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Russ Darrow Mazda of Madison

Madison, WI

Overview
Employees
Reviews
Vehicles
4.7
743 Reviews
Russ Darrow Mazda of Madison is your premier destination for exceptional Mazda vehicles in Madison, WI. We offer an extensive selection of new and certified pre-owned Mazda models, all designed with innovation, style, and performance in mind. Each vehicle undergoes a thorough inspection to ensure quality and reliability for our customers. Our friendly team is dedicated to delivering outstanding service, making your car-buying experience seamless and enjoyable. Visit Russ Darrow Mazda of Madison today and discover why we’re the trusted choice for drivers in the Madison area!
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2302 W. Beltline Hwy.

Madison, WI

53718

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Showing 743 reviews

February 06, 2026

The service was good and Andy is a great advisor. He’s friendly and does a nice job of explaining everything. My complaint is that after paying $99 for an oil change, I did not receive a car wash. More

by TMARTI8888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2026 -

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Nick Zinniel nicholas.zinniel@russdarrow.com

February 05, 2026

Always professional and helpful. Leah makes you feel welcome. It’s nice to have a positive experience at a dealership service department. More

by KENGOWIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2026 -

Russ Darrow Mazda of Madison responded

We’re grateful for your 5-star review and happy Leah provided a welcoming experience. It’s rewarding to know our service team supported you and your Mazda professionally. We look forward to helping you again.

February 05, 2026

Good experience as always. Clear concise explanations. Good service. Able to get prompt appointment as needed. More

by SAGRANT0
Recommend Dealer
Yes
Employees Worked With
Andrew.
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Feb 05, 2026 -

Russ Darrow Mazda of Madison responded

Thank you for sharing your positive service experience. We’re glad our team provided clear, concise explanations and scheduled your Mazda appointment promptly. We look forward to helping you again.

February 04, 2026

Disappointed because after dropping the car I got a phone call saying the part was back ordered. I turned around and picked up the car. More

by richs.d1980
Recommend Dealer
Yes
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Feb 05, 2026 -

Russ Darrow Mazda of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Nick Zinniel nicholas.zinniel@russdarrow.com

February 04, 2026

Alex provided great customer service. Answered all my questions. Nice waiting area. Decent snacks and drinks. More

by BUCKYNEWELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Bustos
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 05, 2026 -

Russ Darrow Mazda of Madison responded

Thanks, Bucky, for sharing your thoughts about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

February 04, 2026

Great service department nice waiting area,I have been going there since they opened this location More

by RACEJGB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 04, 2026 -

Russ Darrow Mazda of Madison responded

It means a lot that you’ve trusted our service department with your Mazda CX-5 since we opened. Leah and our team are glad you find the waiting area comfortable. We look forward to continuing to welcome you.

February 02, 2026

Total lack of respect for my time. Lots of waiting. Promises if 5 more minutes that were more like 30. Or the next day. More

by Higgins ns
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Randall Mohammed
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Healey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 02, 2026 -

Russ Darrow Mazda of Madison responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Nick Zinniel nicholas.zinniel@russdarrow.com

February 01, 2026

Spent money on something that didn’t need fixing and not on what was supposed to be fixed. Very frustrating. I later took my vehicle to a family friend and they identified the noise/problem right away and f More

by jamiew123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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Feb 02, 2026 -

Russ Darrow Mazda of Madison responded

Thank you for bringing this to our attention, Jamie, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Nick Zinniel nicholas.zinniel@russdarrow.com

February 01, 2026

Thank you for the service…. thank you again for the great service. Will be coming back again More

by ALYCENNOEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leah Hoefling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Hyams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Bustos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2026 -

Russ Darrow Mazda of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison, we look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

January 30, 2026

Can’t think of a single issue, they were training and explained everything perfectly with no issues whatsoever. Thanks! More

by charlie.arvold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Her
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2026 -

Russ Darrow Mazda of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Madison. We look forward to having you as one of our valued customers for many more years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

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