Russ Darrow Kia of Wauwatosa

Great customer service Everyone one listened and followed threw on the work I needed accomplished! threw on the work I needed accomplished! More

Well first I wanna say thank you! But I was very upset with how I was told nothing was wrong with my vehicle to then find out something was wrong! Then I get a rental thru you guys th But I was very upset with how I was told nothing was wrong with my vehicle to then find out something was wrong! Then I get a rental thru you guys that was very disgusting and dirty. I literally couldn’t even let my kids sit in car! I have plenty of pictures I would love to share! Who can I share this with? Website? Thank you More

The process of the part coming in, getting a call back, and the service department agreeing that the part was there took weeks and many calls. However, once the part was in and the appointment was made, ev and the service department agreeing that the part was there took weeks and many calls. However, once the part was in and the appointment was made, everything went very smoothly. The experience of taking it in and picking it up was a good one. More

Always kind and accurate Okay the best dealership and very good ?? I'll be back very good ?? I'll be back More

This dealership is one of the best I think in the area for service on your auto. for service on your auto. More

I received a status voice mail the day after I dropped off my car. After 2 weeks in the shop, I never got another call until Connor updated me when the car would be done. The work done was good, but the o off my car. After 2 weeks in the shop, I never got another call until Connor updated me when the car would be done. The work done was good, but the overall Service Department communicated with customers is terrible. Connor is the exception. More

Sarena answered all my questions and was extremely professional and polite. She offered me three options for tires without being asked. My appointment was on time and took as long as anticipated. professional and polite. She offered me three options for tires without being asked. My appointment was on time and took as long as anticipated. More

Prompt service and they provided a video of them checking over my car, which was helpful. Thanks. over my car, which was helpful. Thanks. More

Very professional and helpful. I appreciate her assistance. I was in and out and under an hour I appreciate her assistance. I was in and out and under an hour More

Conner was helpful and professional, but the dealership itself has serious issues with work ethic and accountability. My car was towed here a month ago and had it for two weeks due to a recall I was nev itself has serious issues with work ethic and accountability. My car was towed here a month ago and had it for two weeks due to a recall I was never informed about — no calls, no emails, nothing — even though I’ve always serviced my vehicle at this same Kia. After being told what needed to be done, I approved an oil change and air filter replacement. The air filter was never installed, and the oil change was done so poorly that oil leaked all over my garage, leaving a permanent stain and puddle still remains . When I brought it back because the oil leaking, instead of an apology or any sympathy, other service staff “not Conner” they gave me attitude also when I requests once again a new air filter that I thought that was already changed a month ago and charged me $73 for it. Conner did his best I will recommend him anytime, but this dealership needs serious improvement in communication, honesty, and quality of service. I’m now questioning every bit of work that’s ever been done on my car here. More