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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

4.4
1,715 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,715 reviews

February 05, 2026

I did end up purchasing the vehicle, but the buying process raised concerns. Initially, a $2,500 paint protection package and a $500 VIN etch were presented as required for purchase, despite not being More

by DALAXY.AD
Recommend Dealer
No
Employees Worked With
James Christy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Christy
February 05, 2026

My car needed washing and wasn’t and mats needed cleaning also my alignment should have been checked. More

by NOEMAIL31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

February 04, 2026

Fast and efficient. They worked on my car and oil change quickly and efficiently to my satisfaction. More

by RICHFROEHLICH
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
Feb 04, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the five-star rating. It’s great to hear Athanasios and our team completed your Kia’s oil change quickly and to your satisfaction. We appreciate you sharing your experience.

February 04, 2026

He was very helpful and friendly even in a stressful situation I was in he was able to guide me through all the steps that was going on More

by sparkle19792002
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
Feb 04, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the five-star rating. We’re glad Athanasios could guide you through each step during your Kia Sportage service. Please reach out if you need anything else.

February 04, 2026

Friendly, hardworking, funny guy who cares about his customers. He does what he can to make sure I got what I needed for my car. More

by Manda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s great to know that Connor’s hardworking and good-humored service ensured your Kia received the care it needed. Thank you for trusting our team with your vehicle. We look forward to assisting you again.

February 02, 2026

I've never felt so taken advantage of as I was this time than any other experience I've had at Kia. Normally I'm told of my various options and had honest technicians and staff, however this time I was told More

by Ashleigh1018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Feb 06, 2026 -

Russ Darrow Kia of Wauwatosa responded

Ashleigh, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

February 02, 2026

Quality service and clear communications, very happy thanks! Required services or recommendations clearly described, advance notice if delays due to parts availability, etc More

by mikegharrington
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
Feb 02, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for noting the clarity of our explanations and advance notice on parts availability. Athanasios and our service team enjoyed working on your Kia and are happy you felt informed throughout. We appreciate your trust and look forward to assisting you again.

February 01, 2026

I was able to get an appointment with 30 minutes of my call to get a tire repaired on my Kia Sorento. I was in and out within the time I was quoted and on my way to work. Very appreciative of the staff an More

by claudione2217
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
Feb 02, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

January 31, 2026

Brianna was a blessing to work with. She let me take my time. She's just an amazing young lady. More

by ELLETTRAWEBSTER
Recommend Dealer
Yes
Employees Worked With
Brianna Holbrook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Holbrook
Jan 31, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

January 28, 2026

My car was in and out in about two hours. They did great with maintenance More

by Agmachado22
Recommend Dealer
Yes
Jan 28, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

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