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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.4
1,681 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,681 reviews

December 23, 2025

Connor is always so wonderful to work with. Very trustworthy Extremely knowledgeable Always professional Caring More

by JSCOTTS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 23, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Matt Kiscellus matt.kiscellus@russdarrow.com

December 23, 2025

Great experience with Sherman my sales person, James the sale manager, and Valencia in finance. More

by Leel3404
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Christy
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Dec 23, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Russ Darrow Kia of Wauwatosa are glad to have you as a customer. Matt Kiscellus matt.kiscellus@russdarrow.com

December 23, 2025

We were forced to pay for a $2,000 paint protection coating that we did not know about or want - it was not anywhere on the online price details. We were not given any proof or documentation that this More

by kmmarkowski
Recommend Dealer
No
Employees Worked With
Bernardo Solano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernardo Solano
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Dec 31, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

December 22, 2025

Responsive and easy to work with. Did excellent work. Will continue to have my service done by you folks. More

by smthomson
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
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Dec 23, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

December 22, 2025

Usually you can work something out with the sales person and then alking to the manager. This was a huge matter to us and we felt like we weren't even taken seriously. It was all their way, or nothing. A More

by HARLEYCHIC911
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Matt Kiscellus
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Czaplewski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Malvin Silva-Ables
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rigo Sanchez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 31, 2025 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

December 21, 2025

I take it in to get checked out, u tell me I need to change air and cabin filter. Why can't u guys do that? More

by DavPe
Recommend Dealer
No
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Sawyer
Report | Print
Dec 31, 2025 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Matt Kiscellus matt.kiscellus@russdarrow.com

December 19, 2025

The communication was poor, no resolve as far as service work, disorganized, and issues with changing information. More

by Carolehowe
Recommend Dealer
No
Employees Worked With
Connor Sawyer
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Connor Sawyer
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Dec 24, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this feedback, Carole. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Matt Kiscellus matt.kiscellus@russdarrow.com

December 19, 2025

Dustin was amazing to work with. Easily the best car buying experience I've ever had. More

by dustin.elmer
Recommend Dealer
Yes
Employees Worked With
Bernardo Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernardo Solano
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Dec 19, 2025 -

Russ Darrow Kia of Wauwatosa responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Matt Kiscellus matt.kiscellus@russdarrow.com

December 19, 2025

Dustin was amazing to work with. Easily the best car buying experience I've ever had. More

by dustin.elmer
Recommend Dealer
Yes
Employees Worked With
Bernardo Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bernardo Solano
Report | Print
Dec 19, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Matt Kiscellus matt.kiscellus@russdarrow.com

December 19, 2025

Again the service was top notch. Efficiently repaired my vehicle and got me back on the road. Friendly and helpful. More

by Njschloemer
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarena Hansen
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Dec 19, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks for sharing about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

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