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Russ Darrow Kia of Wauwatosa
Wauwatosa, WI
1,653 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,653 reviews
October 29, 2025
Well first I wanna say thank you! But I was very upset with how I was told nothing was wrong with my vehicle to then find out something was wrong! Then I get a rental thru you guys th But I was very upset with how I was told nothing was wrong with my vehicle to then find out something was wrong! Then I get a rental thru you guys that was very disgusting and dirty. I literally couldn’t even let my kids sit in car! I have plenty of pictures I would love to share! Who can I share this with? Website? Thank you More
by Jessica
Verified Customer
October 28, 2025
The process of the part coming in, getting a call back, and the service department agreeing that the part was there took weeks and many calls. However, once the part was in and the appointment was made, ev and the service department agreeing that the part was there took weeks and many calls. However, once the part was in and the appointment was made, everything went very smoothly. The experience of taking it in and picking it up was a good one. More
by NICOLEHIRTHE
October 28, 2025
Rigo was great to work with. He showed me three options that fit my monthly budget, the process was fast, I love my new Kia K4! He showed me three options that fit my monthly budget, the process was fast, I love my new Kia K4! More
by Kpllo082001
Employees Worked With
October 26, 2025
I was greeted and helped as soon as I walked in the door, salespeople were very friendly and helpful salespeople were very friendly and helpful More
by ZIER.ERICA
October 26, 2025
This dealership is one of the best I think in the area for service on your auto. for service on your auto. More
by CARLONMARTIN
Employees Worked With
October 25, 2025
Rigo is a great salesperson! He assisted us with the purchase of our 2025 Kia Sorento. The whole Kia front desk team was also great—very helpful and friendly. He assisted us with the purchase of our 2025 Kia Sorento. The whole Kia front desk team was also great—very helpful and friendly. More
by kemdonov
Employees Worked With
October 24, 2025
We walked in hoping to take a minivan off the lot with us. Ernesto and Alyssa were amazing. They made everything easy, answered all our questions, even our kids’ questions! I would recommend Ernesto and A us. Ernesto and Alyssa were amazing. They made everything easy, answered all our questions, even our kids’ questions! I would recommend Ernesto and Alyssa! More
by AJPERGER
October 23, 2025
Great sales service. However pricing was very confusing. Although the ad stated "discount" it was actually reflective of financial offers and wasn't a dealer discount However pricing was very confusing. Although the ad stated "discount" it was actually reflective of financial offers and wasn't a dealer discount from the MRRP. Very confusing, and not well explained on their website. Sales reps, Dusty and Scott, were great. More
by JOHNKOBY
October 22, 2025
I received a status voice mail the day after I dropped off my car. After 2 weeks in the shop, I never got another call until Connor updated me when the car would be done. The work done was good, but the o off my car. After 2 weeks in the shop, I never got another call until Connor updated me when the car would be done. The work done was good, but the overall Service Department communicated with customers is terrible. Connor is the exception. More
by istvanlynn
Employees Worked With
