Russ Darrow Mazda of Milwaukee
Milwaukee, WI
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We purchased a 2015 Mazda for our teenage son on 12/2/23. I have waited this long to write a review with the hope that our longstanding issues would be addressed. Unfortunately, I am still significantly fr I have waited this long to write a review with the hope that our longstanding issues would be addressed. Unfortunately, I am still significantly frustrated by our experience. We entered into good faith negotiations with our salesperson, Robyn, and the sales manager, Justin. We were open in telling them that there was only one vehicle that interested us. At first, they were reluctant to show us the vehicle because it had not been fully detailed or serviced. We remained interested and even stated that we were able to pay cash; however, we also said that if financing the vehicle would lead to a better deal that would be fine. It still took nearly 5 hours to complete the deal. When meeting with the finance department representative, Noah, he asked us to promise not to immediately pay off our debt because the bank "would get mad at the dealership." I asked him if he was actually asking me to accrue interest so that the bank would not be upset. He again asked me to "promise" not to pay off the debt for at least three months. We were able to get the car a few days later. Prior to leaving the dealership, we noticed that the vehicle was supposed to have a standard tire wrench and jack. They were missing, but we were promised that the dealership would get both for us. As we drove the vehicle for the first time (prior to leaving the lot), we noticed that the previous owner had installed after-market shocks. The vehicle was riding so low that the back end was bottoming out. We were told that the shocks could be adjusted, but it would take a "special wrench" that the dealership did not have. We were also told that they would obtain the wrench and adjust the shocks accordingly. Despite these promises, it took multiple phone calls to finally obtain the wrench and jack. As for the adjustment of the shocks, the dealership eventually stopped responding to my text messages and calls. This past week, I took the vehicle to an independent mechanic and he was able to adjust the shocks. He assured me that the dealership could have done the same. It seems clear to me that they were simply unwilling to keep their word. All told, I regret purchasing the vehicle at this dealership. It is clear to me that the sale was important but any sense of customer satisfaction did not matter. More
Was a great experience, everyone was very friendly and helpful. Answered all our questions and made us feel like we were the most important person there, even though their was numerous people there for th helpful. Answered all our questions and made us feel like we were the most important person there, even though their was numerous people there for the same reason we were to buy a Mazda. More
My salesman, Landen Peterson, was very knowledgeable about the Mazda CX5, explaining features of different models and my options to finance., Financing was a breeze with Justin, making my purchase a gre about the Mazda CX5, explaining features of different models and my options to finance., Financing was a breeze with Justin, making my purchase a great experience. I love my Mazdas. Did I mention this is my 7th Mazda 😊 Zoom Zoom More
Very friendly staff , Alejandro Noyola the sales person greeted us right away he was polite and helpful and was able to answer our questions. greeted us right away he was polite and helpful and was able to answer our questions. More
They were amazing to work with. Robyn was very patient and accommodating to what I was looking for. Would definitely buy here again. Robyn was very patient and accommodating to what I was looking for. Would definitely buy here again. More
Salesman Payton was attentive and very personable. Paperwork to make the purchase took almost 2+ hours to complete; too long when we were the only ones purchasing at that time. Detailing department Paperwork to make the purchase took almost 2+ hours to complete; too long when we were the only ones purchasing at that time. Detailing department didn’t do a very good job vacuuming/cleaning the SUV. I shouldn’t have had to clean it myself when I got home. And you would think that before selling a vehicle they’d make sure the batteries in both key fobs work! More
Went in not knowing if I'd be able to even qualify for a car, and my sales guy Alejandro worked with me to find the best way to walk outta there with a car. He was immensely kind, helpful and patient, which car, and my sales guy Alejandro worked with me to find the best way to walk outta there with a car. He was immensely kind, helpful and patient, which really helped ease my nerves. The process was smooth and didn't have me sitting around at any point waiting. Then after a little bit I left with a brand new, beautiful car. Could not have asked for a better experience my first time buying a new car, Mazda is outdoing themselves, and the staff in Milwaukee were the best! More