Russ Darrow Kia of Wauwatosa

I had a problem with my tire and rim, and I gotta say despite having it fixed, what made it better was the familiar atmosphere that every single one of the team members bring, specially in this case work despite having it fixed, what made it better was the familiar atmosphere that every single one of the team members bring, specially in this case working with Shannon as the one supervising my service case, she did an amazing job going the extra mile for me and doing the best she could for my needs. She did and excellent job. More

Very professional and knowledgeable. I had a wonderful experience at Russ Darrow in Wawatosa. I came in with a pre financed loan and walked out with a new loan and a lower interest rate. I had a wonderful experience at Russ Darrow in Wawatosa. I came in with a pre financed loan and walked out with a new loan and a lower interest rate. This was all because the team at Russ Darrow, especially Mike Duda worked tirelessly to make me and my wife happy. Mission accomplished More

New key fob Super easy dealership to deal with. I was in need of a new key fob & they didn’t have any on hand but ordered some for me right away. I was able to br Super easy dealership to deal with. I was in need of a new key fob & they didn’t have any on hand but ordered some for me right away. I was able to bring my vehicle in a few days later & dropping it off was simple & they were able to answer all of my questions. They got it done in about an hour & I was able to pick it up then. Fob was very pricey but that’s what you get when you go through a dealership as they have to program it to your vehicle as well. More

Customer Service I think the customer service is very shady. I do not I repeat DO NOT recommend this dealership. I paid way more than the car was selling for. For I think the customer service is very shady. I do not I repeat DO NOT recommend this dealership. I paid way more than the car was selling for. For some reason, they didn't want me to go through my bank. Their extended warranty is a joke. They signed me up for auto pay which I don't want. PREDATORS..Stay away More

A brand new car Russ Darrow works really hard when u need a vehicle they work hard to get u into the vehicle. I'm really thankful for what they did for me. Russ Darrow works really hard when u need a vehicle they work hard to get u into the vehicle. I'm really thankful for what they did for me. More

Good service I’ve been coming here for years now and almost always work with Dave. He is always courteous, knowledgeable and helpful. I appreciate his honesty and I’ve been coming here for years now and almost always work with Dave. He is always courteous, knowledgeable and helpful. I appreciate his honesty and never feel he is trying to up-sell me on products or services. More

Car Detailed Had my wife's car detailed. They missed a few spots. Ryan was sincere when he apologized. He asked Robert to attend to the issues. When I picked u Had my wife's car detailed. They missed a few spots. Ryan was sincere when he apologized. He asked Robert to attend to the issues. When I picked up the car it was perfect. Robert did a wonderful job.. More

Amazing 😉 Went in expecting to only get an idea of what I was looking for and came out with a new car! 😁 Thank you so much for all of the assistance in helping Went in expecting to only get an idea of what I was looking for and came out with a new car! 😁 Thank you so much for all of the assistance in helping me lease my VERY FIRST NEW CAR! I am so excited to drive to work today. More

Great salesman!! Every person I worked with kept me informed and made sure I felt comfortable. Adam was the one who got me into a car I never expected I could get into Every person I worked with kept me informed and made sure I felt comfortable. Adam was the one who got me into a car I never expected I could get into, but he made sure I would be able to get what I wanted! He was very friendly and went the extra mile for me, especially. He made me feel very welcome and comfortable buying my first car. HUGE thank you to Adam!! More

Staff was very polite and helpful - they couldn’t have been. Work was done in a timely manner and staff was very nice. Everyone made me feel comfortable and explained what was available to me during my wait. Work was done in a timely manner and staff was very nice. Everyone made me feel comfortable and explained what was available to me during my wait. More