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Russ Darrow Kia of Wauwatosa

Wauwatosa, WI

Overview
Employees
Reviews
Vehicles
4.3
1,898 Reviews
Located in Wauwatosa, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With a wide selection of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a thorough multi-point inspection to ensure it meets our high standards for quality and reliability. With over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Wauwatosa today for top-notch service, unbeatable selection, and great value!
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1901 N Mayfair Rd

Wauwatosa, WI

53226

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Showing 648 service reviews

July 30, 2026

Oil change and tire rotation. Quick visit, courteous staff, not pushy to recommend things I did not need done. More

by CZAP88
Recommend Dealer
Yes
Employees Worked With
Matt and Conner and Chris and Maddie
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Jul 30, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your experience with the oil change and tire rotation. We’re pleased our team provided courteous, efficient service without pushing extra work. We look forward to caring for your Dodge Durango again. Matt Kiscellus matt.kiscellus@russdarrow.com

July 29, 2026

Fast Service was fast. Employees were friendly. Video of work being done was appreciated. Easy More

by dhowd78
Recommend Dealer
Yes
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Jul 29, 2026 -

Russ Darrow Kia of Wauwatosa responded

Great to hear the service was quick and our team made everything easy. We’re glad the video updates helped you stay informed. Thank you for choosing us for your Kia Soul service. Matt Kiscellus matt.kiscellus@russdarrow.com

July 24, 2026

I brought my car in for service. I've only ever had it service there because that's where I bought the car. Every time I've had it service there they've done an excellent job. They s More

by Jet2sky2000
Recommend Dealer
Yes
Employees Worked With
He had a long name that started with an 'A'.
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Jul 24, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for bringing your Kia Telluride in for service. We’re glad the video walkthrough and quick wiper replacement met your needs and that the waiting area was comfortable. We look forward to caring for your vehicle at your next visit. Matt Kiscellus matt.kiscellus@russdarrow.com

July 23, 2026

Amazing! T is great, always kind and helpful T is great, always kind and helpful. Will continue to come to this dealership More

by redjaz30
Recommend Dealer
Yes
Employees Worked With
T
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Jul 24, 2026 -

Russ Darrow Kia of Wauwatosa responded

We’re delighted to hear you received such kind and helpful service for your Kia Sportage. Thank you for your continued trust, and we look forward to assisting you again. Matt Kiscellus matt.kiscellus@russdarrow.com

July 22, 2026

They overfilled the engine oil and brake fluid by a lot. And when I pointed it, they argued that it wasn't so bad. They have not apologized either. More

by KJOHN740
Recommend Dealer
No
Employees Worked With
Christofer
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Jul 26, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Matt Kiscellus matt.kiscellus@russdarrow.com

July 18, 2026

Pretty sure they forgot about me. Saw my car sitting in the parking lots after 2 hours. Went in to check. He then said he'll just start doing the oil change now. More

by Danielle
Recommend Dealer
No
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Jul 23, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for providing this feedback, Danielle, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Matt Kiscellus matt.kiscellus@russdarrow.com

July 15, 2026

The staff at Russ Darrow treated me with respect & kindness. My vehicle was returned washed & vacuumed. Connor made sure he sat with me and went through the mult-point inspection. More

by Mama Lynn
Recommend Dealer
Yes
Employees Worked With
Connor Sawyer
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Jul 16, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s wonderful to hear our team treated you respectfully and returned your Kia Sportage freshly cleaned. We’re glad our service advisor took the time to walk you through the multi-point inspection. Thank you for the five-star rating and for choosing us for your service needs. Matt Kiscellus matt.kiscellus@russdarrow.com

July 15, 2026

Pleasant. Described what was done and were not pushy about getting additional things done Done More

by Ellenwilson1957
Recommend Dealer
Yes
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Jul 16, 2026 -

Russ Darrow Kia of Wauwatosa responded

It’s great to know your service visit was pleasant and that we clearly explained the work on your Kia. Thank you for recognizing our straightforward approach to additional services. We look forward to assisting you again. Matt Kiscellus matt.kiscellus@russdarrow.com

July 15, 2026

Service took too long; updates on progress were inaccurate; ended up having to wait for work to be completed More

by Jdncl
Recommend Dealer
No
Employees Worked With
Chris
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Jul 19, 2026 -

Russ Darrow Kia of Wauwatosa responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you don't mind reaching out to us directly, we would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Matt Kiscellus matt.kiscellus@russdarrow.com

July 06, 2026

Easy drop off. Relatively quick service. Seems that everything was performed correctly. Zero pressure to preform additional unnecessary services. More

by Snyderac1
Recommend Dealer
Yes
Employees Worked With
Connor
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Jul 06, 2026 -

Russ Darrow Kia of Wauwatosa responded

Thank you for sharing your feedback with our service team. We’re pleased the drop off process was straightforward, the service was efficient, and your Kia Telluride received exactly what it needed without extra pressure. We appreciate you choosing us and look forward to keeping your Telluride running smoothly. Matt Kiscellus matt.kiscellus@russdarrow.com

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