Russ Darrow Waukesha Kia - Service Center

Great customer service courteous kind and very satisfied with this dealership thank you and I appreciate you with this dealership thank you and I appreciate you More

They had a very friendly, knowledgeable and professional staff. Their serice department was prompt and efficient. The communication was great as well. staff. Their serice department was prompt and efficient. The communication was great as well. More

Professional and efficient Very pleasant to work with. I trust service and prices are fair I trust service and prices are fair More

Everyone is very professional, and always make sure my car gets the best service. Very happy with my appointment. car gets the best service. Very happy with my appointment. More

Job is always done right and within time frame expected. Feel better knowing my car is serviced properly. Feel better knowing my car is serviced properly. More

Compared to the last 5 years, I was a little disappointed. Again the multipoint inspection report could not be printed and the car wash was broken. Hope these are fixed soon. disappointed. Again the multipoint inspection report could not be printed and the car wash was broken. Hope these are fixed soon. More

The dealership probably needs to enhance their communication methods. They had my car all day and told me they would update progress at 12pm I didn’t get any updates until 2pm and it was a video m communication methods. They had my car all day and told me they would update progress at 12pm I didn’t get any updates until 2pm and it was a video message not even a phone call. Then they let me use their shuttle but didn’t tell me it wouldn’t be available after a certain point in time. 3pm my car was ready and the shuttle was already unavailable. They ordered me an uber which I waited for thirty minutes and called the dealer back to find out that the uber was canceled. They ordered another one and I finally got a ride back to the dealership. They also never filled my tires like I asked so the light was still on my dash and they also said they’d wash my car and never did. More

I appreciate eveything Russ Darrow Kia always does for me. It always is a job well done!!! me. It always is a job well done!!! More

Professional service everytime Kayleigh is always on top of it I would recommend her everytime of it I would recommend her everytime More

As always, the Darrow service team continues to provide their professional “TLC’ They ask lots of questions and follow up making certain my old vehicle operates and looks like new when I head out the door their professional “TLC’ They ask lots of questions and follow up making certain my old vehicle operates and looks like new when I head out the door. Best of all . . . Their service team as well as Angela the Service Director adds a sincere personal touch, making me feel ‘at home!’ More