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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,410 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,410 reviews
June 03, 2025
This dealership is amazing, everyone that helped me (Bernardo, Waddy-Love, Lamont) was very kind and helpful! (Bernardo, Waddy-Love, Lamont) was very kind and helpful! More
by Daniela Fermaint
June 02, 2025
It took 4 weeks to get the backplate for the license for my car u called multiple times and I found out that each week I called the order for the backplate wasn't even placed. When I first received the car my car u called multiple times and I found out that each week I called the order for the backplate wasn't even placed. When I first received the car the detail work was horrendous. Luckily the 2nd detail was better but still there were flaws showing lack of care both in the service and cleaning department. It's crazy how bad the support was. During the 2nd week I actually wanted to return the car because I knew I'd be in trouble with such horrendous support. Only the finance person was good and actually broke down stuff. I wouldn't be surprised if they lied about changing all the liquids in the car. The backup camera is still blurry I complained and the person told me it was dirty and after cleaning it was still blurry. I'm really hoping they fix the camera by today otherwise it really is the worse purchase I have ever made. Selling by telling lies is what this dealership seems to be good at. All I'm hoping for now is they take care of this small stuff and one thing I found insane too is for some reason I have a passenger and back floor covers but no driver one. My guess is they lost it somewhere or just don't feel like finding it. I got this car as a gift for my mom and sis. This gift so far has been a disaster due to lack of respect from the dealership. More
by MAISEM2018
Verified CustomerJune 02, 2025
Worst customer service I’ve ever received. I think her name was Serena? Refused to look up my maintenance package even though I confirmed it was on file at the time of booking. She refused to I think her name was Serena? Refused to look up my maintenance package even though I confirmed it was on file at the time of booking. She refused to call the maintenance package company to verify what was covered, I had to. And then after I confirmed everything was covered and had the package company email her (essentially doing her job) she refused to apply the coverage for everything for my appointment even though I had ample documentation showing it was 100% covered. Won’t be returning to this location More
by Kirsten wright
Employees Worked With
June 02, 2025
They work hard to find you the vehicle you want. They’re not happy until you’re happy. Would highly recommend. They’re not happy until you’re happy. Would highly recommend. More
by RANDYEANOS11
June 02, 2025
Bernie was great. The overall experience was generally pretty good, but there were some frustrating moments related to the finance department. The overall experience was generally pretty good, but there were some frustrating moments related to the finance department. More
by DAVEW2554
June 02, 2025
Edward made my experience hassle free. I will recommend my friends and family to come here for their next service. I will recommend my friends and family to come here for their next service. More
by M.montalvo95
Employees Worked With
June 02, 2025
Very pleased with service, how quickly the problem was diagnosed and done fast. Car now is running fine. diagnosed and done fast. Car now is running fine. More
by TaylorMade
Employees Worked With
May 30, 2025
The dealership was nice however even though we had an appointment time and a check in hand, it took 2 to 3 hours to get the deal done. appointment time and a check in hand, it took 2 to 3 hours to get the deal done. More
by ASERAJIAN1
Employees Worked With
May 30, 2025
Fast service, courteous employees, provided a ride to and from the dealership for my service needs. from the dealership for my service needs. More
by DDUARTE.DD26
Employees Worked With
