Russ Darrow Kia of Wauwatosa

The process was quick and the shuttle / Lyft service was appreciated. No complaints at all. appreciated. No complaints at all. More

I know you were busy but you had my car a day before you worked on it. Also you usually wash my car when serviced and this did not happen. Also the miles and next service date was not put in my upper left worked on it. Also you usually wash my car when serviced and this did not happen. Also the miles and next service date was not put in my upper left hand window. The work you did was good and I appreciate that. More

Connor was really helpful- even when encountering other issues we weren’t expecting. He kept me informed, was kind, and very professional. issues we weren’t expecting. He kept me informed, was kind, and very professional. More

I bought my new car 2 Years ago. The process low low pressure. Everyone there has a friendly personality, and genuinely works with you to get you the best deal for your money. I've h The process low low pressure. Everyone there has a friendly personality, and genuinely works with you to get you the best deal for your money. I've had it in a couple of times for routine maintenance, and they've done exactly what was expected. No high pressure for additional work. More

I have purchased and serviced this vehicle thru Russ Darrow .sometimes the prices seem high Darrow .sometimes the prices seem high More

I initially worked with Jordan, who was very kind and bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't bubbly. Unfortunately, after she left the dealership, we were handed off to Kenny, who came across as disinterested and uncomfortable, like he didn't want to be there. If he earned a commission on the sale, I sincerely hope it was minimal. We also dealt with Dan, who seemed more focused on pushing the sale than actually listening to our concerns. Before purchasing the vehicle, we specifically raised concerns with Kenny, Dan, and an older manager (whose name we unfortunately didn’t get) about potential issues with the control arms and/or ball joints. The manager assured us that a technician would "check it out" before finalizing the sale. When we returned, the car did sound better, which gave us the impression it had been serviced. However, just a few miles after purchase, the clunking noise came back. We immediately contacted the dealership, but neither Kenny nor Dan returned our calls. We had purchased a warranty, but the issue wasn’t covered. When service was finally scheduled, the dealership placed the blame on my friend, despite the fact that we had flagged this concern prior to buying the vehicle. Now, the car is in the shop for repairs — two ball joints, one control arm, and new suspension springs — and my friend is stuck paying out of pocket for labor, which is well over $400. The dealership offered to cover the parts only, claiming they had already deemed the car “drivable,” and are now calling this offer a “good Samaritan” gesture. The car itself (not a Kia) looked nice, but the experience with this dealership has completely ruined the Russ Darrow brand for me. Between the lack of follow-through, poor communication, and zero accountability, I would never recommend purchasing from a Russ Darrow dealership again, and I certainly won’t be returning. More

Been bringing my car here since I bought it 10 years ago. They are trustworthy and efficient. They are trustworthy and efficient. More

I had a great experience at the dealership thanks to Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genui Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genuinely attentive. Sarena clearly explained everything that needed to be done, kept me updated throughout the process, and made sure all my concerns were addressed. My car came back in top shape, and I felt confident knowing it had been in good hands. Sarena made the entire experience smooth and stress-free More

Connor was very courteous and my car was done in the time frame he quoted me. They also washed it which is a nice added extra 😁 frame he quoted me. They also washed it which is a nice added extra 😁 More