Russ Darrow Kia of Wauwatosa

This truck had everything I wanted. 20” rims, bed liner, tow package, brake control, tinted windows, crew cab, wheel well liners, weather tech style floor mats. Very nicely equipped tru 20” rims, bed liner, tow package, brake control, tinted windows, crew cab, wheel well liners, weather tech style floor mats. Very nicely equipped truck. More

I called in to make sure my issue with passenger window could be addressed at the same time as my oil change. I was told it could be. After arriving I was told it could not. I had to schedule another appoi could be addressed at the same time as my oil change. I was told it could be. After arriving I was told it could not. I had to schedule another appointment for this week and take more time off. I drive 45 minutes for this dealership. Athenasios was great though. More

It’s way too costly. Prices seem too high for services rendered. That’s all Prices seem too high for services rendered. That’s all More

Quick and easy! He was kind and got us what we wanted. He was able to keep it short and efficient. He was kind and got us what we wanted. He was able to keep it short and efficient. More

Fast, friendly, and good work. Kept me informed of every repair needed. Thank you KIA! Kept me informed of every repair needed. Thank you KIA! More

Muy buena persona y muy profesional y me aclaro todas mis dudas, lo recomiendo 100% dudas, lo recomiendo 100% More

Rigo was the first person I met when I walked in the door and helped me through the whole process of buying my 2020 KIA Sportage. He was very accommodating and informative about my questions and concerns. I and helped me through the whole process of buying my 2020 KIA Sportage. He was very accommodating and informative about my questions and concerns. I wouldn't change a thing and highly recommend Rigo and the Crew at Russ Darrow Kia of Wauwatosa! More

I was not happy with my service at Russ Darrow Kia of Wauwatosa yesterday. I went in for an oil change and agreed to the 15,000 mile package for $279 to include filters, wiper blades, etc (also including Wauwatosa yesterday. I went in for an oil change and agreed to the 15,000 mile package for $279 to include filters, wiper blades, etc (also including the oil change and tire rotation.) No estimate was given showing all the extra fees that would be on top of the $279 that ultimately brought my total to $328 (and that was after they took off $30 for my “free oil change”). I waited almost 3 hours for them to get the proper filter. Apparently they didn’t have it in stock, so ordered one from O’Riley. The one that arrive was not correct. Then I was told another one would be coming from Appleton but was almost here. After another hour or so passed and I went back to check what was going on, I was told that was also the wrong filter and they were waiting on a third filter. In the end, I was there almost 5 hours (most of which were just waiting for this filter to arrive) and offered no compensation for my time. And I had to keep seeking out the associate to ask what was going on…she was not coming to me to keep me informed. Poor customer service all around. Your dealership is a 30 minute drive (without traffic) from our house. I will be finding a closer Kia dealership for future work who will hopefully value my business enough to keep me informed and offer me compensation when you can’t get the proper supplies delivered in a timely fashion. More