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Russ Darrow Mitsubishi

Waukesha, WI

Overview
Reviews
Vehicles
4.4
474 Reviews
Call Dealership (262) 444-5463
View Awards

W226S1700 Hwy 164

Waukesha, WI

53186

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Showing 474 reviews

February 02, 2023

I was interested in a used Accord for sale, and made an appointment for a test drive. When I arrived, Rigo informed me that it was a wholesale car and that it needed $1300 in repairs. If this info had been More

by naterpack
Recommend Dealer
No
Employees Worked With
Minna Spivey, Rigo Sanchez
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Helpful
July 05, 2022

Both Malvin and Eric were very helpful in helping me find a good vehicle and made the process very enjoyable! More

by Mike Parkinson
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Malvin Ables
Report | Print
Jul 05, 2022 -

Russ Darrow Mitsubishi responded

Thank you so much for leaving us this review! We are so happy to hear you have had a 5-star experience at Russ Darrow Mitsubishi. Listening to our customers wants and needs, rather than just selling, is a big part of what makes the Darrow Difference. We hope to see you again soon!

Helpful
May 11, 2022

I purchased a 2012 Chevy Cruise and didn't do a warranty package. I got home I can't open the middle console and the key fob was damaged and the CD player doesn't work. Can I get these fixed by your dealers More

by Texastony13
Recommend Dealer
No
Employees Worked With
Rigo Sanchez
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May 12, 2022 -

Russ Darrow Mitsubishi responded

Thank you for bringing this issue to our attention. We are sad to hear you are having an issue with your vehicle. A member of our management team will be in contact so we can discuss these issues and come to a beneficial solution. We hope we are able to resolve this.

May 22, 2022 -

Texastony13 responded

Sorry I did not call you back. I had medical issues. I would like to bring the car in Saturday 27th if possible to resolve the 3 issues I mentioned in my review. Anthony Adam

May 23, 2022 -

Russ Darrow Mitsubishi responded

Hopefully everything is well with your health now. If you would like to bring the car in that is fine, we're on a skeleton crew on Saturday, I can have Marvin call you to schedule a time based on current availability and your schedule. Thanks

Helpful
March 26, 2022

Helpful, friendly. Worked with them for my last 3 cars, and the experience just keeps getting better. More

by hubbardjon39
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse Dickerson, Brandon Sagan, Josh Freiheit
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Mar 28, 2022 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

Helpful
March 24, 2022

a personalized and quality attention I thank Rigoberto for his kindness also the approval for the credit was super fast More

by fernando77718
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez
Report | Print
Mar 24, 2022 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with us at Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

Helpful
March 18, 2022

Very friendly and helpful from sales to care service. They went above and beyond to get the car that I want as well as the car service they will keep you updated and informed. More

by Giovani.quiles
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rigo Sanchez, Marvin G Garrison, Brandon Sagan, Josh Freiheit
Report | Print
Mar 19, 2022 -

Russ Darrow Mitsubishi responded

Thank you so much for your review. We at Russ Darrow Mitsubishi always strive to make all customers and friends comfortable when they work with us. We always put you first! Thank You for your business and we hope you enjoy your new car. See you again soon.

Helpful
March 04, 2022

Great service. Very professional. Thanks to Braden and Robert and Josh. Would highly recommend to everyone More

by Tombphillips45
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Karas, Brandon Sagan, Josh Freiheit
Report | Print
Mar 05, 2022 -

Russ Darrow Mitsubishi responded

Thanks Tom for the review we appreciate your business. Hope you enjoy your new car. See you soon!!!

Helpful
February 19, 2022

My recent visit with the Russ Darrow service department is one of the best I have ever experienced. Marvin, the service advisor, followed through promptly on all of my questions and concerns and offered gr More

by corrinemikula
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison, Nicholas Cunningham
Report | Print
Feb 21, 2022 -

Russ Darrow Mitsubishi responded

Thank you for leaving this 5-star review! We are so happy to hear you had a great experience with the Russ Darrow Mitsubishi. Our customers are part of our ever-growing Russ Darrow Group family, and we like to treat every customer like they are a family member. We hope to see you again soon!

Helpful
February 11, 2022

Always helpful, kind, and giving reminders about upcoming maintenance! Prices are very affordable, and scheduling is very easy. More

by melodyjojo11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
Report | Print
Feb 12, 2022 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your experience during your visit at Russ Darrow Mitsubishi. Greatly Appreciated!!! We are glad to hear Marvin provided a 5 Star level of service.

Helpful
January 31, 2022

Very friendly and efficient. I am on my second car here and I wouldn't dream of going anywhere else! More

by tinazais
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marvin G Garrison
Report | Print
Jan 31, 2022 -

Russ Darrow Mitsubishi responded

Thank you for leaving this review! We are so happy to hear you had a 5 star experience at Russ Darrow Mitsubishi. We hope to see you again soon.

Helpful
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