Russ Darrow Kia of Wauwatosa

Conner was helpful and professional, but the dealership itself has serious issues with work ethic and accountability. My car was towed here a month ago and had it for two weeks due to a recall I was nev itself has serious issues with work ethic and accountability. My car was towed here a month ago and had it for two weeks due to a recall I was never informed about — no calls, no emails, nothing — even though I’ve always serviced my vehicle at this same Kia. After being told what needed to be done, I approved an oil change and air filter replacement. The air filter was never installed, and the oil change was done so poorly that oil leaked all over my garage, leaving a permanent stain and puddle still remains . When I brought it back because the oil leaking, instead of an apology or any sympathy, other service staff “not Conner” they gave me attitude also when I requests once again a new air filter that I thought that was already changed a month ago and charged me $73 for it. Conner did his best I will recommend him anytime, but this dealership needs serious improvement in communication, honesty, and quality of service. I’m now questioning every bit of work that’s ever been done on my car here. More

Rigo was a great person to work with, he helped me get my car and insurance car and insurance More

Horrible services, tried to charge me 900+$ to change a spark plug. Got the car back and not even a full week and it started acting up again. I brought it back only.for them to try to charge me another $80 spark plug. Got the car back and not even a full week and it started acting up again. I brought it back only.for them to try to charge me another $800 for issues that I shouldnt be having. Vehicle became dangerous to drive within 7 days after purchase. Service department most definitely did not due their due diligence before putting the vehicle on the lot. 10/10 DO NOT BUY THEM More

Russ Darrow Kia did a phenominal job listening to our requests when shopping for a new vehicle and they delivered. As the manager, James was very responsive and getting us the details we were looking fo requests when shopping for a new vehicle and they delivered. As the manager, James was very responsive and getting us the details we were looking for. Ernesto was phenominal stepping in to assist with the process. He was very humble in his approach, kind and thoughtful. If you're like us, buying a car is nervewracking but he was awesome in his approach and was like talking with a friend you haven't seen in years. We visited a number of auto dealers but Kia Russ Darrow came out top! More

He went above and beyond to help me! He got me in the car I wanted and made sure everything was ready! He got me in the car I wanted and made sure everything was ready! More

Rigo was awesome to work with! Even though we didn't make a purchase this time, we truly appreciated his professionalism and helpful attitude. We feel confident that when we're re Even though we didn't make a purchase this time, we truly appreciated his professionalism and helpful attitude. We feel confident that when we're ready to buy, we'll be coming back to work with him! More

I’ve been to many dealerships around the Milwaukee area, and not many of them took me seriously. I know my credit isn’t the best—most places would either turn me down or never call me back. But when I walke and not many of them took me seriously. I know my credit isn’t the best—most places would either turn me down or never call me back. But when I walked into Russ Darrow Kia, I was greeted by Rigo. I told him upfront that my credit was shot, and he said, “Let’s see what my managers can do for you.” Two hours later, I was driving away in a K5—I couldn’t believe it. Rigo and the team really went above and beyond for me. If you’re struggling with credit and need a vehicle, go see him. He won’t give up on you. More

I’d give Rigo 10 stars if I could! He was a great salesperson not pushy at all, and he got us a great deal on our 2026 Kia Carnival. He was a great salesperson not pushy at all, and he got us a great deal on our 2026 Kia Carnival. More

I felt very welcomed by Alyssa Denter. I wasn’t looking for a new car I came in for an oil change. After speaking with her and her showing me what was available and the deals going on I wa I wasn’t looking for a new car I came in for an oil change. After speaking with her and her showing me what was available and the deals going on I was sold. Was very pleased with Ms Denter. More

They over priced and want you to pay for things that they think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and tru think could be wrong instead of finding the issue and fixing the problem. We already buying vehicles. From you guys at least be more lenient and truthful with your customers. More