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Russ Darrow Waukesha Kia - Service Center

Waukesha, WI

4.5
325 Reviews

325 Reviews of Russ Darrow Waukesha Kia - Service Center

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April 11, 2025

Keep having to bring car back. Car still not fixed and was told that my car was done picked up truck and still making noise. I talk to manager the next day and he said they ordere More

by LIVY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Skyler Battersby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Russ Darrow Kia of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brandon McGahee brandon.mcgahee@russdarrow.com

April 11, 2025

Excellent service and very much appreciated ? ??? Everything with the oil change went well and I was able to receive the 2nd free one which is great ????. More

by Mroszko46r
Recommend Dealer
Yes
Apr 11, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon McGahee brandon.mcgahee@russdarrow.com

April 10, 2025

When scheduling an appointment they are always very accommodating. Every service person has been excellent to work with !! More

by JCFOSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Neumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for choosing Russ Darrow Kia of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon McGahee brandon.mcgahee@russdarrow.com

April 09, 2025

Salesperson was amazing and went out of the way to help us out. Recommend him again. More

by BBEYER273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Xavier Troupe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon McGahee brandon.mcgahee@russdarrow.com

April 09, 2025

We've been going through some powertrain issues on our Kia Soul. While it's too bad the car needs help, it's great to see that so far Kia is honoring their warranties completely. Skyler and any other pe More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon McGahee brandon.mcgahee@russdarrow.com

April 07, 2025

This dealership is awesome. They know me and my family by name, i love it!!! Great customer service, attentive, clean!!! My family and I have been coming here for years. Our dau More

by SHANINA Wade
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gregg Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus (Kain) Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

April 05, 2025

good fine nice very good good good good good good good good ood good good More

by JJSTUMPF13
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

April 05, 2025

I came in for an oil change and well satisfied, the service tech/ rep did a great job in attending to my needs. Thanks More

by Marsha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2025 -

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

April 04, 2025

Excellent attention to diagnosis of problem. Good explanation of remedy and repair timeline. Accurate repair cost analysis and completion estimate. More

by DAIGNEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie
Apr 04, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

April 04, 2025

Made a mistake on first visit. Great recovery on second visit. I will be back. 🫠 More

by TKRIO39Y
Recommend Dealer
Yes
Employees Worked With
Kaitlyn in Service. Great service!
Apr 04, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

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