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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,474 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,474 reviews
July 16, 2025
Dishonest and deceptive. Quoted a price and you then always up charge for everything because you “made a mistake and forgot”. I will never come back to your dealership I Quoted a price and you then always up charge for everything because you “made a mistake and forgot”. I will never come back to your dealership I know for a fact how much you up charge for parts. I was quoted $900 for a flex hose once in the last six months and got it replaced for $280 at an honest dealership I’m sure you did the same on my recent repairs More
by andyesoiney
Verified CustomerEmployees Worked With
I don’t really care anymore
July 16, 2025
This place is not respectful of your time at all. I only returned because our car had a recall on it. This is the second time there, the first time they scheduled me but didn’t have the part to perfo I only returned because our car had a recall on it. This is the second time there, the first time they scheduled me but didn’t have the part to perform the recall fix. More
by MATTHEW_GORSKI
Employees Worked With
Do not remember anyone by name
July 13, 2025
Excellent service and excellent amenities. I was quickly checked in and walked through the maintenance schedule. Impressed as always with the attention to customer service and details. I was quickly checked in and walked through the maintenance schedule. Impressed as always with the attention to customer service and details. More
by Michael
July 13, 2025
Very courteous, efficient, and detailed. . I like the fact that a detailed video was sent. . I like the fact that a detailed video was sent. More
by ITJOHNSON33
July 13, 2025
Everyone I spoke to at the dealership was incredibly kind and helpful, most of all Brianna. and helpful, most of all Brianna. More
by CHILLOFFICALLY
July 12, 2025
Professional staff, made the wait a little more pleasant, worked very hard to get me the car I wanted at the price I wanted. Alyssa was particularly patient and helpful! Ev worked very hard to get me the car I wanted at the price I wanted. Alyssa was particularly patient and helpful! Ev More
by LJ
July 12, 2025
Did not advise they needed car 24 hours for diagnostic check when making appt. Mechanic left greasy fingers prints all over new light colored interior. Unacceptable. check when making appt. Mechanic left greasy fingers prints all over new light colored interior. Unacceptable. More
by NONE25
Employees Worked With
Jayden
July 11, 2025
Always friendly and respectful. Work is done quickly and vehicle always returned clean. Would recommend to others. Work is done quickly and vehicle always returned clean. Would recommend to others. More
by kebeling
Employees Worked With
July 11, 2025
Prices are very high for any work done. And when the manufacture knows they have an issue with certain components there should be an automatic warranty extension. And when the manufacture knows they have an issue with certain components there should be an automatic warranty extension. More
by J.HAROLD727
Employees Worked With
July 11, 2025
Very friendly service department. He explained services that should be done with no high pressure to do it immediately. He explained services that should be done with no high pressure to do it immediately. More
by MACBEN4
Employees Worked With
