Russ Darrow Kia of Wauwatosa - Service Center

They tell what they're going to do and send you a video of their work. of their work. More

Only thing I didn't like was the 90 minute wait for service. Kind of makes appointments useless. Outside of that, I love the dealership they always recalibrate my car to factory new condition which I h service. Kind of makes appointments useless. Outside of that, I love the dealership they always recalibrate my car to factory new condition which I highly appreciate. More

Very poor customer service. Not diligent with customers time and vehicles. Processes are super elongated to the point of high inconvenience for customers and existing customers Not diligent with customers time and vehicles. Processes are super elongated to the point of high inconvenience for customers and existing customers More

This dealership has an ace salesman in Bernie. He was pleasant and made sure that my new Seltos was taken care of to my liking. He was pleasant and made sure that my new Seltos was taken care of to my liking. More

They didn't clear my dashboard so I don't know if any of the work was done because my car still pop-up says I have eight days till maintenance now it has 865 days of some other work that needs to be done bu the work was done because my car still pop-up says I have eight days till maintenance now it has 865 days of some other work that needs to be done but I pay for two filters and a oil change and I should not have a rough start More

Great service crew. Nice waiting area. I guess prices are so high because you have to pay those 50 or so people walking around drinking coffee. Nice waiting area. I guess prices are so high because you have to pay those 50 or so people walking around drinking coffee. More

Doesn’t really communicate well. I had to keep calling them and ask them where car was. But they did communicate with my insurance I had to keep calling them and ask them where car was. But they did communicate with my insurance More

Always courteous and respectful . A very professional operation that makes the customer feel appreciated. Glad I purchased my car there. A very professional operation that makes the customer feel appreciated. Glad I purchased my car there. More

Excelente personal muy buen trabajo atención en español recomendados 100% Gracias por tan excelente trabajo recomendados 100% Gracias por tan excelente trabajo More

Service was good but I had to return two days later because the check engine light came on and a sensor had to be tightened. I also asked for a car wash and that didn’t happen. I ended up going to get because the check engine light came on and a sensor had to be tightened. I also asked for a car wash and that didn’t happen. I ended up going to get a car wash on my own. More