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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,730 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,730 reviews
February 21, 2026
I do not recommend this dealership. I came in with a pre-approval and a specific vehicle in their inventory, expecting a straightforward purchase. Instead, the process was disorganiz I came in with a pre-approval and a specific vehicle in their inventory, expecting a straightforward purchase. Instead, the process was disorganized from start to finish. Communication was excessive and borderline harassing for days, yet they failed to get required information to my bank in a timely manner (Valencia) — after multiple days of disruption and delay, I took time off of work to liaison for bank and dealership (dealership was unresponsive to lenders outreach). We live nearly three hours away, and the manager agreed to meet halfway to complete the transaction. On the day of, he told the salesperson (Ernesto) not to honor that. I signed all paperwork and confirmed the title details at signing. Six weeks later, finance (Bernardo) contacted me saying they missed required title signatures and asked me to re-sign documents already completed, while attempting to keep the original transaction date. Ernesto was our direct sales contact and did his best to navigate what felt like a very dysfunctional internal process. He shows potential as an emerging leader, but seems limited by the lack of organization and support around him. Overall, highly unprofessional and poorly managed. I would not trust this team in any capacity. More
by Morgan T.
Verified Customer
February 21, 2026
A truly life-changing experience. I wish I needed repairs every day! I don't know what more I can say!!!!! I wish I needed repairs every day! I don't know what more I can say!!!!! More
by JAMESDLUGI
February 20, 2026
Ernesto did an amazing job helping me find my dream car. He’s very knowledgeable,professional and not pushy. That made the whole buying experience personal.I’m really happy with my purchase 10/10 would reco He’s very knowledgeable,professional and not pushy. That made the whole buying experience personal.I’m really happy with my purchase 10/10 would recommend!!!! More
by Totallywolf
Employees Worked With
February 19, 2026
Real helpfull nice guy good energy explain everything real good and good experience working with him real good and good experience working with him More
by dk12
Employees Worked With
February 19, 2026
Ernesto is the greatest and most knowledgeable sales man out there! 10/10 reccomend him!!! out there! 10/10 reccomend him!!! More
by Spannbauerbrooke
Employees Worked With
February 18, 2026
It was a great experience. Helped answer all the questions I had. Wish they would have explained the financial part a bit better. Helped answer all the questions I had. Wish they would have explained the financial part a bit better. More
by GERSCHIES
Employees Worked With
Micheal Scott
February 17, 2026
The dealership is understaffed in the sales department and the finance department. They try to make it right when you are waiting hours on end but they should not have to try so hard to make it right. Ju and the finance department. They try to make it right when you are waiting hours on end but they should not have to try so hard to make it right. Just make it right the first time More
by FIVEGRIGGS
February 16, 2026
All good except for finance dept forgot to add taxes initially which therefore increased the amount of note. I accepted the sale in spite of it but was a but disappointed. The sales person was great all initially which therefore increased the amount of note. I accepted the sale in spite of it but was a but disappointed. The sales person was great all around. More
by PROPHETMACK5
February 15, 2026
My wife's was in for a engine code (wiring harness) a moth or so ago. Today I had the car washed and as I was drying discovered under the hood was a bolt along where the wiper blades are just moving aro moth or so ago. Today I had the car washed and as I was drying discovered under the hood was a bolt along where the wiper blades are just moving around. Then upon looking further, a nut and anther bolt missing. If you can't trust a dealership to repair a vehicle who can you. More
by Jnielsen69
Employees Worked With
not sure of ther service person's name
February 14, 2026
Very nice and helpful. she helped get me a warranty replacement on keyfob and a headlamp. she helped get me a warranty replacement on keyfob and a headlamp. More
by bionic.er0r34
