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Russ Darrow Metro Chrysler Dodge Jeep RAM

Milwaukee, WI

4.5
846 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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10901 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 846 reviews

October 08, 2025

Kristian Heinrich has been servicing my car for past three visits to your dealership. He is courteous and professional. I appreciate his diligence and service. More

by Peter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com

October 08, 2025

Russ Darrow Automotive Group Russ Darrow Chrysler Dodge Jeep Ram of Milwaukee Metro Auto Mall More

by jed10947-other
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Justin Hanna justin.hanna@russdarrow.com

October 01, 2025

Jermaine is a great help and the the of the service team works well together More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Villmow
Oct 01, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. We look forward to having you as one of our valued customers for many more years to come! Justin Hanna justin.hanna@russdarrow.com

September 23, 2025

Service was ok it started out great then it got a little off track, but it was better in the end. More

by LESLIE.SHEARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristian Heinrich
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Hi Leslie: We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Justin Hanna justin.hanna@russdarrow.com

September 22, 2025

They were very efficient, allowing me to see everything I wanted to. Test drive things multiple times. Help me through the process of options. Had ideas and recommendations for what I was looking for! They m More

by ATERKEL
Recommend Dealer
Yes
Employees Worked With
Justin Hanna, and Amanda
Sep 22, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

September 20, 2025

Jonas was amazing to work with! Great customer service, showed me cars within my budget, didn’t try to sell me something out of my price range. Clayton and Shannon worked on financi More

by DCAIANI3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Krystle Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Duckworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonas Yoder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon
Sep 20, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

September 16, 2025

Took care of all my needs. Been going there for 5 hrs and they always treat me right. More

by pac02transam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Justin Hanna justin.hanna@russdarrow.com

September 15, 2025

From the moment I expressed interest in a 2025 Jeep Wagoneer online, Adrian Ellis went above and beyond to make the process smooth and enjoyable. Within minutes, he sent me a quick video clip of the ve More

by crrogersphd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clayton Duckworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Ellis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shannon Pankratz
Sep 15, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Justin Hanna justin.hanna@russdarrow.com

September 08, 2025

Went in for an oil change and came out with almost a new Gladiator. Can't day enough about the service I received. More

by geoffrey peterson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Villmow
Sep 09, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Hanna justin.hanna@russdarrow.com

August 31, 2025

The service is always good and the wait time is pretty decent not too long More

by redwardsr41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Chrysler Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else. Justin Hanna justin.hanna@russdarrow.com

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