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Russ Darrow Mazda of Milwaukee

Milwaukee, WI

4.6
633 Lifetime Reviews Review Dealership
The Russ Darrow Group feels strongly about the need to support the communities that we serve at a time when they need it most. Our business has been determined to be an “essential business” by Governor Evers, and being designated as such is supported by every significant national organization related to the auto industry. Helping to reduce the total cost of vehicle ownership, through enhanced incentives, low or zero percent interest rate financing, deferred payment options up to four months, near record high trade in values, more competitive insurance quotes or just refinancing existing loans are all things we can offer to help improve the financial condition of our customers or any consumer. In addition, many other businesses considered to be “essential” have transportation needs that need to be met in order to provide their “essential” services. Keeping them on the road and available to support the communities they serve is imperative. There are other reasons that we are “essential” to help consumers at this time related to the “need” buyer, such as replacement of total loss vehicles and lease or loan terminations just to name a few. With regard to vehicle service operations, providing essential services to help keep reliable, individual transportation on the roads through needed maintenance and repair at time when people need it most, is equally important in our opinion. At the same time, we are able to keep our employees working to earn a living and help keep the economy in our communities going. We do provide vehicle pick up and delivery services along with virtual online vehicle shopping for those customers who prefer not to or are unable to visit our dealerships in person. We also are working very hard to provide a safe and professional environment in our dealerships by adhering to the best practices to support the safety, health and well being of all customers and our employees. Working together, with our dedicated and loyal employees, our customers and in our communities, we will get through this together! In good health, The Russ Darrow Group Welcome to the #1 Mazda Dealerhsip in Wisconsin! Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.

11330 W Metro Auto Mall

Milwaukee, WI

53224

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Top Reviewed Employees

Bruce Carrick at Russ Darrow Mazda of Milwaukee

Bruce Carrick

Service Advisor
5.0
EDWARD CAROTHERS at Russ Darrow Mazda of Milwaukee

EDWARD CAROTHERS

SHUTTLE
5.0
HAISE COLLAZO at Russ Darrow Mazda of Milwaukee

HAISE COLLAZO

BDC Agent
5.0
Warren Hayden at Russ Darrow Mazda of Milwaukee

Warren Hayden

Finance Manager
4.9

Latest Reviews

May 11, 2021

"I had a very pleasant experience with Kevin and finance..."

- Dzurek

I had a very pleasant experience with Kevin and finance manager, Warren! They were both extremely helpful. Kevin was able to work to get me payments I could afford. Warren explained all the fine print in a way that was easy to understand as a non-finance person. As a young(ish) woman, I also appreciated that once my husband joined me, Kevin still defaulted to me when talking about the vehicle/financing. Overall they made this trip a fantastic experience and I love my new-to-me Mazda CX-5! The only downside to the whole experience was Matt’s valuation of my trade-in. I was told my 2010 Honda CRV was essentially worthless, it couldn’t be sold and it would just go to auction, etc. Yes, it’s old and the vehicle did have 160k miles but Hondas are known to get well over 200,000 miles and the KBB trade-in estimate was a range of $3-5k. He also told me it had snow tires that would need to be junked. The tires were BF Goodrich Advantage T/A Sport, so while they are snow rated, they are all-season tires and this set was good for probably close to another 20,000 miles! I was able to get better trade value, which I’m thankful for since I later found the CRV on their site going for $8,494.

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Employees Worked With

May 07, 2021

"My service advisor Nicholas was excellent and the work..."

- Dustkeg

My service advisor Nicholas was excellent and the work was done quickly. It was explained to me what was done and they even provided a video of the technician checking my car.

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Employees Worked With

Nicholas Aguilar

May 06, 2021

"X1 service.vary efficient. We do use them again in a..."

- Buchananwfb

X1 service.vary efficient. We do use them again in a heartbeat. Cannot say enough about Rebecca and her team. They went above and beyond.

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Employees Worked With

Rebecca

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Photos & Amenities

  • After Hours Drop-Off
  • DRIVE-IN SERVICE
  • EXPRESS SERVICE
  • COMPLIMENTARY FOOD AND BEVERAGES
  • LOANER CARS AVAILABLE
  • SHUTTLE SERVICE
  • FREE WI-FI
  • PET FRIENDLY
  • LIVE MARKET NO HASSLE PRICING
  • CUSTOMER LOUNGE
  • CHILDREN'S PLAY AREA
  • CAR WASH SERVICE
  • OEM PARTS AND SERVICE
Russ Darrow Mazda of Milwaukee, Milwaukee, WI, 53224