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Russ Darrow Mazda of Madison
Madison, WI
600 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 600 reviews
September 19, 2025
Working with Kody from the dealership and he is extremely helpful and cooperative. We expect to continue working with Kody. helpful and cooperative. We expect to continue working with Kody. More
by ABHIK
September 19, 2025
Professionalism and customer service are severely lacking! We began our visit with a friendly salesperson and were interested in purchasing a used vehicle. Before finalizing the purchase, we were tol lacking! We began our visit with a friendly salesperson and were interested in purchasing a used vehicle. Before finalizing the purchase, we were told the title wasn’t in yet and that we needed to put money down to hold the car. About a week later, we received a call saying the vehicle was ready and scheduled a time to pick it up and complete financing. When we arrived, we were told there had been a mix-up and the car wasn’t actually ready. We were assured the manager would follow up the next day—but we never heard back. After two weeks of no communication, we went to the dealership ourselves. The staff said they were too busy with other clients to help us and offered no information about our vehicle. When we asked for our deposit back, we were told it had to go through corporate and could not be returned directly by the dealership. I requested written confirmation, and all I was given was a sticky note with the manager’s name and “money will be returned.” Another week passed with no update, so I called again and was told it could take 4–6 weeks to get our money back. After finally speaking with the manager, I decided to call corporate myself. Corporate was polite, professional, and resolved the issue quickly—I received my refund within a week. Adding to the frustration, we recently got a call asking if we’d like to schedule an oil change for the car we never purchased. From the moment we put money down, communication was either inaccurate or nonexistent. Overall, this was an incredibly frustrating experience, with professionalism and customer service severely lacking. More
by Ronald, B.
Employees Worked With
September 17, 2025
Dealership had the vehicle we hoped to find. Chris Miller did a good job of presenting information, knowledgeable, took us on a test drive, and spend time explaining vehicle operation after th Chris Miller did a good job of presenting information, knowledgeable, took us on a test drive, and spend time explaining vehicle operation after the sale was completed. More
by KNGARYBAETJE
Verified CustomerEmployees Worked With
September 16, 2025
Unfortunately, I have been receiving a strange lack of response from the dealership after leasing. response from the dealership after leasing. More
by ABHIK
September 15, 2025
I had a great experience at this Mazda dealership, the video inspection was very helpful and my vehicle was serviced in good time. I have not had any problems following my visit! video inspection was very helpful and my vehicle was serviced in good time. I have not had any problems following my visit! More
by kaleyg
September 15, 2025
I brought my company car in for a oil change on my one hour lunch break. The work was completed and I was back at work within 45 minutes. Thanks hour lunch break. The work was completed and I was back at work within 45 minutes. Thanks More
by TNEUPERT2009
Employees Worked With
September 14, 2025
Great service, explained everything, and answered all of my questions. Timely service, easy to schedule, and onvenient location. my questions. Timely service, easy to schedule, and onvenient location. More
by JPINNOW
September 13, 2025
Very disappointed in the level of pricing transparency. I asked how much an oil change was and was told $79 (or something close). After getting the bill I see an additional $11.99 charge for "shop supply r I asked how much an oil change was and was told $79 (or something close). After getting the bill I see an additional $11.99 charge for "shop supply recovery." This charge was NOT disclosed up front. Clearly it's not an *optional* charge. Pretty sure I couldn't have declined it and still got the oil change. If it's required, then it should be included in the total price when asked. More
by jlrudolp1
Employees Worked With
Caitlin
September 12, 2025
Service was on time and quick as I have experienced before. The TV entertains and the snacks taste good before. The TV entertains and the snacks taste good More
by annetteglasser
