Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.3
1,887 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
Contact Dealership
View Awards

1901 N Mayfair Rd

Wauwatosa, WI

53226

Directions

By Type

Showing 1,887 reviews

March 07, 2025

Scott and crew were great to work with. Buying a car always feels like you're fighting against the dealership but he helped out and made sure I was getting what I wanted. More

by KFRITZ96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Paeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Freiheit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan, STEVEN A GARNER, Lamont Games
Report | Print
Mar 07, 2025 -

Russ Darrow Kia of Wauwatosa responded

We are so glad that Scott and our team had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Matt Kiscellus matt.kiscellus@russdarrow.com

March 06, 2025

Whenever I go to the dealership for service everyone is professional and nice.. the services are always friendly. More

by feljon5751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

March 04, 2025

Over all the customer service was great. I brought my car in for routine maintenance on Saturday, March 1st and was asked if I’d like a complementary car wash, I said yes. When I picked up m More

by WILLIAMS.SHELBY83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

March 04, 2025

It has been very easy to schedule service for my vehicles through Russ Darrow. My vehicles have been serviced within the times promised. More

by SELWYNMCKINLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Athanasios Almouti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks, Selwyn, for sharing your thoughts about your experience with Russ Darrow Kia of Wauwatosa. We appreciate your business and hope to see you again soon! Matt Kiscellus matt.kiscellus@russdarrow.com

March 04, 2025

Both Scott and Bernie were super accommodating and helpful in supporting us on our journey as we bought our first car! We loved working with them and would recommend them to everyone. More

by AIROLDIPICK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Paeske
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernardo Solano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thanks for your feedback on your recent visit to Russ Darrow Kia of Wauwatosa. It's great to hear that Scott and Bernie were able to assist you and that you had such a positive experience. Matt Kiscellus matt.kiscellus@russdarrow.com

March 04, 2025

They're pretty good at getting the job done 👍, Michael and Steve got me good information when I told them what I was looking for More

by TIMPRAT59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Prado or Solano?, Michael Duda
Report | Print
Mar 04, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much, Tim, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Michael and Steve! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Matt Kiscellus matt.kiscellus@russdarrow.com

March 03, 2025

Very prompt. Let me know how the car was moving through the process. I will be back. More

by DcJAMESII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Porter
Report | Print
Mar 03, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

March 03, 2025

Why do you allow an employee to walk around with a boombox screeching music at 830 in the morning? It was very loud and very disruptive. Bad enough to sit there waiting for your car, but then to liste More

by ajmrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Porter
Report | Print
Mar 03, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

March 02, 2025

Like getting a short video of the work they’re doing on my vehicle and that they pretty much keep to scheduled appointments More

by NJMARCHESE64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 03, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Matt Kiscellus matt.kiscellus@russdarrow.com

March 02, 2025

Very professional very satisfied with the service I received everything done in a timely matter, even wash my vehicle when they were done More

by RBROWN2076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted
Report | Print
Mar 03, 2025 -

Russ Darrow Kia of Wauwatosa responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Wauwatosa to be a positive one. Please don't hesitate to reach out if you need anything else. Matt Kiscellus matt.kiscellus@russdarrow.com

1
...
62
63
64
...
189