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Russ Darrow Metro Mazda - Service Center

Milwaukee, WI

4.4
309 Reviews
Call Service Center (414) 360-9004

309 Reviews of Russ Darrow Metro Mazda - Service Center

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January 23, 2025

Kirstie was excellent to work with for my oil change! Very friendly and gave clear communication. More

by AEHRHART55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Russ Darrow Metro Mazda responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kirsten met your expectations. Thank you again for choosing Russ Darrow Metro Mazda. We look forward to having you as one of our valued customers for many more years to come! Jalen Moore jalen.moore@russdarrow.com

January 22, 2025

Robyn is absolutely fantastic! Thank you so much for all that do! Always willing to go above and beyond! More

by paradise8jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn ODonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

January 22, 2025

Their fast and friendly, and they do good work on your vehicles. Plus keep you up on future repairs More

by RYANOROBBINS22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cameron
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Jan 22, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your kind words, Ryan, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

January 22, 2025

Great communication and immediately took care of a problem without hesitation! Thanks for the help, Bruce! More

by iammegtastic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Rueth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

January 22, 2025

Never did get the video that was promised TWICE! One if the guards on the windshield wiper blade wasn't removed. Took over an hour for an oil change and tire rotation. Otherwise did a satisfact More

by drgpberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirsten Jones
3.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Russ Darrow Metro Mazda responded

Thank you for choosing Russ Darrow Metro Mazda. We appreciate your candid feedback and apologize for not meeting your expectations and for any inconvenience we may have caused. Please don't hesitate to reach out to us directly to discuss these issues in more detail. We value your business and hope to see you again! Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

It’s clean I love the cars in the showroom. Greeter has a nice smile. More

by WELLNESSHELP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Janea Anthony
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 22, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Metro Mazda. Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

Kevin provided the best customer service experience. He was punctual, kind, and listened to my concerns. I will be returning to this location solely based on my experience with Kevin as I felt like a va More

by AW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shaunte ONeal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Mazaba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Cameron
Report | Print
Jan 22, 2025 -

Russ Darrow Metro Mazda responded

Thank you so much for your kind words for Kevin, and for taking the time to leave us this wonderful feedback! Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

Highly recommend Russ Darrow Metro Mazda to put you in a new ride and amazing service department! More

by Barbosamarissa01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Carrick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stanley Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noah Matson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kirsten Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zoe DeRose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ivan Lawler, HAISE COLLAZO, Kevin Cameron
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Jan 21, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing your thoughts about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

Robyn was delightful. So knowledgeable and helpful. I wouldn't want to deal with anyone else. More

by cab6860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robyn ODonnell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Mudd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robyn
Report | Print
Jan 22, 2025 -

Russ Darrow Metro Mazda responded

Thanks for sharing about your experience with Russ Darrow Metro Mazda. We appreciate your business and hope to see you again soon! Jalen Moore jalen.moore@russdarrow.com

January 21, 2025

I went to service my CX-90 and everyone in the dealership was super helpful and nice. While I was waiting sales associate offered my coffee. The service was fast and they washed my vehicle. More

by Gavi.mcdonald.13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jalen Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gwen Moore
Report | Print
Jan 21, 2025 -

Russ Darrow Metro Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Jalen Moore jalen.moore@russdarrow.com

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