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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

4.6
1,358 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,358 reviews

April 24, 2025

Actually, I think the guy that did my final financing and contracting was named Josh. He was an absolute jerk. He was demeaning and arrogant and short and rude. More

by GVANFOSSEN
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Christy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Freiheit
1.0
This rating includes all reviews, with more weight given to recent reviews.
Minna Spivey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Russ Darrow Kia of Wauwatosa responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Matt Kiscellus matt.kiscellus@russdarrow.com

April 22, 2025

Our sales rep was baked Brianna and she was excellent. From intake to sale we had a great experience. More

by SAVINES
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarena Hansen
Apr 22, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

April 20, 2025

I recently purchased a vehicle from Russ Darrow and I am absolutely satisfied with the purchasing experience. The customer service is first rate. From the moment I walked in the door I was treated like roya More

by judithtaylor498
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brianna
Apr 20, 2025 -

Russ Darrow Kia of Wauwatosa responded

Here at Russ Darrow Kia of Wauwatosa, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Matt Kiscellus matt.kiscellus@russdarrow.com

April 20, 2025

Anna was great. Personable and easy going. Knowledge about the carnival. Drove over the van from the Waukesha location for us as well as stayed late after close to f More

by nmiller818
Recommend Dealer
Yes
Employees Worked With
Anna B
Apr 20, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com

April 20, 2025

Very good service to satisfaction I Took care of all of my concerns in Mary satisfactory mannerwould recommend them to anybody More

by Greg rich 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Porter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

April 20, 2025

Great customer service. Knowledgeable staff. Hassle free experience. Listens to their customers and tries to meet their needs. Great experience. More

by NORIAGA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bernardo Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Freiheit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for choosing Russ Darrow Kia of Wauwatosa! Please let us know if we can be of any more assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

April 19, 2025

Great range of cars to choose. Melvin is the best sales representative. Financial operations were quick and light. The next Kia I'll buy in your dealership too. I'll recommend you More

by VA.SEMENTSOV
Recommend Dealer
Yes
Employees Worked With
Melvin and financial director
Apr 19, 2025 -

Russ Darrow Kia of Wauwatosa responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Matt Kiscellus matt.kiscellus@russdarrow.com

April 18, 2025

Minna was great loved working with her. She was very knowledgeable about the vehicle and available through the whole process which made me super comfortable. More

by MKSERR81
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Christy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lamont Games
5.0
This rating includes all reviews, with more weight given to recent reviews.
Minna Spivey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2025 -

Russ Darrow Kia of Wauwatosa responded

Here at Russ Darrow Kia of Wauwatosa, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Matt Kiscellus matt.kiscellus@russdarrow.com

April 17, 2025

My experience here was really good. I came in and I was helped immediately and my car was also ready within an hour More

by Montral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bernardo Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for choosing Russ Darrow Kia of Wauwatosa. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Matt Kiscellus matt.kiscellus@russdarrow.com

April 16, 2025

I only go to this dealership for my cats needs because everyone is respectful nice and knowledgeable More

by a7xkyle13
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarena Hansen
Apr 16, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Wauwatosa. Matt Kiscellus matt.kiscellus@russdarrow.com