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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.3
1,764 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 572 service reviews

April 02, 2026

Connor was attentive to my needs, quick, professional and pleasant. A quality representative, and personable. More

by Tom.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your kind feedback. We’re delighted Connor provided efficient, friendly, and accommodating service on your Kia Soul. We look forward to assisting you again. Matt Kiscellus matt.kiscellus@russdarrow.com

April 01, 2026

Very happy with my 2021 K5 GT Line and the excellent service that I always receive More

by mikegharrington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s wonderful to know you’re enjoying your 2021 Kia K5 GT Line and that our service team continues to deliver. We appreciate your loyalty and look forward to assisting you again. Matt Kiscellus matt.kiscellus@russdarrow.com

March 30, 2026

After waiting for 3 hours to have my steering wheel replaced that was damaged a week prior by a technician I had to wait another hour because they didn't align my steering wheel properly. More

by MCKENNONDERICK
Recommend Dealer
No
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March 29, 2026

My car broke down and within 24hrs it was fixed. Great service and customer care. Love the videos from the technicians too. More

by jknowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re pleased your Kia was back on the road in under 24 hours after the breakdown. It’s great the technician videos kept you informed and our team’s care stood out. Thank you for your kind feedback. Matt Kiscellus matt.kiscellus@russdarrow.com

March 29, 2026

Comfortable & clean facility as well as Professional, courteous attendants. I truly enjoyed the video presentation of my car being serviced and the hard copy that details the diagnosis of my vehichle. More

by Anakaren.ortiz7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name
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Mar 29, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for noting our comfortable, clean facility and courteous attendants. We’re glad the video presentation and detailed hard copy made your Kia Sorento’s service clear and informative. We look forward to assisting you again. Matt Kiscellus matt.kiscellus@russdarrow.com

March 28, 2026

The worst The worst experience ever, very unprofessional service, delays, poor communication, and no respect for customers. More

by Aboodatari55
Recommend Dealer
No
Employees Worked With
Athanasios Almouti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
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Apr 02, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Matt Kiscellus matt.kiscellus@russdarrow.com

Apr 02, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Matt Kiscellus matt.kiscellus@russdarrow.com

Apr 02, 2026 -

Aboodatari55 responded

4142427816

March 28, 2026

Fast efficient Went to get service done was able to find an app also got the work done within an hours More

by EMUSAITEF
Recommend Dealer
Yes
Employees Worked With
Oil change and filter
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Mar 28, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience. We’re glad our scheduling app made booking quick and that your Kia Sportage service wrapped up in under an hour. We appreciate your feedback and look forward to helping again. Matt Kiscellus matt.kiscellus@russdarrow.com

March 26, 2026

I bought a lemon but at no fault of Athanasios. He was very committed to rectifying my car issues and kept me informed all along the way. I would highly recommend working with him. More

by Checam
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
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Mar 27, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s unfortunate your Sorento had issues initially. We’re glad Athanasios stayed dedicated to resolving them and kept you informed throughout. Thank you for recommending his service and for trusting us. Matt Kiscellus matt.kiscellus@russdarrow.com

March 26, 2026

Called at noon on Wednesday and my appt. was scheduled for 12:30. Very pleased with that. The mechanic was great with the video he sent of all the checks he did. Very pleased. Would definite More

by DEBRABERDINE
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
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Mar 26, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s great to hear we could schedule your Kia Sportage service promptly and that the video inspection provided clear insight into the checks performed. Thank you for sharing your experience. We look forward to welcoming you back for future maintenance. Matt Kiscellus matt.kiscellus@russdarrow.com

March 21, 2026

Everything was fine. Car was washed before I got it back. Much appreciated. Runs well More

by schrameks
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Sawyer
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Mar 22, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

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