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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.4
1,692 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,692 reviews

January 14, 2026

Friendly and efficient When the car was ready Brandon spoke to me and explained what was completed and what would be needed at the next maintenance inspection. I really appreciated that More

by Judy.ercolani
Recommend Dealer
Yes
Employees Worked With
Brandon B
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Jan 14, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Wauwatosa. We look forward to having you as one of our valued customers for many more years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

January 13, 2026

Initially great, but after my purchase when issues came I felt like I was being dismissed and wasn't heard. A very unique and unlikely incident occurred and some of the management team was dismissive and rud More

by ANASEWELL2010
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Malvin Silva-Ables
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 10, 2026

Berny and Matt were great to work with and get a deal done on a Saturday. More

by RHOVERMAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernardo Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt
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Jan 10, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Matt Kiscellus matt.kiscellus@russdarrow.com

January 09, 2026

Worked on my car that broke down. They were very thorough with the diagnostic process to ensure my safety. They were also very thorough with communicating the details with me at diffe More

by cordaycrystal
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarena Hansen
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Jan 10, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

January 07, 2026

Good It was nice quick service. It was a good video that they sent me More

by REESA3071
Recommend Dealer
Yes
Employees Worked With
Anna
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Jan 11, 2026 -

Russ Darrow Kia of Wauwatosa responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Wauwatosa, we look forward to having you as a valued customer for many years to come! Matt Kiscellus matt.kiscellus@russdarrow.com

January 06, 2026

They left me sitting in the lobby for 45 minutes while my car was done nobody came to get me. I had to come check on it and the reason I know it was 45 minutes is because it was that long from the time I got More

by JASONANDMELISSA13
Recommend Dealer
No
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Jan 10, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

January 06, 2026

The experience was disappointing and disturbing. Overwhelming due to not getting the situation resolved. There was no resolution and not satisfied with their services. More

by passg3
Recommend Dealer
No
Employees Worked With
Sarena Hansen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarena Hansen
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Jan 10, 2026 -

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, so we're disappointed to hear that your experience didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Kiscellus matt.kiscellus@russdarrow.com

January 04, 2026

It was a good none stressful environment. I really enjoyed Alyssa, she was very nice, and knowledgeable. More

by RITACAUSY
Recommend Dealer
Yes
Employees Worked With
Bernardo Solano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernardo Solano
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Jan 05, 2026 -

Russ Darrow Kia of Wauwatosa responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

January 03, 2026

Kenney was so helpful when purchasing my vehicle! !! You could tell he cared and did an amazing job finding the perfect vehicle for me! More

by dobnerlily
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

January 02, 2026

I don't know who James Christy is. All good otherwise Kenny and Bernie were great to work with More

by wassacker
Recommend Dealer
Yes
Employees Worked With
James Christy
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Christy
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Jan 03, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

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