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Russ Darrow Waukesha Kia - Service Center

Waukesha, WI

4.5
301 Reviews

301 Reviews of Russ Darrow Waukesha Kia - Service Center

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April 29, 2025

Great place to get service done! Would definitely recommend to visit Russ Darrow Kia in Waukesha! More

by KAITIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon McGahee brandon.mcgahee@russdarrow.com

April 28, 2025

SKYLER in the Service Dept has been EXCEPTIONAL to work with..Sshe has listen to my questions and has help me navigate thru all the new technology that my new car has without rushing thru it. More

by sbeischer0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Troupe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

April 23, 2025

The sales manager and sales personnel were extremely helpful in finding the car that I wanted. They had both the exterior and interior color i was looking for. Plus the sale price was in my price ran More

by DAVIDHOTTELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Neumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon McGahee brandon.mcgahee@russdarrow.com

April 23, 2025

Jacob was very straightforward with the work that needed to be done and with pricing. He also made sure a recall part was installed at the same time, saving me an extra trip. The work appears to have been d More

by KSEEMANN
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Povlich
Apr 23, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

April 23, 2025

I am not happy way right now I have left 4 calls none returned service manager More

by hollandjill3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Cardinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2025 -

Russ Darrow Kia of Waukesha responded

Jill, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Brandon McGahee brandon.mcgahee@russdarrow.com

April 22, 2025

Extremely happy with the service I received. Waited 2 years with a different dealer to get my trailer hitch and wiring harness and finally gave up and reached out to Russ Darrow. In a week we we More

by TROYWILSON007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon McGahee brandon.mcgahee@russdarrow.com

April 20, 2025

I was so surprised about how quick I was in and out of there. Very happy with the work and the employee had a pleasant attitude. I will be backsoon! More

by Karyl Cleveland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

April 18, 2025

Bonnie was wonderful and easy to work with! She was no pressure, fast and helpful. Gil-was very accommodating and helpful. More

by Britni Trevino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bonnie Stone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

April 17, 2025

The oil change and tire rotation took 1 hour as promised! service rep was very polite. More

by SRHB0SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

April 17, 2025

They are always working to help the customers get the best service. They are cheerful and make you feel important. More

by C.LYNOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

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