Russ Darrow Metro Chrysler Dodge Jeep RAM

Told me my car would be looked at by noon. Was getting tge check engine light checked out. Called 3 times before I got q call back at 4pm to tell me they were backed up from the previous week Was getting tge check engine light checked out. Called 3 times before I got q call back at 4pm to tell me they were backed up from the previous week and my car wouldn't be looked at that day. I used the courtesy shuttle to get home and was told it wasn't available to pick me up to get my car. So I had to Uber back up there to pick my car up that was never checked out. More

Kenney and Paul were amazing to work with. Kenney exceeded my expectations. The whole team was great. Kenney exceeded my expectations. The whole team was great. More

Struggling with communication. I had to talk to an AI email service and two sales folks to set up a test drive. Since owning the vehicle I have responded to two different numbers a I had to talk to an AI email service and two sales folks to set up a test drive. Since owning the vehicle I have responded to two different numbers and an email address trying to set up service for my vehicle with no response. However our sales rep Tashawn who sold us the vehicle was a big help! More

Jermaine is an excellent advisor; very attentive, knowledgeable and professional. I always have a great experience with Jermaine. knowledgeable and professional. I always have a great experience with Jermaine. More

Kenney was great! Helped us with all our needs and questions. He was VERY patience with us as well. The best car buying experience we've ever had!! Helped us with all our needs and questions. He was VERY patience with us as well. The best car buying experience we've ever had!! More

The Svc was good 👍 and the Svc personal did a good job on Svc to my vehicle. on Svc to my vehicle. More

Body work was ok but check engine light was on because sensor in door that was replaced wasn't calibrated or reset sensor in door that was replaced wasn't calibrated or reset More

I wanna start off saying my experience at Russ Darrow and working with Kenney Crump was such a great experience. Kenney worked above and beyond to make sure I was happy with my purchase. He made sure he kept working with Kenney Crump was such a great experience. Kenney worked above and beyond to make sure I was happy with my purchase. He made sure he kept me updated on through the whole process, I really felt I was at home working with Kenney . I’m very pleased ! I will send so many people that need a vehicle to him. Thank you Kenney God bless you! More

Salesman Julie Barnes was very knowledgeable and explained everything and the sales manager. Justin was just as good very friendly would recommend them to anybody. explained everything and the sales manager. Justin was just as good very friendly would recommend them to anybody. More

This was an amazing experience. They did everything in their power to help our family out and I can’t thank them enough for that. We end up walking off the lot with not only one but They did everything in their power to help our family out and I can’t thank them enough for that. We end up walking off the lot with not only one but two vehicles for a family of seven. They was kind, caring, very understanding, motivated and the communication was on point. To sum this all up all I would say they are the best at what they do and they will do what they can to get you approved for the vehicle you want. More