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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,724 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,724 reviews
February 17, 2026
The dealership is understaffed in the sales department and the finance department. They try to make it right when you are waiting hours on end but they should not have to try so hard to make it right. Ju and the finance department. They try to make it right when you are waiting hours on end but they should not have to try so hard to make it right. Just make it right the first time More
by FIVEGRIGGS
Verified Customer
February 16, 2026
All good except for finance dept forgot to add taxes initially which therefore increased the amount of note. I accepted the sale in spite of it but was a but disappointed. The sales person was great all initially which therefore increased the amount of note. I accepted the sale in spite of it but was a but disappointed. The sales person was great all around. More
by PROPHETMACK5
February 15, 2026
My wife's was in for a engine code (wiring harness) a moth or so ago. Today I had the car washed and as I was drying discovered under the hood was a bolt along where the wiper blades are just moving aro moth or so ago. Today I had the car washed and as I was drying discovered under the hood was a bolt along where the wiper blades are just moving around. Then upon looking further, a nut and anther bolt missing. If you can't trust a dealership to repair a vehicle who can you. More
by Jnielsen69
Employees Worked With
not sure of ther service person's name
February 14, 2026
Very nice and helpful. she helped get me a warranty replacement on keyfob and a headlamp. she helped get me a warranty replacement on keyfob and a headlamp. More
by bionic.er0r34
February 13, 2026
Dealership very pleasant and people very courteous and helpful. I thought price for the maintenance service rendered was quite high helpful. I thought price for the maintenance service rendered was quite high More
by MALONEYJW
Employees Worked With
February 12, 2026
Matt Czaplewski,He is a good professional with soft and analytical skills, he was able to solve the inconveniences that the seller-manager had caused. He is a person who has very strong human values... analytical skills, he was able to solve the inconveniences that the seller-manager had caused. He is a person who has very strong human values... More
by Omar A
Employees Worked With
Other Employees :
Alizabeth Mickelson
February 12, 2026
Had a pleasant experience at this dealership. Did not feel any pressure to buy or hassle with my trade in. Ernesto was excellent, he and his teammates worked with me to get me where I needed to b Did not feel any pressure to buy or hassle with my trade in. Ernesto was excellent, he and his teammates worked with me to get me where I needed to be. More
by Justinlove
February 05, 2026
My car needed washing and wasn’t and mats needed cleaning also my alignment should have been checked. also my alignment should have been checked. More
by NOEMAIL31
Employees Worked With
