Russ Darrow Mitsubishi

At the beginning our experience was amazing. They went to go get the car we wanted from another dealership & we patiently waited. Our sales associated said we could finance a roof rack & we would get 6 oil c go get the car we wanted from another dealership & we patiently waited. Our sales associated said we could finance a roof rack & we would get 6 oil changes for free included with the car.. at the end stated we didn't qualify for the roof rack but we would still get the oil changes and free car washes. When we took a look at our contract we seen 2,500 in additional fees. Which is gap, road hazard and mantience fee. I called in and they stated they need to speak with my husband. My husband comes in and they tell him he will get a call back the next day to take these off .. Since we didn't get a call he calls in the morning and gets told he needs to do it online. After he was told it would be taken care of by our finance guy jason. I call to see what information is the accurate one. And they tell me they will call back. No call back. I call again and I have left my number twice and still gave no recieved a call back. I ask the operator who can I submit to and I get transferred to russ darrow kia in waukesha & until today I am waiting on a call back. More

The customer service was excellent. Everyone I dealt with was real friendly and explained everything accurately and honestly. I went to look at a used car that ended up not being what I wanted but got approv was real friendly and explained everything accurately and honestly. I went to look at a used car that ended up not being what I wanted but got approved for a brand new car that I absolutely love. I was so happy with my experience at this dealership and I would highly recommend anyone looking for a good car to go to this dealer. The friendliness and accommodations of the staff made my time there very worth while. More

They help the person do whatever it takes to get you into the car you want best employees couldn’t be happier with them thank you the car you want best employees couldn’t be happier with them thank you More

Would like to have the opportunity of turning in a lease for another vehicle to be a little less time consuming. I left as we could not agree on a financial amount only to get a call halfway home to Delafi for another vehicle to be a little less time consuming. I left as we could not agree on a financial amount only to get a call halfway home to Delafield to come back as they “found” a car. So five hours later I was in a new lease ! More

Customer service was excellent and the saleman. I still couldn't believe I was approved for a car loan. So happy now ! Thank you a lot. couldn't believe I was approved for a car loan. So happy now ! Thank you a lot. More

Happy New Year to Me! Bought my 2020 Mitsubishi Eclipse crossover two weeks ago. Treated very well , Great deal and was respected through out the process. Thank you to Ri Bought my 2020 Mitsubishi Eclipse crossover two weeks ago. Treated very well , Great deal and was respected through out the process. Thank you to Rigo , Brandon & Jason. Thank you and we will be back! Gary & Gloria More

The dealership is very welcoming and is patient with any problems that come up and lend a helping hand a great place to get a car from problems that come up and lend a helping hand a great place to get a car from More

Nicholas was absolutely wonderful, he has been more than helpful through this whole car buying experience. I am not a very social person but dealing with Nick was indeed a pleasure. helpful through this whole car buying experience. I am not a very social person but dealing with Nick was indeed a pleasure. More

Nicholas was amazing to work with, he answered all my questions and made my purchase very easy. I WOULD DEFINITELY BUY ANOTHER CAR FROM HIM IN THE FUTURE ! questions and made my purchase very easy. I WOULD DEFINITELY BUY ANOTHER CAR FROM HIM IN THE FUTURE ! More

I was not expecting to by a new car,the team made it happen They were very friendly and helpful,I was going to buy a used car and could not, The Russ Darrow team made it happen for me to buy a new one,I am very They were very friendly and helpful,I was going to buy a used car and could not, The Russ Darrow team made it happen for me to buy a new one,I am very thankful to them. More