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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.4
1,752 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,752 reviews

March 25, 2026

No nonsense. To the point. Listens. Doesn't waste time. No pressure. Best experience ever! Great More

by JZALIAUSKAS
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rigo Sanchez
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Mar 25, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thanks for letting us know about your visit. Rigo is glad we could provide a straightforward, no pressure approach. Enjoy your Kia and we look forward to helping you again. Matt Kiscellus matt.kiscellus@russdarrow.com

March 25, 2026

Need shuttle service I dont have time to sit and wait for oil change blah More

by JWUETHRICH5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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March 21, 2026

Everything was fine. Car was washed before I got it back. Much appreciated. Runs well More

by schrameks
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Sawyer
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Mar 22, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

March 19, 2026

Went in for warranty work and was very satisfied with the service. Happy I switched from GMC after 50 plus years! More

by KDORFNER
Recommend Dealer
Yes
Employees Worked With
He was at the last desk on the right! He was very nice and thorough.
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Mar 19, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Kia and entrusting your Telluride’s warranty work to us. We’re delighted to hear you were very satisfied with the service and glad you made the switch after more than 50 years with GMC. We look forward to serving you again. Matt Kiscellus matt.kiscellus@russdarrow.com

March 14, 2026

After buying a new car I would have wanted to feel happy and good about the purchase. Instead I feel I was taken advantage of and screwed. More

by KIM82457
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott Paeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2026 -

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, Kim, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

Mar 21, 2026 -

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, Kim, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

March 14, 2026

Questions went unanswered. Lack of transparency. Felt like **I** was working for them vs. them working for me.?? More

by KIM82457
Recommend Dealer
No
Employees Worked With
Scott Paeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Paeske
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Mar 21, 2026 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear about your experience, Kim, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

Mar 21, 2026 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear about your experience, Kim, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

March 13, 2026

Listened to what we needed, very responsive. Got us in the car we wanted. Very satisfied with our experience More

by RYAN.MARQUETTE
Recommend Dealer
Yes
Employees Worked With
Matt M
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Mar 13, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience. We’re glad our team listened to your needs and responded promptly. It’s great that you drove off in the Kia you wanted and felt very satisfied with the process. Matt Kiscellus matt.kiscellus@russdarrow.com

March 12, 2026

Routine oil change and tire rotation. Everyone is and was very friendly and courteous Nice More

by hfifarek
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Sawyer
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Mar 12, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s great to know your Jeep Compass oil change and tire rotation went smoothly and that our team was friendly and courteous. We appreciate the 5-star rating. Let us know if you need anything else in the future. Matt Kiscellus matt.kiscellus@russdarrow.com

March 10, 2026

It was good, except for the etch for $500 they added on which I hadn't noticed (my own fault). They did not mention it and I would have denied it!(somewhat deceptive) More

by Larryjhertel
Recommend Dealer
Yes
Employees Worked With
Ernesto Parrilla
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Mar 11, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing your thoughts about your experience. We appreciate your business, Larry, and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

March 10, 2026

Very kind, very professional, great customer service! Great and quick service in a pleasant atmosphere and efficient staff More

by ANNAOJDANA
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
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Mar 10, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your kind words. We’re glad our team provided quick, professional service in a pleasant atmosphere for your Kia Carnival. Athanasios appreciates your feedback and looks forward to assisting you again. Matt Kiscellus matt.kiscellus@russdarrow.com

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