experience
Recommend Dealer
No
Employees Worked With
Xavier Troupe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nathan Blaser
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March 16, 2025

I came in for a recall and they took care of my right away. My mileage is much better now, so I'm very happy. More

by SUMMEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich, Skyler Battersby, Joseph Sili
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Mar 17, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

March 14, 2025

No problem with Jacob always helpful, informative and fast. I recommend Jacob as a top notch employee. More

by RCAMPOPAIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Cardinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayleigh , Brandon McGahee, Jacob Povlich, Lisa Neumann
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Mar 17, 2025 -

Russ Darrow Kia of Waukesha responded

It's great to hear that Jacob was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Waukesha! Brandon McGahee brandon.mcgahee@russdarrow.com

March 14, 2025

Super nice guy! He was super sweet to my daughter too! Thank you so much More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desk lady was super rude by the waiting room , Jacob Povlich, Emily Brown, Skyler Battersby, Joseph Sili, Lisa Neumann
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March 11, 2025

The people are nice and helpful but should be a little bit more accurate on things. More

by delgardiokrissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich, Skyler Battersby, Kayleigh Recker
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Mar 13, 2025 -

Russ Darrow Kia of Waukesha responded

Krissy, We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Brandon McGahee brandon.mcgahee@russdarrow.com

March 10, 2025

Great service very helpful time of service was good I will be back when needed thank you More

by asteffen4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
Print
Mar 11, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Skyler and our team. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

March 10, 2025

They contacted me when I needed servicing. I really appreciated them contacting me to come in. More

by OWNERDECLINEDEMAIL
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich, Skyler Battersby, Kayleigh Recker, Joseph Sili
Print
Mar 10, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

March 02, 2025

Always friendly, efficient and reasonable, love to see video of work done on my car More

by POLRALEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby, Kayleigh Recker
Print
Mar 03, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

February 28, 2025

Jacob rocks as usual. Always 100% satisfied with the service and overall experience at Darrow! More

by waynetmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
Print
Mar 03, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

February 28, 2025

This was the first time buying a car on my own and I had a fantastic experience! Xavier was busy with another customer when I arrived, but he promptly had another sales associate, Marcus, help me out. No More

by JDreger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Troupe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcus (Kain) Hankins, Nathan Blaser
Print
Mar 03, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your kind review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

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