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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,556 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,556 reviews
September 13, 2025
Rigo was fantastic. Help me with the truck I want it, he will look out for you in every way possible to get you in the car/truck you want. Habla español Les Va ayudar e Help me with the truck I want it, he will look out for you in every way possible to get you in the car/truck you want. Habla español Les Va ayudar en su compra de carro recomendado 100% .Gracias por tu ayuda More
by Luis Garcia
September 13, 2025
Misrepresented the price of the oil change. Then lied to me. Added an additional environmental charge on top of the oil change price which was quoted. When I asked him why this charge was added Then lied to me. Added an additional environmental charge on top of the oil change price which was quoted. When I asked him why this charge was added he said well, I told you there was tax on top of the $89.95. yes there was tax but there was also an additional environmental charge which I asked if there was going to be any additional charges and he said no. Then when I got the bill and went to the payment window and noticed that it was more expensive than what I was quoted, I didn't even say a word and the girl that takes payment said in a very condescending snotty tone I just take the money if you have questions about your bill you need to talk to them and she pointed over to the service guys. That is a very good way to lose a customer for life. And I am a customer who gets a new vehicle every 3 years, and my kids are in the market as they're grown now for new vehicles. We will never do business at any Russ Darrow dealership. Nor well I ever recommend Russ Darrow to anybody. Just think of the damage two employees who hate their job and don't want to be there and talk to customers like this just did to your dealership More
by NRADSKI5
Verified CustomerEmployees Worked With
No idea what the names are. Look up my record if it actually matters to you
September 12, 2025
We came in for the live market price and when we talked to the manager, he was trying to input extra charges for things we didn’t want. If there are after market add ins, then the live market price should to the manager, he was trying to input extra charges for things we didn’t want. If there are after market add ins, then the live market price should reflect those costs, otherwise it comes off as false advertising. We had a very negative experience with the Waukesha location which led to the whole process taking from 9am - 5pm. More
by Andrew.adyniec
September 10, 2025
Staff and management were very approachable, patient and helpful in finding me the perfect vehicle. helpful in finding me the perfect vehicle. More
by BEANER.01
September 10, 2025
I came in at 730 to have warranty work Done After I left to go to work, they informed me the warranty was not applicable for my car. I was having a few problems, and they said the only way they could look a to go to work, they informed me the warranty was not applicable for my car. I was having a few problems, and they said the only way they could look at it is if they kept the car the whole day, I think it would have been nice If they would have been able to work with me And get the diagnostics done by noon, now I have to bring the car back again to have it Looked at. Not easy to have to schedule that many visits to come in. More
by dnogalski1999
Employees Worked With
Anna
September 08, 2025
Alyssa was very personable and knowledgeable. She did not pressure us but was there to help us with any questions. Dogan also was friendly and funny! He clearly presented us with all our options She did not pressure us but was there to help us with any questions. Dogan also was friendly and funny! He clearly presented us with all our options without making us feel uncomfortable. We will definitely visit Russ Darrow again if we are looking to get a new car. More
by DEBLDOBBS
Employees Worked With
Yes
September 07, 2025
Ernesto was genuine, never pushy and made the whole process smooth and stress-free. He communicated clearly, went above and beyond to get me exactly what I wanted and always put my needs first. He trul process smooth and stress-free. He communicated clearly, went above and beyond to get me exactly what I wanted and always put my needs first. He truly cares about his customers and makes sure they walk away happy, not pressured. More
by kaciclemons790
Employees Worked With
September 06, 2025
Excellent Athanasius Very professional. You should have more like him. Keep taking good care of customers You should have more like him. Keep taking good care of customers More
by JIMMYAMYCOLLELO
September 05, 2025
Connor really is the best of the best, I would schedule service time and time again, he’s so kind, courteous and understanding, go Connor! service time and time again, he’s so kind, courteous and understanding, go Connor! More
by kylalinscott
Employees Worked With
