Russ Darrow Kia of Wauwatosa

Leasing again Tionne and Lavora were extremely patient and understanding helping me manage this adventure with car leasing vs purchasing my formerly leased car. Th Tionne and Lavora were extremely patient and understanding helping me manage this adventure with car leasing vs purchasing my formerly leased car. They were not pushing and seemed to have my familys best interst at heart More

Waiting forever I do not recommend this dealership due to the long waiting time four basic services. You went for an oil filter oil change and tire rotation and wait I do not recommend this dealership due to the long waiting time four basic services. You went for an oil filter oil change and tire rotation and waited for 2 hours! At no time did anyone come and tell us there would be an excessively long wait. We arrived at 1:20 p.m. and we left at 3:20 pm. At 3 p.m. I went and asked what was taking so long and was told her car was ready and just going through the carwash. We waited another 10 minutes and inquired again. This time we could see the car in the garage behind two other cars. He said as soon as the other two cars moved we would be able to leave. That took another 10 minutes. Unless you have a lot of time on your hands, I do not recommend getting regular maintenance or service done on your car at this location. More

Decent This is the only place I go for my car needs. The place is clean, people are decent, and it's close to my home. This is the only place I go for my car needs. The place is clean, people are decent, and it's close to my home. More

Expertise and efficiency We find Russ Darrow Kia to be efficient, kind and knowledgeable. After the oil change Miranda kindly explained how to register with UVO in order to tr We find Russ Darrow Kia to be efficient, kind and knowledgeable. After the oil change Miranda kindly explained how to register with UVO in order to track our car. More

Very dissatisfied with sales team lack of involvement I am giving this rating based on a complete lack of involvement or support from the salesperson and sales manager after I signed the papers and was ha I am giving this rating based on a complete lack of involvement or support from the salesperson and sales manager after I signed the papers and was handed the keys. The vehicle was delivered dirty on Jun 8. All of the chrome trim had rail rust spots and a stained drivers seat. The sales manager made an appointment for this to be fixed. That was the last contact with the salesman or sales manager. I picked up my "brand new vehicle" from the service department on Wed, 6/13. The rust spots were gone, the stain on the seat was gone. But the interior windows still had the same original smearing and the exterior was dusty and covered with dead bugs. Due to the issues with rust spots, seat stains and the vehicle being dirty for the original delivery, I expected it to be clean inside and out and someone to contact me or follow up with me. Very disappointed and very dissatisfied. More

Love The Experience Sherelle Smith was awesome!!! She listened to everything I wanted in a car and she got us the car I wanted!! She is truly a dumper! I love everything Sherelle Smith was awesome!!! She listened to everything I wanted in a car and she got us the car I wanted!! She is truly a dumper! I love everything about the dealership. More

Awesome I had a great experience here. Everyone worked hard getting me into a car. Starting new!!! Thank you for your wonderful service. Tionne and James you I had a great experience here. Everyone worked hard getting me into a car. Starting new!!! Thank you for your wonderful service. Tionne and James you are the best!! More

New whip I want to thank both sherrel and rio for giving me a brand new car no owners and a wonderful Color really appreciate it ! I can’t be more happier for I want to thank both sherrel and rio for giving me a brand new car no owners and a wonderful Color really appreciate it ! I can’t be more happier for The decision I’ve made . You both were so nice and fast . More

happy Enjoyed receiving a 2018 Kia Rio from Russ Darrow. Customer service was wonderful even though I had to do some running around to get all the paperwork Enjoyed receiving a 2018 Kia Rio from Russ Darrow. Customer service was wonderful even though I had to do some running around to get all the paperwork needed. But thank GOD the best part is over. Thanks Russ Darrow for a wonderful morning... By the way they take trade in... Lol Thank you RIO! More

Professional Mike Mike is very professional in his role. He has patience, knowledge about Kia products, and high customer service skills. Mike is an amazing sales perso Mike is very professional in his role. He has patience, knowledge about Kia products, and high customer service skills. Mike is an amazing sales person and valuable to the company. More