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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.6
1,390 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 1,390 reviews

March 26, 2021

Fast clean resonable friendly I’m alway glad to bring my car here for the service. The staff is always willing to do what it takes. More

by barry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex?
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Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Barry! Thank you for this great review. We will be sure to let Alex know of your satisfaction. We are continuously working to keep our dealership clean and running as smooth as possible (the friendly part is easy!). We appreciate your time and business with our Service Department. Happy to have you as a part of the Tosa Kia family :)

March 26, 2021

Working with mitch was great ! I was able to trade in my soul and get my note paid off and get ina new car. It was so easy More

by Ms. Smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
STEVEN A GARNER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Darrow
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Apr 09, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Ms. Smith! Thank you for this great review. Your time and business is appreciated. We will be sure to let Mitch and Steve know of your satisfaction. It was a pleasure helping you upgrade into your new vehicle and we are glad it was an easy process. So glad to have you as a part of the Tosa Kia family :)

March 25, 2021

Jerome helped make the car buying process smooth and easy. He was with us every step of the way. Beat experience we've ever had 😊 More

by IVOREE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Smith
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Apr 08, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Indya! Thank you for this lovely review. We will be sure to let Jerome know of your satisfaction. It is always great when the buying process is smooth and easy :) It was a pleasure helping you upgrade to your new vehicle. So glad to have you as a part of the family here at Tosa Kia!

March 24, 2021

Mitch did an excellent job at allowing me to test drive vehicles without pressuring me into making a decision. Everyone was very friendly and when I buy a new car I will make sure it’s from Russ Darrow. More

by Reyesalex247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamont Games
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mitch Darrow
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Apr 09, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Alex! Thank you for this fantastic review. We will be sure to let Mitch and Lamont know of your satisfaction. It was a pleasure to help you upgrade to your new vehicle without pressure. Your time and business is appreciated. We are so happy to have you as a part of the Tosa Kia family :)

March 22, 2021

I think this dealership is a hot mess. Lot of people walking around doing nothing. Pushing off jobs on one another. It's a mess. More

by margaret.froelich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Duda
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Margaret. We are sorry to hear this as your perspective, but thank you for your feedback. We are working our way to perfect and that is certainly a big hill to climb! When things get busy here, we certainly do rely on our co-workers to help where they can - in hopes of helping to move a process along more smoothly. We can certainly look into your concern more closely, but would need just a little more information - if you were able to call us directly, we would be more than happy to assist! We appreciate your time and business.

March 18, 2021

We visited the dealership to look at a Telluride and a Sorento. Long story short we decided they were not for us and that we wanted to stick with a Mazda. Even though they do not sell new Mazda’s at this More

by Sarah B.
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mitch Darrow
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Mar 22, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Sarah. Thank you for your review. Your time is appreciated. We will be sure to let Mitch know of your satisfaction. A well-informed customer is one of the best things we can cultivate :) Glad you swung through to give us the chance!

March 16, 2021

Great quick service helped me decide on just the right car for me at a good price. Overall great service will be recommending to friends and family. More

by Austinwendelberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Minley, Gaétano “Rio” Dacquisto, Mitch Darrow
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Mar 18, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hi Austin! Thank you for this wonderful review. We will be sure to let Mitch, Rio, and Kevin know of your satisfaction. Glad your experience went so smoothly :) Happy to have you as a part of the Tosa Kia Family.

March 15, 2021

Very nice guy fun to do business with very understandable got me what I wanted in & out no waiting straight in in out very good business man . Thanks Mike anc Rio!!!😽 More

by Michelleobama69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gaétano “Rio” Dacquisto
Report | Print
Mar 18, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello! Thank you for this lovely review. We will be sure to let Mike and Rio know of your satisfaction. Happy that your experience went so smoothly :) So glad to have you as a part of the family here at Tosa Kia!

March 12, 2021

Almost a pleasure working with Russ Darrow Kia! Great customer service! Great atmosphere! Quality service! Always get exactly what i came for! Love it. i More

by TALISHAANDERSON32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Duda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Talisha! Thank you for this review. Happy to hear that our drive for great service and atmosphere is appreciated :) It was a pleasure to help you upgrade into your new vehicle. So glad to have you as a part of the Tosa Kia family!

March 10, 2021

Jerome was amazing very helpful and understanding, Josh too huge round of applause for them both. Nothing short of great customer service for me. I will recommend these guys to anyone looking to buy a new More

by Tamicka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome Smith
Report | Print
Mar 13, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Tamicka. Thank you for this wonderful review. We will be sure to give that round of applause to Josh and Jerome :) It was a pleasure helping you upgrade to your new vehicle and glad our passion for great service shines through. Happy to have you as a part of the family at Team Tosa!

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