Russ Darrow Kia of Waukesha - Service Center

Great service Fast check in with a very considerate and thorough staff person. The individual explained the process and how much time would be needed. I will defi Fast check in with a very considerate and thorough staff person. The individual explained the process and how much time would be needed. I will definitely use Russ Darrow again. More

Great, honest service Person was very honest and patient with me. Texted me updates which was nice. Very knowledgeable and checked everything over to make sure my vehicle w Person was very honest and patient with me. Texted me updates which was nice. Very knowledgeable and checked everything over to make sure my vehicle was running smooth. More

Great customer service Jonathon did a great job getting me checked in when I dropped my car off and checked out when I picked it up. In between, he called with recommendati Jonathon did a great job getting me checked in when I dropped my car off and checked out when I picked it up. In between, he called with recommendations and then called me when the work was completed. More

First service experience. Jonathan from Service was great. He explained everything thoroughly and made me feel welcome! 👍 Service area was clean and professional looking. Serv Jonathan from Service was great. He explained everything thoroughly and made me feel welcome! 👍 Service area was clean and professional looking. Service waiting area was stocked with good coffee, snacks and strong WiFi. 👍 More

Service department gets it done So this is the second time I've taken my kia here for a recall fix, and this time i also got my oil changed and tires rotated (i got 6 free with the p So this is the second time I've taken my kia here for a recall fix, and this time i also got my oil changed and tires rotated (i got 6 free with the purchase of the car). It's quick, it's easy, and everyone is on the ball. Desmond and Jonathan in the service department i know specifically are lovely. More

Good Diagnostics and Servicing Thank you for your thoroughness in investigating my car’s issues. I was very pleased that the Service Rep was able to properly diagnose my car’s pro Thank you for your thoroughness in investigating my car’s issues. I was very pleased that the Service Rep was able to properly diagnose my car’s problem. Previously, I had my car at another Kia dealership for the same issue, but they weren’t able to identify the problem.. It was serious enough that had it gone without repairs, it could have been catastrophic. Thank you. More

Unhappy I will need to return. I was just in Friday. Saturday morning I am getting a low tire pressure warning. I would have thought that would have been part of the service I just I was just in Friday. Saturday morning I am getting a low tire pressure warning. I would have thought that would have been part of the service I just had. More

Brake Easy Dez was great to work with. Explained all paperwork to me, and kept me updated while my rear brakes were worked on. Very happy with entire experienc Dez was great to work with. Explained all paperwork to me, and kept me updated while my rear brakes were worked on. Very happy with entire experience! More

New rotors and break pads Best price in the area (between this, Mieneke, and tires plus). Quick walk in and completed in a very reasonable time. Jacob was very helpful. Hig Best price in the area (between this, Mieneke, and tires plus). Quick walk in and completed in a very reasonable time. Jacob was very helpful. Highly recommend! More

Oil change Jacob was very professional and friendly. They explained everything to me about my vehicle. I would recommend this place to others and I will go back. Jacob was very professional and friendly. They explained everything to me about my vehicle. I would recommend this place to others and I will go back. More