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Russ Darrow Kia of Wauwatosa - Service Center

Wauwatosa, WI

4.8
124 Lifetime Reviews Review Dealership

124 Reviews of Russ Darrow Kia of Wauwatosa - Service Center

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February 26, 2021

"Fantastic customer service! Friendly, helpful staff in..."

- Gordon - West Allis

Fantastic customer service! Friendly, helpful staff in service department including Erin and Alex. Service provided within time frame stated. Nice waiting room area with Internet access.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Alex Hanson
February 19, 2021

"Only came here due to free coupon. I scheduled an..."

- Poc54

Only came here due to free coupon. I scheduled an appointment at 7 AM and came in at 6:59 AM and was snapped at that they were closed and I needed to wait....ok for one minute, cool. Then I had to wait for an hour and five minutes for an oil change. Not great service and again only came because I paid 15,000 for a car and received the free coupons but it’s almost worth going to scrub a dub for an oil change

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Recommend Dealer
No
Employees Worked With
Mar 01, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Poc. We are sorry that you feel your visit was not great. Our goal is to keep maintenance appointments moving as quickly as possible, while still factoring in the Multi-Point Inspection and quality service from our Certified Technicians. We would appreciate the chance to earn a higher rating from you in the future and do have just a few questions. If you can contact us directly, we would be happy to assist.

January 28, 2021

"Have been working with this dealership for many years...."

- rjhagner54

Have been working with this dealership for many years. This is my second purchase. The service department has always taken excellent care of my cars and Ryan is a pleasure to work with.

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Recommend Dealer
Yes
Employees Worked With
Mar 02, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello RJ. Thank you for this review. We will make sure to let Ryan know of your satisfaction. Your business is appreciated. Glad to have you as a part of the Team Tosa family.

January 11, 2021

"Alex Hanson is amazing. He is a great asset to your..."

- Ingridjere

Alex Hanson is amazing. He is a great asset to your service team!! Always gets back in a timely matter and friendly. He is the reason I changed dealerships.

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Recommend Dealer
Yes
Employees Worked With
Feb 26, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Ingrid! Thank you for this amazing review. We take great pride in our Service Department team and we will make sure they know of your satisfaction. We know that it can sometimes be hard to find a repair facility you trust and we are happy to be that place for you! Glad to have you as a part of our Tosa Kia Family.

December 31, 2020

"My service agent was awesome from the time I called to..."

- I love my Kia

My service agent was awesome from the time I called to see if could bring my car in earlier to the time he escorted me to my car in the lot. He had a fun relatable personality. I have always had very good service agents and have been coming here since before I purchased my current Kia. I “love” my car, take good care of it. It’s nice when I get compliments about it— like a well behaved child. LOL. All of the staff seem to have a camaraderie. As for the car, I don’t know cars well but everything I came in for was done and my awesome agent added on a routine service (tire rotation) that I forgot about.

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Recommend Dealer
Yes
Employees Worked With
Eon - a tall Black man, married, maybe in his 30’s.
Feb 23, 2021 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this amazing review. We appreciate you taking the time to post your experience. Great pride is to be had with our associates and their commitment to quality service. So glad you are still loving your car! It is our pleasure to have you as a part of our Family here at Tosa Kia.

December 31, 2020

"Over the top service, Eric our service contract was..."

- Martsjohndeere

Over the top service, Eric our service contract was amazing to work with, the work done our Optima was top notch, i would recomend this dealer to any one, very pleased

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Recommend Dealer
Yes
Employees Worked With
Eric
Feb 23, 2021 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this wonderful review! We appreciate you taking the time to post your experience and we will surely relay your satisfaction to Eric and the Service Department. Happy to have you as a part of our family here at Team Tosa.

December 29, 2020

"I made my appointment online which was fast and super..."

- karibear

I made my appointment online which was fast and super easy to do. Took the car into today for an oil change and tire rotation. Super fast and easy. The staff was so nice and personable.

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Recommend Dealer
Yes
Employees Worked With
Alexander Hanson
Feb 23, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hi Kari. Thank you for this wonderful review. We are glad that you had such a good experience here and we will relay your satisfaction to Alex. We take great pride in providing top tier customer service :) Thank you for being a part of our family here at Tosa Kia.

December 22, 2020

"The service rep. was very professional and courteous. I..."

- kachatz

The service rep. was very professional and courteous. I was very pleased with my experience at Russ Darrow Kia Wauwatosa. I will go back for sales and service

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Recommend Dealer
Yes
Employees Worked With
December 21, 2020

"Great Service, timely. Ease of setup online for the..."

- C4L

Great Service, timely. Ease of setup online for the appointment. Vehicle was inspected and also had a recalled checked on. Was in and out. No issues

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Recommend Dealer
Yes
Employees Worked With
December 14, 2020

"The service was great and no complications what so ever...."

- geraldweare

The service was great and no complications what so ever. The gentlemen that took care of me writing up my order was very nice and pleasant.

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Recommend Dealer
Yes
Employees Worked With
1
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