Back

Russ Darrow Metro Chrysler Dodge Jeep RAM

Milwaukee, WI

4.3
817 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
Contact Dealership

10901 W Metro Auto Mall

Milwaukee, WI

53224

Directions

By Type

Showing 817 reviews

June 11, 2025

Most of my experience has been with the service department, which I found to be excellent. Purchasing a new Jeep was relatively painless, however, it could’ve been far more efficient if I dealt wit More

by AFROST1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clayton Duckworth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevante Hamilton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Here at Russ Darrow Metro Chrysler Dodge Jeep RAM, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Justin Hanna justin.hanna@russdarrow.com

June 07, 2025

They ALWAYS ALWAYS GET Me Right! ! Work I thought would take a couple days was done over night!! Keep up the Good Work Service Team! More

by ms.quitaw83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM, we look forward to having you as a valued customer for many years to come! Justin Hanna justin.hanna@russdarrow.com

June 03, 2025

Excellent work and excellent service thank you for your business I have been going there for years More

by brianhi2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Justin Hanna justin.hanna@russdarrow.com

June 03, 2025

Awesome service team. Listens to your concerns and hunts to find a way to solve the problem More

by brrrflycoons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine Heard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Villmow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
Jun 03, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM. Justin Hanna justin.hanna@russdarrow.com

June 02, 2025

Great customer service experience from the moment I drove in, until the moment I left. The service was fast and efficient. I felt valued, as usual. More

by anqunette.hendrix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristian Heinrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM.

May 31, 2025

Kenney made purchasing a vehicle super easy. He is very friendly and personable. No pressure to purchase and provided all purchasing options to give us the best deal on a new vehicle. I wish all More

by PM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raphael, Kenney Crump
May 31, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 30, 2025

Excellent customer service! Thank you Mike and Joel! You were both so helpful and kind. More

by rosalie0205
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Metro Chrysler Dodge Jeep RAM.

May 30, 2025

I was very impressed with the service. I received the video describing my truck and the maintenance that was done was a very nice touch. I will definitely be coming back. More

by Janddroe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Reichert
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Metro Chrysler Dodge Jeep RAM to be a positive one. Please don't hesitate to reach out if you need anything else.

May 29, 2025

Told me my car would be looked at by noon. Was getting tge check engine light checked out. Called 3 times before I got q call back at 4pm to tell me they were backed up from the previous week More

by Kathy conner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Reichert
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thank you for providing this feedback, Kathy, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 26, 2025

Kenney and Paul were amazing to work with. Kenney exceeded my expectations. The whole team was great. More

by Angelique
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clayton Duckworth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Garcia , Kenney Crump
May 27, 2025 -

Russ Darrow Metro Chrysler Dodge Jeep RAM responded

Thanks for sharing about your experience with Russ Darrow Metro Chrysler Dodge Jeep RAM. We appreciate your business and hope to see you again soon! Tyler Headdy tyler.headdy@russdarrow.com