Russ Darrow Kia of Wauwatosa

I had a great experience at the dealership thanks to Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genui Sarena, who took exceptional care of my car during its recent maintenance visit. From start to finish, she was professional, knowledgeable, and genuinely attentive. Sarena clearly explained everything that needed to be done, kept me updated throughout the process, and made sure all my concerns were addressed. My car came back in top shape, and I felt confident knowing it had been in good hands. Sarena made the entire experience smooth and stress-free More

Connor was very courteous and my car was done in the time frame he quoted me. They also washed it which is a nice added extra 😁 frame he quoted me. They also washed it which is a nice added extra 😁 More

Being from the industry my goal was to make this process easy. My salesman was very humble not pushy and made both me and my daughter feel comfortable. He is very knowledgeable of the product which made my easy. My salesman was very humble not pushy and made both me and my daughter feel comfortable. He is very knowledgeable of the product which made my experience that much more enjoyable. Valencia explained my paperwork thoroughly and was very patient with me with my pending gap documents. 10 out of 10 experience. More

Went in for a recall and they got the job done very quickly. They supplied a ride home and back, which was rather nice. My only complaint is that it would’ve been great if they washed the car. quickly. They supplied a ride home and back, which was rather nice. My only complaint is that it would’ve been great if they washed the car. More

Was show multiple cars way over budget only to eventually settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED settle on a vehicle that ended up almost killing before I could even make the first payment. 1000/10 would NEVER have bought the car had I didnt NEED one that day. More

Dishonest and deceptive. Quoted a price and you then always up charge for everything because you “made a mistake and forgot”. I will never come back to your dealership I Quoted a price and you then always up charge for everything because you “made a mistake and forgot”. I will never come back to your dealership I know for a fact how much you up charge for parts. I was quoted $900 for a flex hose once in the last six months and got it replaced for $280 at an honest dealership I’m sure you did the same on my recent repairs More

This place is not respectful of your time at all. I only returned because our car had a recall on it. This is the second time there, the first time they scheduled me but didn’t have the part to perfo I only returned because our car had a recall on it. This is the second time there, the first time they scheduled me but didn’t have the part to perform the recall fix. More

Excellent service and excellent amenities. I was quickly checked in and walked through the maintenance schedule. Impressed as always with the attention to customer service and details. I was quickly checked in and walked through the maintenance schedule. Impressed as always with the attention to customer service and details. More

Very courteous, efficient, and detailed. . I like the fact that a detailed video was sent. . I like the fact that a detailed video was sent. More

Everyone I spoke to at the dealership was incredibly kind and helpful, most of all Brianna. and helpful, most of all Brianna. More