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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.4
1,696 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,696 reviews

January 16, 2026

Friendly, comfortable, caring Very relaxed mode setting. No pressure. Always kept up to date on process. More

by IDNTY_CRISIS
Recommend Dealer
Yes
Employees Worked With
Marquavis Maddox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquavis Maddox
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Jan 16, 2026 -

Russ Darrow Kia of Wauwatosa responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

January 16, 2026

On time and courteous Pleasant to talk to and explained recall Even got my car washed. Thanks. More

by jbullock2231
Recommend Dealer
Yes
Employees Worked With
Anna I think her name was
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Jan 16, 2026 -

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

January 16, 2026

I like the attentiveness to customers needs and concern for customer to be satisfied. Friendly More

by APETITOS
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Sawyer
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Jan 17, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

January 15, 2026

I have poor credit and they were able to work with me to get into a great car at a great deal. Brianna was kind, understanding and helpful. More

by ITSJUSTASH04
Recommend Dealer
Yes
Employees Worked With
Brianna Holbrook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Holbrook
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Jan 16, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

January 14, 2026

Friendly and efficient When the car was ready Brandon spoke to me and explained what was completed and what would be needed at the next maintenance inspection. I really appreciated that More

by Judy.ercolani
Recommend Dealer
Yes
Employees Worked With
Brandon B
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Jan 14, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

January 13, 2026

Initially great, but after my purchase when issues came I felt like I was being dismissed and wasn't heard. A very unique and unlikely incident occurred and some of the management team was dismissive and rud More

by ANASEWELL2010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Malvin Silva-Ables
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2026 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

January 10, 2026

Berny and Matt were great to work with and get a deal done on a Saturday. More

by RHOVERMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernardo Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Jan 10, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Matt Kiscellus matt.kiscellus@russdarrow.com

January 09, 2026

Worked on my car that broke down. They were very thorough with the diagnostic process to ensure my safety. They were also very thorough with communicating the details with me at diffe More

by cordaycrystal
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarena Hansen
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Jan 10, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

January 07, 2026

Good It was nice quick service. It was a good video that they sent me More

by REESA3071
Recommend Dealer
Yes
Employees Worked With
Anna
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Jan 11, 2026 -

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

January 06, 2026

They left me sitting in the lobby for 45 minutes while my car was done nobody came to get me. I had to come check on it and the reason I know it was 45 minutes is because it was that long from the time I got More

by JASONANDMELISSA13
Recommend Dealer
No
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Jan 10, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

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