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Russ Darrow Metro Chrysler Dodge Jeep RAM
Milwaukee, WI
990 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the same personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 990 reviews
May 05, 2026
Only reason I keep going back is the warrenty sold to me, I need to go back to dealership I need to go back to dealership More
by Disappointed
Verified Customer
May 03, 2026
Professional responsive to customers concerns good communication very responsive to complaint description and very accurate diagnosis communication very responsive to complaint description and very accurate diagnosis More
by dixonracing
Employees Worked With
May 03, 2026
January I came in for a break inspection nothing was found which I knew there was a problem that's why I had them inspected. Came in on Wednesday for a oil change they told me I needed my breaks down so found which I knew there was a problem that's why I had them inspected. Came in on Wednesday for a oil change they told me I needed my breaks down sooner or later Wednesday night my break went out. Thursday I took my truck back to the shop to get the breaks down I was quoted 1500 for breaks which is ridiculous! Well brakes, rotors and a caliber 2100 hundred was beyond ridiculous! Never again More
by Nakiakee
Employees Worked With
Dennis
May 02, 2026
Im very satisfied with the service of RD at the Mall location. My only complaint: Although RD provided shuttle service after I dropped my vehicle off, they didn't provide shuttle service to take me bac location. My only complaint: Although RD provided shuttle service after I dropped my vehicle off, they didn't provide shuttle service to take me back to pick up my vehicle. More
by MSTEACHES
Employees Worked With
May 01, 2026
Good location. Good service people. Customer waiting area is noisy. Customer shuttle is convenient for customers. Good service people. Customer waiting area is noisy. Customer shuttle is convenient for customers. More
by Dale
May 01, 2026
Can't say much. I knew the car. You guys had it & it was a great price. I knew the car. You guys had it & it was a great price. More
by UND5537
April 30, 2026
Very hard to talk to someone about a recalled part and had to follow up with many calls to get anything done. Vehicle fabric was dirty after work in we was done. had to follow up with many calls to get anything done. Vehicle fabric was dirty after work in we was done. More
by Debbie D
Employees Worked With
Heather
April 28, 2026
My salesman Shalamar was great as soon as I stepped into the showroom I was greeted by Shalamar who was not pushy and allowed me to explain to him exactly what I was interested in. Shalamar placed all of hi the showroom I was greeted by Shalamar who was not pushy and allowed me to explain to him exactly what I was interested in. Shalamar placed all of his efforts into make sure my questions were answered after verifying that his answers to me were indeed correct. The sales Manager Song was also great he was very helpful and understanding and made the process easy. Thanks to you Shalamar and Song for all of your assistance of my purchase. More
by Rong7275
April 28, 2026
The staffs are very knowledgeable about the products. Friendly, great customer service. Very welcoming environment. I was satisfied with my service . Friendly, great customer service. Very welcoming environment. I was satisfied with my service . More
by thepitons
April 27, 2026
The service was great, the wait wasn't long, service text updates were great, I even left my house keys in the chair I was sitting in when I left got a call almost before I left. Great service ?? updates were great, I even left my house keys in the chair I was sitting in when I left got a call almost before I left. Great service ?? More
by shirley
