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Russ Darrow Kia of Wauwatosa - Service Center

Wauwatosa, WI

4.3
372 Reviews

372 Reviews of Russ Darrow Kia of Wauwatosa - Service Center

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January 28, 2021

Have been working with this dealership for many years. This is my second purchase. The service department has always taken excellent care of my cars and Ryan is a pleasure to work with. More

by rjhagner54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Nikolaus
Mar 02, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello RJ. Thank you for this review. We will make sure to let Ryan know of your satisfaction. Your business is appreciated. Glad to have you as a part of the Team Tosa family.

January 11, 2021

Alex Hanson is amazing. He is a great asset to your service team!! Always gets back in a timely matter and friendly. He is the reason I changed dealerships. More

by Ingridjere
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Nikolaus
Feb 26, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hello Ingrid! Thank you for this amazing review. We take great pride in our Service Department team and we will make sure they know of your satisfaction. We know that it can sometimes be hard to find a repair facility you trust and we are happy to be that place for you! Glad to have you as a part of our Tosa Kia Family.

December 31, 2020

My service agent was awesome from the time I called to see if could bring my car in earlier to the time he escorted me to my car in the lot. He had a fun relatable personality. I have always had very goo More

by Lorrie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eon - a tall Black man, married, maybe in his 30’s.
Feb 24, 2021 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this amazing review. We appreciate you taking the time to post your experience. Great pride is to be had with our associates and their commitment to quality service. So glad you are still loving your car! It is our pleasure to have you as a part of our Family here at Tosa Kia.

December 31, 2020

Over the top service, Eric our service contract was amazing to work with, the work done our Optima was top notch, i would recomend this dealer to any one, very pleased More

by Martsjohndeere
Customer Service
Recommend Dealer
Yes
Employees Worked With
Eric
Feb 23, 2021 -

Russ Darrow Kia of Wauwatosa responded

Thank you for this wonderful review! We appreciate you taking the time to post your experience and we will surely relay your satisfaction to Eric and the Service Department. Happy to have you as a part of our family here at Team Tosa.

December 29, 2020

I made my appointment online which was fast and super easy to do. Took the car into today for an oil change and tire rotation. Super fast and easy. The staff was so nice and personable. More

by karibear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Hanson
Feb 23, 2021 -

Russ Darrow Kia of Wauwatosa responded

Hi Kari. Thank you for this wonderful review. We are glad that you had such a good experience here and we will relay your satisfaction to Alex. We take great pride in providing top tier customer service :) Thank you for being a part of our family here at Tosa Kia.

December 22, 2020

The service rep. was very professional and courteous. I was very pleased with my experience at Russ Darrow Kia Wauwatosa. I will go back for sales and service More

by kachatz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Nikolaus, Erin Poulos
December 21, 2020

Great Service, timely. Ease of setup online for the appointment. Vehicle was inspected and also had a recalled checked on. Was in and out. No issues More

by C4L
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Nikolaus
December 14, 2020

The service was great and no complications what so ever. The gentlemen that took care of me writing up my order was very nice and pleasant. More

by geraldweare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Poulos
December 13, 2020

Erin was professional, knowledgeable, kind and helpful. He went out of his way to help wi my concerns and I appreciate that very much. Thanks More

by Sylverflair
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erin Poulos
December 04, 2020

Ian was great, and personable. I had no idea what my car needed and he helped me without screwing me over. I’ll definitely be back More

by rachel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian
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