Russ Darrow Mitsubishi

Routine Maintenance The visit to the dealership was for routine maintenance to my Outlander Sport. The service was fast and affordable. I only wish there was a dealership The visit to the dealership was for routine maintenance to my Outlander Sport. The service was fast and affordable. I only wish there was a dealership closer to home. More

Easy to work with. I was happy with the service I received from Andreas. He was very nice and thorough. I think the work done on the car from what I can see is very goo I was happy with the service I received from Andreas. He was very nice and thorough. I think the work done on the car from what I can see is very good. More

my experience It has been a great experience for my purchase . Daniel and Sean has been very helpful and professional. Very happy with the services for my new purch It has been a great experience for my purchase . Daniel and Sean has been very helpful and professional. Very happy with the services for my new purchase . THANK YOU More

New car Daniel Hansen help me out with a new car did a very go job and the dealer ship looks good I would have all my friends come here for a new or use car Daniel Hansen help me out with a new car did a very go job and the dealer ship looks good I would have all my friends come here for a new or use car More

Super friendly and answered all my questions and concerns. I had the pleasure of being taken care of by Diondree Simmons and he treated me with respect and wasn't pushy at all like u was concerned about. Very I had the pleasure of being taken care of by Diondree Simmons and he treated me with respect and wasn't pushy at all like u was concerned about. Very professional and also very friendly. More

Great!! This dealership has been awesome to work with at every step from buying the car and financing to service. The work is done well and the prices are fai This dealership has been awesome to work with at every step from buying the car and financing to service. The work is done well and the prices are fair. Mike and Marvin in service are great, and so is cashier Vanessa! More

car accident servicing Dealership and body shop pleasant and easy to work with. Staff friendly and made process very easy. Great results and car was fixed quicker than expec Dealership and body shop pleasant and easy to work with. Staff friendly and made process very easy. Great results and car was fixed quicker than expected. More

Prompt thorough service Service department friendly, thorough, and no nonsense guys. Gets the job done when promised. If you wait for service they keep you updated on when yo Service department friendly, thorough, and no nonsense guys. Gets the job done when promised. If you wait for service they keep you updated on when your car will be ready. More

Painless. Quick. Professionals I went in knowing exactly the budget I needed to maintain...the staff was patient,understanding and persistent in finding me the perfect vehicle to fi I went in knowing exactly the budget I needed to maintain...the staff was patient,understanding and persistent in finding me the perfect vehicle to fit ALL my needs (features, financing, etc.). See Emily....she's the only female sales rep and won't steer you wrong!!!! More

Dealership cleared the dashboard sensors fraud If you buy a used car make sure to bring your own code reader before the sale is made. I recently bought a used 09 Ford Escape and the test drive went If you buy a used car make sure to bring your own code reader before the sale is made. I recently bought a used 09 Ford Escape and the test drive went fine. A few weeks after the purchase I took it in for the emissions test and it failed due to the sensors not being ready. This dealership cleared the dashboard and saved the codes so I wouldn't know during the test drive that the engine light was on and the vehicle needed expensive repairs estimated over $800. After the oil change the check engine light went on and 2 codes were revealed. My VVT solenoid and fuel inlet needed replacement. We called Russ Darrow and spoke to the used car manager and he said we should have spend 3 grand on their maintenance warranty package. They offered nothing to help us and told us we could bring it to them and they could fix it but at full price. Once the sale is made they don't care about the customer satisfaction they just want your money. They were very rude on the phone and constantly said they would call us back and never did. Basically they said it our our problem now not theirs. I am furious that they reset the dashboard so I bought a vehicle unknowing it had issues. The vehicle died after only having it for 4 weeks on my way to work one morning. I thought I was buying a reliable vehicle and had I known the check engine light was on I never would have purchased it. I wonder how many other vehicles they have sold and cleared the sensors so customers wouldn't know a check light was on. I will never go there again for anything as they are untrustworthy and will tamper with the vehicle just to make a sale. More