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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.3
1,906 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,906 reviews

August 21, 2026

Very peaceful. I love looking at the merch while waiting Also.. staff is super cool! More

by BOWIEDONTE25
Recommend Dealer
Yes
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August 17, 2026

They got me in and out They were quick and they were friendly. Wait time wasn't so bad. They explain what they were doing on a video as they were doing it. More

by SHELIATAYLOR625
Recommend Dealer
Yes
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Aug 17, 2026 -

Russ Darrow Kia of Wauwatosa responded

Your note about our video explanations highlights how our team keeps you informed every step of the way. Hearing that we got you in and out quickly with minimal wait and friendly service during the maintenance of your Chevrolet Equinox means a lot to our service department. Matt Kiscellus matt.kiscellus@russdarrow.com

August 17, 2026

They were fast, Knowledgeable Nice. Helpful and the service was fast. Gave me a nice recap of work that needs to be done. More

by aubriw
Recommend Dealer
Yes
Employees Worked With
Shane
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Aug 17, 2026 -

Russ Darrow Kia of Wauwatosa responded

Hearing that the service felt fast and helpful means a lot to our service department. We’re glad you found our team knowledgeable and appreciated the detailed recap of recommended work for your Kia Sportage. Matt Kiscellus matt.kiscellus@russdarrow.com

August 17, 2026

They were fast, Knowledgeable Nice. Helpful and the service was fast. Gave me a nice recap of work that needs to be done. More

by aubriw
Recommend Dealer
Yes
Employees Worked With
Shane
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Aug 17, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thanks for the five-star review! We’re happy to hear the service on your Sportage was fast, and that our team could offer helpful insights and a clear recap of upcoming work. Matt Kiscellus matt.kiscellus@russdarrow.com

August 10, 2026

Kind, empathetic, efficient, and knowledgeable They went above and beyond to assist me. I would come back again. More

by jsmizzen
Recommend Dealer
Yes
Employees Worked With
Matt, Christofer, and Christopher
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Aug 10, 2026 -

Russ Darrow Kia of Wauwatosa responded

Your mention of our team going above and beyond truly highlights what we strive for. We’d be happy to assist you again with the service on your Kia Telluride. Matt Kiscellus matt.kiscellus@russdarrow.com

August 09, 2026

Excellent and professional service. Appointment was made easily and wait time was kept minimal. I was kept appraised of the work done and it was completed to my satisfaction More

by Michael
Recommend Dealer
Yes
Employees Worked With
Shane Albrecht
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Aug 09, 2026 -

Russ Darrow Kia of Wauwatosa responded

Your note about being kept appraised of the work done reflects how our service department values clear communication. We’re glad the appointment process was effortless and wait time stayed short. Hearing that the service on your Kia K5 met your expectations means a lot to us. Matt Kiscellus matt.kiscellus@russdarrow.com

August 05, 2026

The car buying process was seamless and easy. Our salesman Ernesto was excellent. He was friendly, knowledgeable and helpful. He supported us through the car selection, test drive, and purchase o More

by sandrabenton522
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ernesto Parrilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wyatt
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Aug 05, 2026 -

Russ Darrow Kia of Wauwatosa responded

Your remarks about enjoying a seamless car buying experience and Ernesto’s expert support highlight exactly what we strive for. Knowing the process felt effortless from selection through purchase means a lot to our dealership. Thank you for choosing us for your used Nissan Rogue, and we’re glad to offer any assistance you need in the future. Matt Kiscellus matt.kiscellus@russdarrow.com

Aug 05, 2026 -

sandrabenton522 responded

Thank you Mark. Keep up the great work!

August 05, 2026

Good customer service. Attentive to the wants and needs of the customer. Answered all questions in depth. More

by JANNAMCCLAIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernardo Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenney Crump
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 06, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thanks, Janna, for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

July 30, 2026

Oil change and tire rotation. Quick visit, courteous staff, not pushy to recommend things I did not need done. More

by CZAP88
Recommend Dealer
Yes
Employees Worked With
Matt and Conner and Chris and Maddie
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Jul 30, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience with the oil change and tire rotation. We’re pleased our team provided courteous, efficient service without pushing extra work. We look forward to caring for your Dodge Durango again. Matt Kiscellus matt.kiscellus@russdarrow.com

July 29, 2026

Fast Service was fast. Employees were friendly. Video of work being done was appreciated. Easy More

by dhowd78
Recommend Dealer
Yes
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Jul 29, 2026 -

Russ Darrow Kia of Wauwatosa responded

Great to hear the service was quick and our team made everything easy. We’re glad the video updates helped you stay informed. Thank you for choosing us for your Kia Soul service. Matt Kiscellus matt.kiscellus@russdarrow.com

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