Russ Darrow Mazda of Milwaukee

We had a great experience with this dealership, everything went smoothly and quickly, and all the staff was very attentive, friendly, and personable. Alejandro helped us and he was fantastic. Some everything went smoothly and quickly, and all the staff was very attentive, friendly, and personable. Alejandro helped us and he was fantastic. Some sales reps at other dealerships come off as needy or pressuring, but that was not the case with Alejandro. His authenticity and genuine care shone through in all our interactions with him. He was very knowledgeable and even if there was a question we asked that he wasn’t quite sure on, he went to double check and followed up with his, which felt very trustworthy. More

Dealership was very nice and clean. Chris the salesman I worked with was very nice and wasn’t pushy when I said I didn’t want all the extra stuff in my package. Worked with me on my neg Chris the salesman I worked with was very nice and wasn’t pushy when I said I didn’t want all the extra stuff in my package. Worked with me on my negotiation and got the vehicle to a spot where everyone was happy. Down payment and financing took quite a while as they only had one finance person working, this took up a bulk of the time. We didn’t end up leaving the dealership until well past closing time. I indicated that I had a pre-approved loan through my bank, but they wanted to pull financing offers for me as well because they said they worked with my bank Landmark Credit Union. Was told that this was so I could be given the best offer, but when it came time to sit down with the finance guy (Justin, I believe) he acted like I had already looked through the finance offerings they had pulled and assumed I wanted one that was 2% over what my bank had approved me at (dealer 8.25% vs my bank at 6.14%) so I was not happy about that. After some complaining about the confusion they offered me a longer loan period at 5.99%, but never made it seem like using my pre-approved loan was an option. I plan to refinance as soon as it makes sense. Justin in finance also interrupted my fiancé as she was in the middle of saying something pretty early on in the finance transaction which made for a pretty sour experience for the remainder of our time at the dealership. Definitely not a great way to end the evening and was only saved by the fact that I got to drive away from him in my beautiful new car :) TL;DR: Chris in sales was great to work with, expect payment and financing to take a while if there’s only one finance guy, make sure you stick to your guns if they don’t present you with all the financing options and proceed carefully if you get Justin the finance guy. More

Carlos was my rep yesterday and made the entire process a joy. His incites, product knowledge, and positivity made the entire experience wonderful. I’d highly recommend leasing a vehicle from this dealership joy. His incites, product knowledge, and positivity made the entire experience wonderful. I’d highly recommend leasing a vehicle from this dealership More

Slow process but in the end happy with the outcome! Relaxed environment, clean, not pushy, friendly. Be firm with what you want and they give it to you in the end :) Relaxed environment, clean, not pushy, friendly. Be firm with what you want and they give it to you in the end :) More

Very courteous, friendly and professional staff. Seemed to be a fun and positive group at this location. Seemed to be a fun and positive group at this location. More

Everyone was nice and incredibly helpful! Overall it was a great experience! I would highly recommend! Overall it was a great experience! I would highly recommend! More

Russ Darrow Mazda was very professional. They walk me thru all the necessary details and even gave me a negotiate price. They walk me thru all the necessary details and even gave me a negotiate price. More

Will Hampton was very professional and easy to work with. An all around good experience. An all around good experience. More

Experience was great. Chris our salesperson was friendly and knowledgeable. I would recommend this dealer. Chris our salesperson was friendly and knowledgeable. I would recommend this dealer. More

Professional, great customer service! Our sales consultant, Janea, was AMAZING and professional. She even made sure we had Sage to work (who was also great) with while she needed to step Our sales consultant, Janea, was AMAZING and professional. She even made sure we had Sage to work (who was also great) with while she needed to step away. More