Russ Darrow Kia of Waukesha

I had a good car buying experience. They were quick and knowledgeable. A little pushy on the additional warranties at the end. But other than that, they were friendly and respectful. knowledgeable. A little pushy on the additional warranties at the end. But other than that, they were friendly and respectful. More

Andrew was extremely knowledgeable and friendly. Based on my experience with him, the way the business was run, and how the information was presented, I now want to buy a Kia and I am telling others to as we my experience with him, the way the business was run, and how the information was presented, I now want to buy a Kia and I am telling others to as well. More

I worked with Nick Jordan and believe it or not. We worked out a deal via texting. I was at work and couldn’t talk on the phone but to sneak a text here and there we worked out a deal. Thank you for th worked out a deal via texting. I was at work and couldn’t talk on the phone but to sneak a text here and there we worked out a deal. Thank you for the wonderful purchase. We will love our 2020 Kia Sportage S model. More

Wally & Brandon were helpful in helping us get the car we wanted. We weren't pushed into another car or upsold on things wev didn't want. Wally brought the cars into the garage, so we could look at them wi wanted. We weren't pushed into another car or upsold on things wev didn't want. Wally brought the cars into the garage, so we could look at them with our toddler out of the cold weather. Wally even came in on his day off when we arrived to buy the car to help complete the transaction. Very easy to work with. More

I never give 5 stars - I expect companies to know the difference between ‘perfect’ and perception/consumer expectations. I know corporate setups for this and think you should lead with a 10 point system difference between ‘perfect’ and perception/consumer expectations. I know corporate setups for this and think you should lead with a 10 point system where anything 8 and above is great. The sales guy (Nick was awesome) . I gave 4 for the dealership as I’ve had issues with service Dept in the past. My deal was handled exactly the way i asked. Rebecca was great too - although I think they’re asked to multi-task too much as I caught a few things that were overlooked - hoping I didnt miss anything Tex (Nick by far) nailed it. COMPANY MANAGEMENT NOTE: **Plleeeeeaaaasssseeee ask for these reviews after 30 days and DO NOT put the pressure on mgmt /teams to ask/pressure for immediately after sale. It is unfair to THEM & the consumer. As an insider and consumer - this discourages further follow up afterwards and doesnt give consumer enough time to process -especially if they had to come back for further follow up!! That in itself is my main complaint with this and many other companies nowadays! I hope you take this advice to heart if you listen to your consumers. NOTE: I will never give 5 stars to anyone going forward unless you change the system. Everyone is not always 5 star! Impossible! Also—Rebecca did nothing wrong and was great - so I thank her as well -but like many I just see through how the reward system is built. More

The management and sales staff are very pleasant to work with and very helpful. They were very attentive and helped me find my Kia Optima, which I couldn’t be happier with. Would highly recommend. with and very helpful. They were very attentive and helped me find my Kia Optima, which I couldn’t be happier with. Would highly recommend. More

I had a great first time experience at Russ Darrow Kia of Waukesha! Wally was absolutely amazing and found exactly what I was looking for in a used car! Overall very helpful and a pleasure to work with! Waukesha! Wally was absolutely amazing and found exactly what I was looking for in a used car! Overall very helpful and a pleasure to work with! More

Salesman was outstanding and went above and beyond expectations! He checked in at all stages of the process to make it a great customer experience. expectations! He checked in at all stages of the process to make it a great customer experience. More

Great service. Jordan was great and made the experience easy. I was happy I got to drive the car off the lot that day. My wife loved the car. Thank you all! easy. I was happy I got to drive the car off the lot that day. My wife loved the car. Thank you all! More

Great customer service kind and very patient. He mad sure I was assure of everything as we went, kept me updated all through the process. He has made my year started off great. I was assure of everything as we went, kept me updated all through the process. He has made my year started off great. More