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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.6
1,389 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,389 reviews

June 04, 2021

They were great! No high pressure, they understood what I wanted and worked hard to get me it! Valencia found the car that I wanted within my price range, and Steve made sure I understood all the financing! More

by Tessa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Tessa! Thank you for this fantastic review. We will be sure to let Valencia and Steve know of your satisfaction. Your experience here was exactly what we aim for with each of our customers and it was a pleasure helping you upgrade. Happy to have you as a part of the Tosa Kia family :)

June 02, 2021

Great customer service... doesn’t hurt that he’s funny as well 5 stars from me!!!!!!!!! Thank you guys so very much definitely appreciate it More

by Myashay
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh , Mitch Darrow
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Jun 02, 2021 -

Myashay responded

Thank you!!!

May 27, 2021

Everything went well for me. They offered the deals and what I needed to do to come up with what I could pay. We talked about extras but if I said no thanks there wasn't any pressure to take it. They worke More

by Mcvolley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Valencia Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaétano “Rio” Dacquisto
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May 28, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Richard! Thank you for this fantastic 5-star review. We will be sure to let Valencia and Rio know of your satisfaction. It is always great when we can educate and work together to achieve a common goal without pressure :) Your time and business is appreciated. So happy to have you as a part of the family here at Tosa Kia!

May 22, 2021

Great service. Sazare made sure we knew all of our options and was really fun to work with! Thanks for helping us find the perfect car! More

by Kquakkelaar1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sazare Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello K! Thank you for this great review. It was a pleasure helping you get into your new vehicle and we will be sure to let Sazare and Steve know of your satisfaction. So glad to hear that the process of getting your perfect car was a fun experience. Your business is appreciated. Happy to have you as a part of the Tosa Kia family :)

May 22, 2021

Jerome was very helpful and patient with me during my car search. I highly recommend Jerome and Russ Darrow Kia if you are looking to buy a car. More

by Jenbella
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Smith
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May 24, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Jenbella! Thank you for this lovely review. Your time and business is appreciated. Car searches can certainly be a bit stressful but we are glad you found the perfect person to get you through the process smoothly. We will be sure to let Jerome know of your satisfaction. Happy to have you as a part of the family here at Tosa Kia :)

May 19, 2021

Everyone there was super kind to me.shout out to Josh i thank you so much I really appreciate all you done.love my car. More

by janice
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamont Games
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Revels, Kumasi Allen
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May 20, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Janice! Thank you for this lovely review. We will be sure to let Josh, Kumasi, and Lamont know of your satisfaction. We are glad to hear that your experience was great and kind :) Your business is appreciated. Happy to have you as a part of the Tosa Kia family.

May 19, 2021

Please with pure Genuine customer service my sales rep Mitch and And Joshua my financial advisor and I thank them as well as Russ Darrow More

by Devaun.jones91
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marino Jones, Kevin Minley, Joshua Revels, Mitch Darrow
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May 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Devaun! Thank you for this great review :) We will be sure to let Mitch, Josh, Marino, and Kevin know of your satisfaction. It was such a pleasure helping you get into your new vehicle. Your time and business is appreciated. Happy to have you as a part of the Tosa Kia family!

May 15, 2021

We just bought are first Kia and are loving it so far! Sazare at Russ Darrow Kia made it a very easy and positive experience! More

by Stacey J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sazare Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Berthelette
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May 18, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Stacey! Thank you for this great review. We will be sure to let Sazare, Steve, and Mark know of your satisfaction. It was a pleasure helping you get into your first Kia :) Your time and business is appreciated. Happy to have you as a part of the Tosa Kia family!

May 14, 2021

After I left a great review things have changed. At the time I left my review I ordered a part and paid up front over $150.00 and scheduled a time to have it installed. I went in and had an oil service don More

by barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Nikolaus, David Potkonjak, Erin Poulos
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Jun 01, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello once again Barry. We have requested multiple times for you to contact us directly about this - to verify your name or vehicle info - as we are VERY serious about the integrity of our Shop, its' Work, and our Employees. As the second response to your post stated how time-sensitive this is, your lack of contact implies that you were not serious about your statement, or that you were misinformed. Your accusation was quite serious and we stand on the side of Ethical Standards when repairing your vehicle - hence the request for more details from you to be able to address this allegation swiftly and directly. If you still believe your statement to be true, then it is imperative that you contact us with the information that will help us look into this. We would love the opportunity to prove the honor of our shop to you, or make it right if a true mistake has occurred. We strive hard to do work the proper way and we thank you for doing the right thing.

May 12, 2021

Everything and everyone was excellent, they was very knowledgeable about the truck and answered all my questions with no problem, plus I got out in a timely manner. More

by ty2006
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Blawat, Joshua Revels, Gaétano “Rio” Dacquisto, Jerome Smith
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May 13, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Ty! Thank you for this fantastic review. Your time and business is appreciated. We will be sure to let Jerome, Rio, Josh, and Shannon know of your satisfaction. It is always fulfilling when a new vehicle upgrade goes so smoothly like this. We are all so happy to have you as a part of the Tosa Kia family :)

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