Russ Darrow Kia of Wauwatosa

Great Kenney worked hard to find exactly what I wanted and made it happen. Finance manager was awesome also! and made it happen. Finance manager was awesome also! More

I'm excited to be able to leave such a positive review for the Wauwatosa Kia dealership! I've been a customer at this location for over 6 years, and while faces may change, the level of service, overall e for the Wauwatosa Kia dealership! I've been a customer at this location for over 6 years, and while faces may change, the level of service, overall experience, and customer care have remained consistently outstanding. In February, their team took the time to help me get into the exact vehicle I wanted, while ensuring the monthly payment and down payment fit comfortably within my budget. When an unforeseen issue came up recently, the GM stepped in right away and worked closely with me to find a solution. I truly appreciated how proactive and dedicated they were to making things right. The staff was helpful, responsive, and genuinely invested in my experience. I would absolutely recommend them to anyone looking for a smooth, supportive, and stress-free car-buying process! More

It was actually pretty good. No pressure to buy, good service. I guess just a few little things fyi. The detailers didn't take the little orange stickers/spots off the rims or an No pressure to buy, good service. I guess just a few little things fyi. The detailers didn't take the little orange stickers/spots off the rims or any of the plastic off the seat belts. Just a pain getting all the stuff off. Other than that everything was good More

Very convenient by being close to the freeway. The people are knowledgeable and friendly. It was a very fast service. The people are knowledgeable and friendly. It was a very fast service. More

Person on the phone told me he was gonna take 30 minutes if that and I was almost there for an hour and a half. just be honest with your customers so they can plan their day and not sit and have to follow u if that and I was almost there for an hour and a half. just be honest with your customers so they can plan their day and not sit and have to follow up More

I will 100% Recommend to purchase your next Vehicle here at Russ Darrow Kia Wauwatosa at Russ Darrow Kia Wauwatosa More

Connor was attentive to my needs, quick, professional and pleasant. A quality representative, and personable. pleasant. A quality representative, and personable. More

Very happy with my 2021 K5 GT Line and the excellent service that I always receive service that I always receive More

I rarely write reviews, but this was easily the worst car-buying experience I’ve ever had—and I work in sales, so my expectations are realistic. We were working with a salesperson named Rigo for weeks car-buying experience I’ve ever had—and I work in sales, so my expectations are realistic. We were working with a salesperson named Rigo for weeks on a “Certified” Pre-Owned 2024 Kia Telluride. Communication started off fine, but when it came time to move forward and ask basic questions, he completely stopped responding. After a full week of silence, I had to call myself just to get vague excuses. Despite that, we confirmed we were ready to move forward—$15K cash down, plus a paid-off trade-in. Serious buyers. I drove over 2 hours to the dealership expecting a vehicle that matched how it was represented. What I found was the complete opposite. The vehicle was in shockingly poor condition: Every wheel had severe curb rash Tires had visible damage that looked unsafe A noticeable dent on the rear of the vehicle Interior was dirty, with stains, wear, and even leftover food under the seats This was supposed to be a “certified” vehicle, yet it hadn’t even been properly cleaned—let alone reconditioned. To make it worse, the sales manager dismissed the concerns with excuses instead of taking accountability. This felt like a complete waste of time and a lack of respect for the customer. Driving hours based on how a vehicle is presented, only to see something entirely different in person, is unacceptable. I strongly recommend doing thorough due diligence and getting detailed, current photos and confirmations before making the trip here. Very disappointing experience. More

They made my purchase easy and smooth Marq was very quick, great to work with. quick, great to work with. More