Russ Darrow Kia of Wauwatosa

Very dissatisfied with sales team lack of involvement I am giving this rating based on a complete lack of involvement or support from the salesperson and sales manager after I signed the papers and was ha I am giving this rating based on a complete lack of involvement or support from the salesperson and sales manager after I signed the papers and was handed the keys. The vehicle was delivered dirty on Jun 8. All of the chrome trim had rail rust spots and a stained drivers seat. The sales manager made an appointment for this to be fixed. That was the last contact with the salesman or sales manager. I picked up my "brand new vehicle" from the service department on Wed, 6/13. The rust spots were gone, the stain on the seat was gone. But the interior windows still had the same original smearing and the exterior was dusty and covered with dead bugs. Due to the issues with rust spots, seat stains and the vehicle being dirty for the original delivery, I expected it to be clean inside and out and someone to contact me or follow up with me. Very disappointed and very dissatisfied. More

Awesome I had a great experience here. Everyone worked hard getting me into a car. Starting new!!! Thank you for your wonderful service. Tionne and James you I had a great experience here. Everyone worked hard getting me into a car. Starting new!!! Thank you for your wonderful service. Tionne and James you are the best!! More

New whip I want to thank both sherrel and rio for giving me a brand new car no owners and a wonderful Color really appreciate it ! I can’t be more happier for I want to thank both sherrel and rio for giving me a brand new car no owners and a wonderful Color really appreciate it ! I can’t be more happier for The decision I’ve made . You both were so nice and fast . More

happy Enjoyed receiving a 2018 Kia Rio from Russ Darrow. Customer service was wonderful even though I had to do some running around to get all the paperwork Enjoyed receiving a 2018 Kia Rio from Russ Darrow. Customer service was wonderful even though I had to do some running around to get all the paperwork needed. But thank GOD the best part is over. Thanks Russ Darrow for a wonderful morning... By the way they take trade in... Lol Thank you RIO! More

Professional Mike Mike is very professional in his role. He has patience, knowledge about Kia products, and high customer service skills. Mike is an amazing sales perso Mike is very professional in his role. He has patience, knowledge about Kia products, and high customer service skills. Mike is an amazing sales person and valuable to the company. More

Car would not start As usual the Staff at Russ Darrow Kia in Tosa was excellent. Erin kept me informed and took care of my rental. Once she found out the problem I was As usual the Staff at Russ Darrow Kia in Tosa was excellent. Erin kept me informed and took care of my rental. Once she found out the problem I was contacted. When I called back Erin was busy, Ryan Asst. Service Mgr walked me through the problem like he was involved from the beginning. Everyone there in service works hard and is helpful and nice. More

Great experience I recommend Sherelle she was respectful nice outgoing and got me a really nice vehicle! Russ Darrow is a great place to finance a car. I recommend Sherelle she was respectful nice outgoing and got me a really nice vehicle! Russ Darrow is a great place to finance a car. More

Awesome!! Mike and Rio hooked me up. It was a cool experience,quick and fast process. They helped me get my first car! I’m glad I’m part of the family.😁😁 Mike and Rio hooked me up. It was a cool experience,quick and fast process. They helped me get my first car! I’m glad I’m part of the family.😁😁 More

Service manager was great and very accommodating . The service writer also worked with me to help solve an issue that happened at a different place of business. . The service writer also worked with me to help solve an issue that happened at a different place of business. More

Service dept Went in for an oil change and the service department was extremely friendly fast and knowledgeable. Steve the manager came to talk to me and make su Went in for an oil change and the service department was extremely friendly fast and knowledgeable. Steve the manager came to talk to me and make sure there was nothing else that I needed. More