Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,689 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,689 reviews
January 09, 2026
Worked on my car that broke down. They were very thorough with the diagnostic process to ensure my safety. They were also very thorough with communicating the details with me at diffe They were very thorough with the diagnostic process to ensure my safety. They were also very thorough with communicating the details with me at different steps along the repair journey. Excellent service???? More
by cordaycrystal
Verified Customer
January 06, 2026
They left me sitting in the lobby for 45 minutes while my car was done nobody came to get me. I had to come check on it and the reason I know it was 45 minutes is because it was that long from the time I got car was done nobody came to get me. I had to come check on it and the reason I know it was 45 minutes is because it was that long from the time I got the video from the tech that my oil change was completed. Then she used the excuse as she was on the phone and she thought my car was for somebody else nobody was on the phone when I walked up to check on the car. More
by JASONANDMELISSA13
January 06, 2026
The experience was disappointing and disturbing. Overwhelming due to not getting the situation resolved. There was no resolution and not satisfied with their services. Overwhelming due to not getting the situation resolved. There was no resolution and not satisfied with their services. More
by passg3
January 04, 2026
It was a good none stressful environment. I really enjoyed Alyssa, she was very nice, and knowledgeable. I really enjoyed Alyssa, she was very nice, and knowledgeable. More
by RITACAUSY
January 03, 2026
Kenney was so helpful when purchasing my vehicle! !! You could tell he cared and did an amazing job finding the perfect vehicle for me! !! You could tell he cared and did an amazing job finding the perfect vehicle for me! More
by dobnerlily
Employees Worked With
January 02, 2026
Malvin was great to work with - one of the absolute best car sales reps we've ever worked with. He was personable, did a great job listening to us, and helped us dial in exactly what features we wanted & ne car sales reps we've ever worked with. He was personable, did a great job listening to us, and helped us dial in exactly what features we wanted & needed in our Kia Carnival. More
by MM
January 02, 2026
I don't know who James Christy is. All good otherwise Kenny and Bernie were great to work with All good otherwise Kenny and Bernie were great to work with More
by wassacker
January 01, 2026
Kenney was awesome. Truly took his time working with me to make sure I got the car I was happy with and within my budget. Will 100% recommend him. Thank you kenney! Truly took his time working with me to make sure I got the car I was happy with and within my budget. Will 100% recommend him. Thank you kenney! More
by Tiafulton
January 01, 2026
This was a great purchasing experience! I worked with Kenney and James. The process was smooth from start to finish, I am very happy with my new vehicle. I worked with Kenney and James. The process was smooth from start to finish, I am very happy with my new vehicle. More
by Oliver D
