Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Mazda of Madison
Madison, WI
743 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 743 reviews
September 14, 2025
Great service, explained everything, and answered all of my questions. Timely service, easy to schedule, and onvenient location. my questions. Timely service, easy to schedule, and onvenient location. More
by JPINNOW
Verified Customer
September 13, 2025
Very disappointed in the level of pricing transparency. I asked how much an oil change was and was told $79 (or something close). After getting the bill I see an additional $11.99 charge for "shop supply r I asked how much an oil change was and was told $79 (or something close). After getting the bill I see an additional $11.99 charge for "shop supply recovery." This charge was NOT disclosed up front. Clearly it's not an *optional* charge. Pretty sure I couldn't have declined it and still got the oil change. If it's required, then it should be included in the total price when asked. More
by jlrudolp1
Employees Worked With
Caitlin
September 12, 2025
Service was on time and quick as I have experienced before. The TV entertains and the snacks taste good before. The TV entertains and the snacks taste good More
by annetteglasser
September 04, 2025
Great experience - Cung was very helpful and made the shopping/buying process easy. The dealership worked with us on our trade and offered a number of discounts. shopping/buying process easy. The dealership worked with us on our trade and offered a number of discounts. More
by TMSNYDER071
September 03, 2025
Very supportive, willing to work with you but not pushy like other dealerships. Their great customer service is a culture and not a single representative; I received the same respect and support both this like other dealerships. Their great customer service is a culture and not a single representative; I received the same respect and support both this year and when I bought my previous car after shopping around. More
by Tracy
Employees Worked With
September 02, 2025
I worked with Kyle. He was patient and answered all my questions. He followed up with me after I took the car home. He was very attentive and I felt he answered all my q He was patient and answered all my questions. He followed up with me after I took the car home. He was very attentive and I felt he answered all my questions! Everyone was incredibly nice! More
by LISA.LDOG
September 02, 2025
The staff were mostly helpful. Cung is highly knowledgeable and trustworthy salesperson and very easy to work with. Cung is highly knowledgeable and trustworthy salesperson and very easy to work with. More
by ABHIK
August 31, 2025
Excellent service. Very personable and thorough. Would highly recommend and will definitely consider for any future car buying needs. Very personable and thorough. Would highly recommend and will definitely consider for any future car buying needs. More
by NAOMI7HILLS76
August 31, 2025
60000 service came up during 95,000 checkup. How does the happen? Vet confusing and communication from your dealer is not reaching me when it should. How does the happen? Vet confusing and communication from your dealer is not reaching me when it should. More
by SERVICESKJS
Employees Worked With
Staff
