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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.4
1,638 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,638 reviews

November 07, 2025

Reason for a visit recall on Multi-function switch. Thank you for the service and the car wash More

by happyr426
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

November 07, 2025

Been serviced at this dealership for many years. If I remember correctly this is my 5th leased KIA. More

by DKLUG
Recommend Dealer
Yes
Employees Worked With
Christopher
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Nov 08, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

November 06, 2025

Outstanding service Kenny crump is awesome. Service was fast and efficient. Thank you so very much. More

by teri.whitworth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Matt Kiscellus matt.kiscellus@russdarrow.com

November 06, 2025

Kenny Crump was our salesman he was outstanding. The service there was amazing people were friendly. GOD bless!! More

by teri.whitworth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Kia of Wauwatosa are glad to have you as a customer. Matt Kiscellus matt.kiscellus@russdarrow.com

November 05, 2025

Very plain and they don't look happy in their job and couldn't answer a mechanical question More

by CUSIMANOANTHONY
Recommend Dealer
No
Employees Worked With
Serena
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Nov 08, 2025 -

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, Anthony, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

November 04, 2025

First of all I want to say my buying experience was fantastic and I would definitely purchase again. My issue is my car horn has not worked in over 5 months and my truck also. I have contacted the serv More

by Onejesusnot3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bernardo Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2025 -

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, so we're disappointed to hear that your service visits didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Kiscellus matt.kiscellus@russdarrow.com

November 04, 2025

I had a wonderful experience, Ken is amazing and got me into a new car right away. I would never go anywhere else to get a car , thank you , More

by willowkeykos79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 05, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

November 02, 2025

Great customer relations. Had a long wait on finance but I learned they were down a person. Everyone was friendly and helpful. Joe was amazing! More

by SARAHLYNN4839
Recommend Dealer
Yes
Employees Worked With
Joe Towers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Towers
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Nov 02, 2025 -

Russ Darrow Kia of Wauwatosa responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Matt Kiscellus matt.kiscellus@russdarrow.com

November 01, 2025

It was great, clean, and they are willing to work with you to get your car! More

by Kntlrd3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenney Crump
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2025 -

Russ Darrow Kia of Wauwatosa responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Russ Darrow Kia of Wauwatosa! Matt Kiscellus matt.kiscellus@russdarrow.com

November 01, 2025

Great Great he was patience, nice and made the experience great and made it happen More

by Kntlrd3
Recommend Dealer
Yes
Employees Worked With
Kenny crump
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Nov 01, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Matt Kiscellus matt.kiscellus@russdarrow.com

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