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Russ Darrow Waukesha Kia - Service Center

Waukesha, WI

4.5
325 Reviews

326 Reviews of Russ Darrow Waukesha Kia - Service Center

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February 16, 2025

Things went well. I made appointment on the phone and had van towed there. It was ready to go next day. More

by OWNERSAIDNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh Recker
Feb 17, 2025 -

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

February 12, 2025

Again for the second time getting my oil change they forgot to check my ties the low air pressure light was on after I got back into my car. The first time I returned and got it done by that nice you More

by loberruner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayleigh Recker
Feb 15, 2025 -

Russ Darrow Kia of Waukesha responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Brandon McGahee brandon.mcgahee@russdarrow.com

February 11, 2025

I found Kayleigh kind, informative, and certainly knowledgeable. She's a KEEPER for me to for sure. I was pleased More

by Jill Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh Recker
Feb 12, 2025 -

Russ Darrow Kia of Waukesha responded

Jill, Thank you for taking the time to share your thoughts on working with Kayleigh and our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

February 11, 2025

I always receive fast, friendly and competent repairs and service at the Service Department. Prices are fair and competitive. Highly recommend this dealership. More

by mikem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Sili
Feb 12, 2025 -

Russ Darrow Kia of Waukesha responded

Mike, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

February 09, 2025

The service staff are very helpful and respectful. I appreciate the ride service to and from home. More

by LYNDAJERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Sili
Feb 09, 2025 -

Russ Darrow Kia of Waukesha responded

Hi Lynda: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

February 09, 2025

Great customer service courteous kind and very satisfied with this dealership thank you and I appreciate you More

by Prentiss Grafton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Sili
Feb 09, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, Prentiss, and for taking the time to leave us this wonderful feedback! Brandon McGahee brandon.mcgahee@russdarrow.com

February 06, 2025

They had a very friendly, knowledgeable and professional staff. Their serice department was prompt and efficient. The communication was great as well. More

by Amy C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh Recker
Feb 06, 2025 -

Russ Darrow Kia of Waukesha responded

Amy, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

February 06, 2025

Professional and efficient Very pleasant to work with. I trust service and prices are fair More

by RLANGNES5432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh Recker
Feb 06, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. Kayleigh and our team appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

February 04, 2025

Everyone is very professional, and always make sure my car gets the best service. Very happy with my appointment. More

by Mlh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

February 03, 2025

Job is always done right and within time frame expected. Feel better knowing my car is serviced properly. More

by JOBER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayleigh Recker
Feb 03, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

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