Russ Darrow Kia of Wauwatosa

Alyssa was very personable and knowledgeable. She did not pressure us but was there to help us with any questions. Dogan also was friendly and funny! He clearly presented us with all our options She did not pressure us but was there to help us with any questions. Dogan also was friendly and funny! He clearly presented us with all our options without making us feel uncomfortable. We will definitely visit Russ Darrow again if we are looking to get a new car. More

Ernesto was genuine, never pushy and made the whole process smooth and stress-free. He communicated clearly, went above and beyond to get me exactly what I wanted and always put my needs first. He trul process smooth and stress-free. He communicated clearly, went above and beyond to get me exactly what I wanted and always put my needs first. He truly cares about his customers and makes sure they walk away happy, not pressured. More

Excellent Athanasius Very professional. You should have more like him. Keep taking good care of customers You should have more like him. Keep taking good care of customers More

Connor really is the best of the best, I would schedule service time and time again, he’s so kind, courteous and understanding, go Connor! service time and time again, he’s so kind, courteous and understanding, go Connor! More

The dealership had lots of cars, good salesman and very respectful of their customers. Dustin was very nice and was a very good salesman and we like him a lot. respectful of their customers. Dustin was very nice and was a very good salesman and we like him a lot. More

Alyssa was great, she responded promptly. We had met with Alyssa the prior day to get info. She was honest and did not pressure us. The only negative is that we purchased an electric vehicle We had met with Alyssa the prior day to get info. She was honest and did not pressure us. The only negative is that we purchased an electric vehicle and it was only charged to 30%. We were surprised they didn't keep the electric vehicles fully charged on the lot. We live far from the dealer, so we had to wait for it to charge before going home. More

The customer service is nice. Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty. Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty. More

Had appt at 3 pm for an oil change. Didnt get out until 4:45. Asked for a quote on a new side view mirror cover, painted or not...never got one. Quality of service has gone down since I Didnt get out until 4:45. Asked for a quote on a new side view mirror cover, painted or not...never got one. Quality of service has gone down since I was last there. Will probably pick another dealership next time. More

I'm a long time customer of Russ Darrow. I appreciate the work done on my vehicle. I appreciate the work done on my vehicle. More

Couldn’t have asked for a better team to get us into our new Kia Carnival. They were patient with us as we asked questions and worked through the process without rushing us. Wish the dealership was closer t new Kia Carnival. They were patient with us as we asked questions and worked through the process without rushing us. Wish the dealership was closer to ware we live. More