Russ Darrow Kia of Wauwatosa

New key fob Super easy dealership to deal with. I was in need of a new key fob & they didn’t have any on hand but ordered some for me right away. I was able to br Super easy dealership to deal with. I was in need of a new key fob & they didn’t have any on hand but ordered some for me right away. I was able to bring my vehicle in a few days later & dropping it off was simple & they were able to answer all of my questions. They got it done in about an hour & I was able to pick it up then. Fob was very pricey but that’s what you get when you go through a dealership as they have to program it to your vehicle as well. More

Customer Service I think the customer service is very shady. I do not I repeat DO NOT recommend this dealership. I paid way more than the car was selling for. For I think the customer service is very shady. I do not I repeat DO NOT recommend this dealership. I paid way more than the car was selling for. For some reason, they didn't want me to go through my bank. Their extended warranty is a joke. They signed me up for auto pay which I don't want. PREDATORS..Stay away More

A brand new car Russ Darrow works really hard when u need a vehicle they work hard to get u into the vehicle. I'm really thankful for what they did for me. Russ Darrow works really hard when u need a vehicle they work hard to get u into the vehicle. I'm really thankful for what they did for me. More

Good service I’ve been coming here for years now and almost always work with Dave. He is always courteous, knowledgeable and helpful. I appreciate his honesty and I’ve been coming here for years now and almost always work with Dave. He is always courteous, knowledgeable and helpful. I appreciate his honesty and never feel he is trying to up-sell me on products or services. More

Car Detailed Had my wife's car detailed. They missed a few spots. Ryan was sincere when he apologized. He asked Robert to attend to the issues. When I picked u Had my wife's car detailed. They missed a few spots. Ryan was sincere when he apologized. He asked Robert to attend to the issues. When I picked up the car it was perfect. Robert did a wonderful job.. More

Amazing 😉 Went in expecting to only get an idea of what I was looking for and came out with a new car! 😁 Thank you so much for all of the assistance in helping Went in expecting to only get an idea of what I was looking for and came out with a new car! 😁 Thank you so much for all of the assistance in helping me lease my VERY FIRST NEW CAR! I am so excited to drive to work today. More

Great salesman!! Every person I worked with kept me informed and made sure I felt comfortable. Adam was the one who got me into a car I never expected I could get into Every person I worked with kept me informed and made sure I felt comfortable. Adam was the one who got me into a car I never expected I could get into, but he made sure I would be able to get what I wanted! He was very friendly and went the extra mile for me, especially. He made me feel very welcome and comfortable buying my first car. HUGE thank you to Adam!! More

Staff was very polite and helpful - they couldn’t have been. Work was done in a timely manner and staff was very nice. Everyone made me feel comfortable and explained what was available to me during my wait. Work was done in a timely manner and staff was very nice. Everyone made me feel comfortable and explained what was available to me during my wait. More

Didn't care for the pressure of the scratch and dent coverag The finance guy steven really made us feel uncomfortable with the fast talk about scratch and dent coverage. Very disorganized with paper work and pho The finance guy steven really made us feel uncomfortable with the fast talk about scratch and dent coverage. Very disorganized with paper work and phone calls going on. Not a good experience. Also felt I gave too much cash and ten dollars too much on my payment. Cornel was nice . Had to wait hours to see the finance guy . More

Excellent customer services I just love my new Kia. Thanks to Steven G, Mike D ABD.( GM Kevin M) could have not gotten my Truck Thank you guys for everything Deana Schultz I just love my new Kia. Thanks to Steven G, Mike D ABD.( GM Kevin M) could have not gotten my Truck Thank you guys for everything Deana Schultz More