Russ Darrow Kia of Wauwatosa

Oil change I came in for an oil change. David always greets me with a smile and knows me by name. He also got me a quote for new tires. The shuttle driver is a I came in for an oil change. David always greets me with a smile and knows me by name. He also got me a quote for new tires. The shuttle driver is always very nice too! More

Blessed!!! My husband and I has always gotten used expensive cars with notes and spent a lot of money trying to keep them up. Are credit was bad so that left us My husband and I has always gotten used expensive cars with notes and spent a lot of money trying to keep them up. Are credit was bad so that left us with no choice. Til one day I got my credit together and went to look for something new. All my worries went away when I stepped into Russ Darrow Kia Wauwatosa, WI, I meet a wonderful, Kind, compassionate sale rep name Micheal Duda!! he took very care of us we now have a brand new Kia Optima! All staff were very transparent, kind. and friendly! Not to mention very professional and fast. Please stop by to and get your new ride. I have divorced used cars forvever!! More

Great Friendly Experience with Sherrelle Sherrelle was very helpful in the process and assisted me and my daughter through it by providing communication and good conversation. Thank you Sherr Sherrelle was very helpful in the process and assisted me and my daughter through it by providing communication and good conversation. Thank you Sherrelle for your help More

thank you for prompt service I had been unable to bring my car because of broken leg. The service advisor told me in future I could call and arrange for car to be picked up. Thank I had been unable to bring my car because of broken leg. The service advisor told me in future I could call and arrange for car to be picked up. Thank you for adding vacuum the car aftet wash. More

Great experience! I had a great experience getting my second Kia! Everyone was nice and accommodating and everything went smooth. I highly recommend this dealership to I had a great experience getting my second Kia! Everyone was nice and accommodating and everything went smooth. I highly recommend this dealership to my friends and family. More

Waiting forever I do not recommend this dealership due to the long waiting time four basic services. You went for an oil filter oil change and tire rotation and wait I do not recommend this dealership due to the long waiting time four basic services. You went for an oil filter oil change and tire rotation and waited for 2 hours! At no time did anyone come and tell us there would be an excessively long wait. We arrived at 1:20 p.m. and we left at 3:20 pm. At 3 p.m. I went and asked what was taking so long and was told her car was ready and just going through the carwash. We waited another 10 minutes and inquired again. This time we could see the car in the garage behind two other cars. He said as soon as the other two cars moved we would be able to leave. That took another 10 minutes. Unless you have a lot of time on your hands, I do not recommend getting regular maintenance or service done on your car at this location. More

Leasing again Tionne and Lavora were extremely patient and understanding helping me manage this adventure with car leasing vs purchasing my formerly leased car. Th Tionne and Lavora were extremely patient and understanding helping me manage this adventure with car leasing vs purchasing my formerly leased car. They were not pushing and seemed to have my familys best interst at heart More

Expertise and efficiency We find Russ Darrow Kia to be efficient, kind and knowledgeable. After the oil change Miranda kindly explained how to register with UVO in order to tr We find Russ Darrow Kia to be efficient, kind and knowledgeable. After the oil change Miranda kindly explained how to register with UVO in order to track our car. More

Decent This is the only place I go for my car needs. The place is clean, people are decent, and it's close to my home. This is the only place I go for my car needs. The place is clean, people are decent, and it's close to my home. More

Love The Experience Sherelle Smith was awesome!!! She listened to everything I wanted in a car and she got us the car I wanted!! She is truly a dumper! I love everything Sherelle Smith was awesome!!! She listened to everything I wanted in a car and she got us the car I wanted!! She is truly a dumper! I love everything about the dealership. More