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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.4
1,855 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,855 reviews

May 18, 2026

An uber was called by Russ Darrow while I was waiting there for an oil change. Also I was waiting and the advisor was texting instead of coming over to talk to me which I didn't see for awhile. Also made More

by goldeelox2
Recommend Dealer
No
Employees Worked With
Athanasios Almouti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
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May 22, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Matt Kiscellus matt.kiscellus@russdarrow.com

May 17, 2026

Very helpful staff. Clean & friendly. Done Fair and not pushy service Thank you very much. More

by Loveyou1145
Recommend Dealer
Yes
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May 17, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the 5-star rating and for highlighting our clean and friendly environment. We’re glad our team’s helpful and fair approach made servicing your Kia Seltos a positive experience. Thank you for letting us assist you. Matt Kiscellus matt.kiscellus@russdarrow.com

May 15, 2026

I called with an issue I had while driving. They had an appointment available same day. They were able to diagnose and complete the repair same day and gave a list of projected issues that I co More

by rxg1201
Recommend Dealer
Yes
Employees Worked With
Antwone
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May 15, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s great to know we could address your Kia Sorento concern and complete repairs on the same day. We’re also glad the overview of upcoming items helps you plan service at your convenience. Thank you for your kind words and trust in our honest approach. Matt Kiscellus matt.kiscellus@russdarrow.com

May 15, 2026

I prefer the West Madison location. Team seemed preoccupied, shortstaffed? Helpful in scheduling and adjusting my appt More

by RRAMIREZ196877
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sarena Hansen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Connor Sawyer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ajmal Taujoo
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Matt Kiscellus matt.kiscellus@russdarrow.com

May 15, 2026

A Great Feeling ? ? A Great Feeling knowing that the Problem will be solved. A Wonderful exsperience each time. More

by Brothadonell
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Athanasios Almouti
Report | Print
May 15, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for trusting us to handle your Kia Sorento. Athanasios and our team are delighted to hear each visit leaves you confident everything will be resolved. We appreciate your feedback and look forward to helping again. Matt Kiscellus matt.kiscellus@russdarrow.com

May 14, 2026

Very friendly, efficient and willing to help Even when it's not your customer, they help More

by MARYKAYKLUKAS
Recommend Dealer
Yes
Employees Worked With
Sarena Hansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarena Hansen
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May 14, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re thrilled our team was friendly and efficient during your Kia Sportage service. Sarena is glad to know the extra help made a difference. We look forward to assisting you again in the future. Matt Kiscellus matt.kiscellus@russdarrow.com

May 13, 2026

They allowed me to test drive a vehcile with the trim package I wanted and they worked with me to get it in the specific color I wanted. Michael kept an open line of communication throughout the entire p More

by GOBIN.SARA
Recommend Dealer
Yes
Employees Worked With
Michael Mayweather
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May 14, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re thrilled you could test drive the Kia Niro in your preferred trim and color. It’s great that our team maintained clear communication throughout your purchase. Thank you for choosing Kia and congratulations on your new Niro. Matt Kiscellus matt.kiscellus@russdarrow.com

May 12, 2026

Easy to get an appointment. Professional and knowledgeable. I like the video of the car status More

by jeanwucinski
Recommend Dealer
Yes
Employees Worked With
Dk
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May 12, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s great to hear it was easy to schedule your appointment and that our team provided professional, knowledgeable service. We’re glad the video status updates helped you stay informed about your Kia Sportage. Thank you for the five-star rating. Matt Kiscellus matt.kiscellus@russdarrow.com

May 12, 2026

Garbage was left in my car and it wasn't even washed or brought into the garage. More

by crieme8
Recommend Dealer
No
Employees Worked With
Service
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May 15, 2026 -

Russ Darrow Kia of Wauwatosa responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss this matter in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you. Matt Kiscellus matt.kiscellus@russdarrow.com

May 11, 2026

I bought a jeep from Vito at the dealership over 20,000 dollars when all was done. Only got one key at time of purchase I called a while later and asked Vito what it would take to get another key he said l More

by RUSTYARUSSELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Vito in sales
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May 15, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Matt Kiscellus matt.kiscellus@russdarrow.com

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