Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,715 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,715 reviews
February 05, 2026
I did end up purchasing the vehicle, but the buying process raised concerns. Initially, a $2,500 paint protection package and a $500 VIN etch were presented as required for purchase, despite not being process raised concerns. Initially, a $2,500 paint protection package and a $500 VIN etch were presented as required for purchase, despite not being included in the advertised price online. I asked/refused 3 different times, in different ways, and each time they implied both were unable to be removed from the deal. Eventually, I was assured multiple times that both items would be removed, including on day of purchase when I called ahead to get a verbal assurance before driving over 3 hours roundtrip to the dealership. Despite this, the VIN etch still appeared on the final contract at signing. Although the finance manager corrected it once I pointed it out, it was concerning that a repeatedly rejected add-on made it back into the final deal. From further research, this is not the first time this has happened to potential customers of Russ Darrow Kia. However, I must mention that the vehicle itself is driving great! I just wish the buying process didn't include so much drama. More
by DALAXY.AD
Verified Customer
February 05, 2026
My car needed washing and wasn’t and mats needed cleaning also my alignment should have been checked. also my alignment should have been checked. More
by NOEMAIL31
Employees Worked With
February 04, 2026
Fast and efficient. They worked on my car and oil change quickly and efficiently to my satisfaction. They worked on my car and oil change quickly and efficiently to my satisfaction. More
by RICHFROEHLICH
February 04, 2026
He was very helpful and friendly even in a stressful situation I was in he was able to guide me through all the steps that was going on situation I was in he was able to guide me through all the steps that was going on More
by sparkle19792002
February 04, 2026
Friendly, hardworking, funny guy who cares about his customers. He does what he can to make sure I got what I needed for my car. customers. He does what he can to make sure I got what I needed for my car. More
by Manda
Employees Worked With
February 02, 2026
I've never felt so taken advantage of as I was this time than any other experience I've had at Kia. Normally I'm told of my various options and had honest technicians and staff, however this time I was told than any other experience I've had at Kia. Normally I'm told of my various options and had honest technicians and staff, however this time I was told I needed something replaced and as I've trusted Kia in all my other experiences I agreed to it... only to find out that this replacement was marked up by 6 times the cost plus labor of $20 for a total of $73 for something I can do for $12 on my own! More
by Ashleigh1018
Employees Worked With
I don’t know
February 02, 2026
Quality service and clear communications, very happy thanks! Required services or recommendations clearly described, advance notice if delays due to parts availability, etc thanks! Required services or recommendations clearly described, advance notice if delays due to parts availability, etc More
by mikegharrington
February 01, 2026
I was able to get an appointment with 30 minutes of my call to get a tire repaired on my Kia Sorento. I was in and out within the time I was quoted and on my way to work. Very appreciative of the staff an call to get a tire repaired on my Kia Sorento. I was in and out within the time I was quoted and on my way to work. Very appreciative of the staff and the level of customer service displayed. More
by claudione2217
January 31, 2026
Brianna was a blessing to work with. She let me take my time. She's just an amazing young lady. She let me take my time. She's just an amazing young lady. More
by ELLETTRAWEBSTER
