Russ Darrow Kia of Wauwatosa - Service Center

Oil change and overall check up. From the service tech that welcome us to the lady at the service counter that processed our vehicle service all was exceptionally professional. Servic From the service tech that welcome us to the lady at the service counter that processed our vehicle service all was exceptionally professional. Service time estimate was spot on and keeping me informed of vehicle needs was also excellent. More

Had 3 month oil change Very professional and courteous employees. Most helpful. Was taken at appointment time and finished quickly. The waiting room is clean and a very com Very professional and courteous employees. Most helpful. Was taken at appointment time and finished quickly. The waiting room is clean and a very comfortable place to wait. And they have free wi-fi. More

Had to get tires were very good helping me David was excelle Service was excellant quick but good would reccomend highly David was very good would keep me updated on how things were going. Need to get a popcorn Service was excellant quick but good would reccomend highly David was very good would keep me updated on how things were going. Need to get a popcorn machine in there. Also waiting area was very clean. More

Recall/Updates Got a letter that I had a recall on my Optima. Was able to easily get an appointment a few days later. When I came in found out I had 3 recalls/update Got a letter that I had a recall on my Optima. Was able to easily get an appointment a few days later. When I came in found out I had 3 recalls/updates. They were able to shuttle me to and from work so i didn’t have to waste 3 hours sitting and waiting for service. Great customer service! More

Service Dept Great Service! 😉 Was able to get right in, without an wait. And get right out. Also a clean and well vacuumed car. Sweet 😉 Thanks Guys! Great Service! 😉 Was able to get right in, without an wait. And get right out. Also a clean and well vacuumed car. Sweet 😉 Thanks Guys! More

Brake and Oil Issue I brought my car in for a grinding noise in the front of the car. I dropped the car off Saturday March 10 for a service appointment at 730am on Monday I brought my car in for a grinding noise in the front of the car. I dropped the car off Saturday March 10 for a service appointment at 730am on Monday the 12th. I initially called for an update around 11-12pm and was told there wasn't one at the time and they would return my phone call. Around 1-2 I was told my car was ready for pick up they found what was causing the grinding noise and resolved a recall issue as well. Days later I hear another new noise like a fan with something stuck inside. As the days go on it gets louder. A coworker looked at it for me on April 10th, and I had no oil in my car. Immediately oil was purchased from a local store 3 quarts were put in. This issue is being investigated but I believe that my car was drained of oil. I was due for an oil change but it does not explain the disappearance of oil. As this dealership was the only place I take my car for services and I didn't hear the noise prior to March 12. Also my receipt shows a Line Issue that I never reported over the phone. Previous to this, in Fall 2016 I brought my car in twice for a squealing noise. An engineering test was done to send into Kia. I was told there was nothing wrong and everything looked fine on the car and that it could just be from the weather. Months later (Spring 2017) the squealing noise gets louder and it starts grinding, a friend tells me I needed breaks a long time ago and I had no brake pad left only metal. The squealing noise that I had brought my car into Kia could've been easily resolved. He installed the breaks on to my car immediately. I have had previous experiences both good and bad with Kia outside of these. I would recommend asking for a maintenance check with the technician if you are here for service. Ask the technician to show you, the oil, what else they found or saw, etc. It's unfortunate that I have had this experience. I know that people make mistakes and mean well. However, these incidents could've been really bad for me and my family (car accident, engine blown, etc. More

Always good Everything is always great when I go in. Clean area to sit friendly staff and service is always great. Only took them a short time to get what I neede Everything is always great when I go in. Clean area to sit friendly staff and service is always great. Only took them a short time to get what I needed done More

Oil change and light bulb replaced Miranda took care of me and my mother and she most definitely got the job done. I appreciate her warm welcoming and fast service. She also offered all Miranda took care of me and my mother and she most definitely got the job done. I appreciate her warm welcoming and fast service. She also offered all the services to us. Keep up the good work Miranda!!!! More

Customer service review The most best customer service I received from Dave and the Russ Darrow team I loved my experience and I am extremely satisfied with my visit today I The most best customer service I received from Dave and the Russ Darrow team I loved my experience and I am extremely satisfied with my visit today I will be back in the near future to receive this exceptional service. More

Oil change, cracked dashboard I came in for an oil change. When I got in my car this morning I noticed my dashboard was cracked. I notified Ryan and he never got back on the line. I came in for an oil change. When I got in my car this morning I noticed my dashboard was cracked. I notified Ryan and he never got back on the line. I spoke to Mike Perkins and he was rude. More