Russ Darrow Mazda of Madison

Brandon was very thorough and patient with all of our questions. We came in not knowing what car we wanted to get, only letting him know our thoughts on what we needed. Brandon educated us on the best ch questions. We came in not knowing what car we wanted to get, only letting him know our thoughts on what we needed. Brandon educated us on the best choice and was very helpful with finalizing a vehicle that we are loving so far. More

Efficient. Friendly. Clear and specific. Good treats. Car wash. Comfortable place to wait. On time. Friendly. Clear and specific. Good treats. Car wash. Comfortable place to wait. On time. More

The service advisor was very nice to talk with and explained everything to me. Thanks. explained everything to me. Thanks. More

Our appointment was for 6:00. There was one of the finance guys that was got sick that day so we waited our turn. Staff was sorry and very appologetic regarding. It was no big dea There was one of the finance guys that was got sick that day so we waited our turn. Staff was sorry and very appologetic regarding. It was no big deal things happen and that's life. Kyle was great went above and beyond to make sure we comfortable and ok. My daughter wanted to test drive a CX 90 when we were waiting for our new car and Kyle made it happen. Looking forward to many years with our CX 50 and Russ Darrow. Love our new car. More

This is the 3rd car we have bought here, and all experiences have been outstanding--great deals and personalities with whom we have worked. Kyle is exceptional and a pleasure to work with--very cal experiences have been outstanding--great deals and personalities with whom we have worked. Kyle is exceptional and a pleasure to work with--very calm, polite, relaxed and competent in all ways. Well done! More

Everyone who I have encountered at this dealership has been nothing but kind and helpful. Initially got my car at another Mazda dealership in Milwaukee which was a fiasco in and of itself, but throughout been nothing but kind and helpful. Initially got my car at another Mazda dealership in Milwaukee which was a fiasco in and of itself, but throughout my issues they still helped get my audio issue fixed here in Madison. When I brought my car in this past weekend for new spark plugs, I thought I would ask if I could get the oil changed while it was in and they were able to accommodate adding on the oil change to my service. I would highly recommend Russ Darrow Mazda of Madison to friends if they were looking to get a Mazda! More

Friendly, prompt, and transparent service, very informational and no unnecessary upsells were done. Very easy drop off and pick up. informational and no unnecessary upsells were done. Very easy drop off and pick up. More

Friendly staff with a clean waiting area and great service, also feel they are reasonably priced on oil changes service, also feel they are reasonably priced on oil changes More

Great experience. Video of the inspection is a great feature. Ethan Her explained the repair recommendations well. Waiting room is pleasant. Video of the inspection is a great feature. Ethan Her explained the repair recommendations well. Waiting room is pleasant. More

Difficult and time consuming issues solved with my CX 50. Service Advisor (Caitlin) was awesome Service Advisor (Caitlin) was awesome More