Russ Darrow Mazda of Madison

I had a great experience buying my car here! I called ahead and everyone was friendly and helpful. Tim especially made the process smooth and welcoming. It was a night and day difference compare I called ahead and everyone was friendly and helpful. Tim especially made the process smooth and welcoming. It was a night and day difference compared to another nearby dealership I called, where I felt rushed and dismissed. I’m so glad I chose to come here instead. Thanks again Tim, Kody, and team! More

Appreciated the quick work for the service. Reception and service clearly are efficient. And much appreciate it. Reception and service clearly are efficient. And much appreciate it. More

I love the snack selection while I wait, and the video inspection. It's great to know my career is in good hands while I finish up work. inspection. It's great to know my career is in good hands while I finish up work. More

The staff person I dealt with was very nice and easy to communicate with. I’ve been going in for an oil change as needed. My vehicle was purchased from Russ Darrow. I like this dealership communicate with. I’ve been going in for an oil change as needed. My vehicle was purchased from Russ Darrow. I like this dealership More

Honestly they treat me right every single time. The people are professional, they honor their word. I’m pretty distrusting overall and they’ve done a fantastic job. Subjectively the best dealership The people are professional, they honor their word. I’m pretty distrusting overall and they’ve done a fantastic job. Subjectively the best dealership experience I’ve had in years. More

Andy was so cooperative, responsible, welcoming ,and friendly. He managed the service in a right way. friendly. He managed the service in a right way. More

This dealership is very nice and professional environment. The employees are understandable what the customers wants and needs. environment. The employees are understandable what the customers wants and needs. More

Everyone was very friendly and helpful. I wasn’t sure what kind of car I wanted but I was able to give a list of things I was looking for and both Dans found me my dream car. I was able to I wasn’t sure what kind of car I wanted but I was able to give a list of things I was looking for and both Dans found me my dream car. I was able to trade in my car for a great deal. Dan Healey made me feel heard and was very clear about what my monthly payments were going to be. I HIGHLY recommend this dealership for your next car purchase!! More

The dealership was great to work with! !! Absolutely would recommend!! Brandon was an excellent and knowledgeable salesmen!! !! Absolutely would recommend!! Brandon was an excellent and knowledgeable salesmen!! More

Excellent customers service, they proactively let me know about a warranty and quickly performed service. The loaner rental was easy as could be. On the other hand they failed to complete my requested additi about a warranty and quickly performed service. The loaner rental was easy as could be. On the other hand they failed to complete my requested additional service of installing a front license plate. My service sheet also called out a car wash was performed which was not done, writing that something was done that was clearly not done damages trust. I also had to call on Monday to verify if service was done and it turned out to have been complete days before. More