Russ Darrow Kia of Wauwatosa

The staff was Nice friendly and fast. Everything was easy and efficient and they had snacks Everything was easy and efficient and they had snacks More

Rip off their customers one this next week that, not doing what's right, never coming back doing what's right, never coming back More

This dealership is amazing, everyone that helped me (Bernardo, Waddy-Love, Lamont) was very kind and helpful! (Bernardo, Waddy-Love, Lamont) was very kind and helpful! More

Very pleased with service, how quickly the problem was diagnosed and done fast. Car now is running fine. diagnosed and done fast. Car now is running fine. More

They work hard to find you the vehicle you want. They’re not happy until you’re happy. Would highly recommend. They’re not happy until you’re happy. Would highly recommend. More

Bernie was great. The overall experience was generally pretty good, but there were some frustrating moments related to the finance department. The overall experience was generally pretty good, but there were some frustrating moments related to the finance department. More

Edward made my experience hassle free. I will recommend my friends and family to come here for their next service. I will recommend my friends and family to come here for their next service. More

It took 4 weeks to get the backplate for the license for my car u called multiple times and I found out that each week I called the order for the backplate wasn't even placed. When I first received the car my car u called multiple times and I found out that each week I called the order for the backplate wasn't even placed. When I first received the car the detail work was horrendous. Luckily the 2nd detail was better but still there were flaws showing lack of care both in the service and cleaning department. It's crazy how bad the support was. During the 2nd week I actually wanted to return the car because I knew I'd be in trouble with such horrendous support. Only the finance person was good and actually broke down stuff. I wouldn't be surprised if they lied about changing all the liquids in the car. The backup camera is still blurry I complained and the person told me it was dirty and after cleaning it was still blurry. I'm really hoping they fix the camera by today otherwise it really is the worse purchase I have ever made. Selling by telling lies is what this dealership seems to be good at. All I'm hoping for now is they take care of this small stuff and one thing I found insane too is for some reason I have a passenger and back floor covers but no driver one. My guess is they lost it somewhere or just don't feel like finding it. I got this car as a gift for my mom and sis. This gift so far has been a disaster due to lack of respect from the dealership. More

Worst customer service I’ve ever received. I think her name was Serena? Refused to look up my maintenance package even though I confirmed it was on file at the time of booking. She refused to I think her name was Serena? Refused to look up my maintenance package even though I confirmed it was on file at the time of booking. She refused to call the maintenance package company to verify what was covered, I had to. And then after I confirmed everything was covered and had the package company email her (essentially doing her job) she refused to apply the coverage for everything for my appointment even though I had ample documentation showing it was 100% covered. Won’t be returning to this location More

Everyone was kind and helpful at drop off. They were also timely with the work on my vehicle. They were also timely with the work on my vehicle. More