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Russ Darrow Waukesha Kia - Service Center

Waukesha, WI

4.5
400 Reviews
Call Service Center (262) 333-3255

400 Reviews of Russ Darrow Waukesha Kia - Service Center

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June 20, 2025

Skylar is super friendly and informative. I will def be coming back. She is great wow More

by CORTNY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
Report | Print
Jun 20, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

June 19, 2025

Caleb was extremely helpful, very upfront and clear about service needs and pricing. Work was completed efficiently. Great follow up and communication while service was being performed. More

by KMNBKiaSoul
Recommend Dealer
Yes
Employees Worked With
Caleb Benjamin
Report | Print
Jun 19, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon McGahee brandon.mcgahee@russdarrow.com

June 19, 2025

I dropped off my car for a recall and was greeted immediately. Easy check in. Within an hour all was tested and we came back to pick it up. Fast, friendly and efficient. More

by JLEE.HOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't know his name
Report | Print
Jun 19, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

June 18, 2025

I have always had a positive experience each time I have been there for service. More

by noemail21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

June 15, 2025

Timely, courteous, up front pricing. Skyler was friendly and professional, and answered my all my questions. I will return for future service here. More

by kgschel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
Report | Print
Jun 15, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for choosing Russ Darrow Kia of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon McGahee brandon.mcgahee@russdarrow.com

June 14, 2025

Great experience. Got in quickly. Everything was done on time. I'm going back this week. More

by JLEE.HOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
Report | Print
Jun 14, 2025 -

Russ Darrow Kia of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Waukesha! Brandon McGahee brandon.mcgahee@russdarrow.com

June 14, 2025

The best good job love this place i go beack always i will recommend to More

by Gracielaledezma852@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Neumann
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Jun 14, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

June 12, 2025

Skyler was wonderful and so helpful. She kept us notified as to the status of the car and when we could pick it up. It got washed which was awesome. More

by CMARSHALL7
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Kasper , Skyler Battersby
Report | Print
Jun 12, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

June 12, 2025

After being forgotten by another employee regarding fuel consumption Katie got the work accomplished in a much speedier manor More

by springcitygal
Recommend Dealer
Yes
Employees Worked With
Katie S
Report | Print
Jun 19, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. Kaitie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

June 11, 2025

Great service all around. Thanks for getting daughters Kia soul in zfor diagnosis. Glad no converter replacement needed More

by tallbasketballmom2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skyler Battersby
Report | Print
Jun 11, 2025 -

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon McGahee brandon.mcgahee@russdarrow.com

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