Russ Darrow Kia of Wauwatosa

Horrible services, tried to charge me 900+$ to change a spark plug. Got the car back and not even a full week and it started acting up again. I brought it back only.for them to try to charge me another $80 spark plug. Got the car back and not even a full week and it started acting up again. I brought it back only.for them to try to charge me another $800 for issues that I shouldnt be having. Vehicle became dangerous to drive within 7 days after purchase. Service department most definitely did not due their due diligence before putting the vehicle on the lot. 10/10 DO NOT BUY THEM More

He went above and beyond to help me! He got me in the car I wanted and made sure everything was ready! He got me in the car I wanted and made sure everything was ready! More

Russ Darrow Kia did a phenominal job listening to our requests when shopping for a new vehicle and they delivered. As the manager, James was very responsive and getting us the details we were looking fo requests when shopping for a new vehicle and they delivered. As the manager, James was very responsive and getting us the details we were looking for. Ernesto was phenominal stepping in to assist with the process. He was very humble in his approach, kind and thoughtful. If you're like us, buying a car is nervewracking but he was awesome in his approach and was like talking with a friend you haven't seen in years. We visited a number of auto dealers but Kia Russ Darrow came out top! More

A shout out to Scott, Dogan and Josh for the great service and making my car experience wonderful. service and making my car experience wonderful. More

I felt very welcomed by Alyssa Denter. I wasn’t looking for a new car I came in for an oil change. After speaking with her and her showing me what was available and the deals going on I wa I wasn’t looking for a new car I came in for an oil change. After speaking with her and her showing me what was available and the deals going on I was sold. Was very pleased with Ms Denter. More

They over priced and want you to pay for things that they think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and tru think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and truthful with your customers. More

Great customer care and service, the sales team was swift and efficient, I highly recommend them for your car needs and maintenance and efficient, I highly recommend them for your car needs and maintenance More

Everyone I interacted with was great! But it took more than 90 minutes to get an oil change. But it took more than 90 minutes to get an oil change. More

Everybody was friendly. They kept me updated on my vehicle. I was very happy with the attendant and they washed my car. I liked it. They kept me updated on my vehicle. I was very happy with the attendant and they washed my car. I liked it. More

Waited over 2. 5 hours for an oil change. My appointment was at 9:30 am and they didn't even take my car in until after 11 am. What made it worse was that no one co 5 hours for an oil change. My appointment was at 9:30 am and they didn't even take my car in until after 11 am. What made it worse was that no one communicated this to me until I went to ask what was going on. Highly unlikely I will return even with 5 free oil changes left. More