Russ Darrow Kia of Wauwatosa - Service Center

I had an oil change scheduled for 9:30 am. It took just over 2hrs to complete. This is too long. It took just over 2hrs to complete. This is too long. More

I came in at 730 to have warranty work Done After I left to go to work, they informed me the warranty was not applicable for my car. I was having a few problems, and they said the only way they could look a to go to work, they informed me the warranty was not applicable for my car. I was having a few problems, and they said the only way they could look at it is if they kept the car the whole day, I think it would have been nice If they would have been able to work with me And get the diagnostics done by noon, now I have to bring the car back again to have it Looked at. Not easy to have to schedule that many visits to come in. More

Excellent Athanasius Very professional. You should have more like him. Keep taking good care of customers You should have more like him. Keep taking good care of customers More

Connor really is the best of the best, I would schedule service time and time again, he’s so kind, courteous and understanding, go Connor! service time and time again, he’s so kind, courteous and understanding, go Connor! More

Had appt at 3 pm for an oil change. Didnt get out until 4:45. Asked for a quote on a new side view mirror cover, painted or not...never got one. Quality of service has gone down since I Didnt get out until 4:45. Asked for a quote on a new side view mirror cover, painted or not...never got one. Quality of service has gone down since I was last there. Will probably pick another dealership next time. More

The customer service is nice. Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty. Whenever I have an issue with my vehicle, Kia makes sure they fix the problem. Majority of the time my car is covered by the warranty. More

I am not satisfied with the work they did on my car. I got the car yesterday and it is driving the same and the engine light came on today. I paid $3559.98 and it is not running right, plus I couldn't I got the car yesterday and it is driving the same and the engine light came on today. I paid $3559.98 and it is not running right, plus I couldn't get a rental. They didn't even was the car. Last, the communication was very bad. So now the engine light just came on ( very upset) More

I'm a long time customer of Russ Darrow. I appreciate the work done on my vehicle. I appreciate the work done on my vehicle. More

Had my tires rotated and oil changed, it took almost three hours. This is way too long. Additionally they couldn't find the person working on my car so they couldn't locate my key when it was complete s three hours. This is way too long. Additionally they couldn't find the person working on my car so they couldn't locate my key when it was complete so I could leave. More

Everything worked out at or better than expected, my advisor is very knowledgeable and personable and I will definitely be back again! advisor is very knowledgeable and personable and I will definitely be back again! More