Russ Darrow Kia of Wauwatosa - Service Center

Russ Darrow Kia of Wauwatosa responded

Hello Bailey! Thank you for this lovely review. We understand that not everyone is ready on the first looks to get a new vehicle, but it is good that you are getting the information ahead of time and will be much better informed when it IS time. Will be sure to let Allen and Erin know of your satisfaction and we look forward to your next visit (whether it be for your existing vehicle or for that new ride). Happy to have you as a part of the family here at Tosa Kia :)

Cox6 responded

Who am I contacting? Obviously I reached out to the manager of service who I believe name is Erin and I got NO response or follow up call...even after me asking her to confirm bract me.

Russ Darrow Kia of Wauwatosa responded

Deepest apologies for the miscommunication. There was a change in management just before your visit and the Service Manager who can assist your concern is Jason Fischer. We implore you to reach out to him directly and we hope the issue can be resolved. Thank you so very much for your time. Our main number is 414-778-5700 we can transfer your call directly to him between 7a-5p M-F.

Russ Darrow Kia of Wauwatosa responded

Hello Jae P. Thank you for taking the time to post this review. We try to stay competitive with pricing in addition to providing vehicle service that rivals other shops and welcome customer feedback. Although we do offer the car wash option, it can sometimes turn a simple appointment into a much longer wait - bit of a double-edged sword! Certainly happy to have you as a part of the family at Tosa Kia :)

Russ Darrow Kia of Wauwatosa responded

Hello Lori! Thank you for this review. We will be sure to let Maddie know of your satisfaction. We certainly try to keep our Service appointments running as quickly and thoroughly as possible - glad you were able to experience that :) Happy to have you as a part of the family here at Tosa Kia!

Russ Darrow Kia of Wauwatosa responded

Hello Barry! Thank you for this great review. We will be sure to let Alex know of your satisfaction. We are continuously working to keep our dealership clean and running as smooth as possible (the friendly part is easy!). We appreciate your time and business with our Service Department. Happy to have you as a part of the Tosa Kia family :)

Russ Darrow Kia of Wauwatosa responded

Hello Margaret. We are sorry to hear this as your perspective, but thank you for your feedback. We are working our way to perfect and that is certainly a big hill to climb! When things get busy here, we certainly do rely on our co-workers to help where they can - in hopes of helping to move a process along more smoothly. We can certainly look into your concern more closely, but would need just a little more information - if you were able to call us directly, we would be more than happy to assist! We appreciate your time and business.

Russ Darrow Kia of Wauwatosa responded

Hello Janell. We appreciate your business within the group for that many years. We are sorry to hear that you do not recommend this location. As this is a very serious accusation, we investigated thoroughly. We care greatly for our customers and their vehicles - We also hold our employees to high ethical standards. Looking at your history at this location, this vehicle was here one time many years ago, but we have not seen it since. Your diagnosis of an existing issue was performed in the care of a Highly trusted technician who takes great pride in his work. We are always happy to help our customers and do what we can to make a great experience happen, but are truly sorry that you experienced a possible theft before coming back to this location. We understand the pain and frustration incurred when someone disrespects your property, that is why we respect our customer's vehicles and will continue to provide service with integrity, care, and honesty.

Janellferrell71 responded

Your a lie the car was originally in my moms name. We never go anywhere else and I find it funny how instead of you all calling me to fix the issue you wait and respond to a review wow thanks this helps fixing the issue y’all can go to xxxx if all I care.

Russ Darrow Kia of Wauwatosa responded

Hello Gordon. Thank you for this 5-star review. We will be sure to let Erin and Alex know of your satisfaction. Your business and time are appreciated and we are glad to have you as a part of the Tosa Kia family :)

Russ Darrow Kia of Wauwatosa responded

Hello Rosemary. We are sorry to hear of your dissatisfaction with the wait time for your service. Our goal is to keep service visits moving as smoothly as possible even when the schedule is full. We follow a routine for each vehicle which ensures we check the necessary specs/items while performing basic services. It is agreed that we would not want to send a vehicle out without doing what is needed. We invite you to watch your vehicle though its' service via the window in the waiting room and provide (via email or printed) the Multi-Point Inspection so that you may verify the work done. Your business is appreciated.

Russ Darrow Kia of Wauwatosa responded

Hello Poc. We are sorry that you feel your visit was not great. Our goal is to keep maintenance appointments moving as quickly as possible, while still factoring in the Multi-Point Inspection and quality service from our Certified Technicians. We would appreciate the chance to earn a higher rating from you in the future and do have just a few questions. If you can contact us directly, we would be happy to assist.