Russ Darrow Mitsubishi

Great service Fast service and very knowledgeable. I have had all my service done there and have always driven away satisfied and confident with work that has been Fast service and very knowledgeable. I have had all my service done there and have always driven away satisfied and confident with work that has been done. More

Quick Oil change was completed within 30 minutes. The friendly staff and clean waiting area is a plus. I will be going back for future oil changes. My only Oil change was completed within 30 minutes. The friendly staff and clean waiting area is a plus. I will be going back for future oil changes. My only issue is that I scheduled my appointment online. When I arrived I was told I should have called to see if they can get me in while I waited. That defeats the purpose of scheduling online and noting I will wait. More

Great Over all had a great experience. They had amazing and friendly service. The sales man was very professional and knew a lot about the car he sold. Over all had a great experience. They had amazing and friendly service. The sales man was very professional and knew a lot about the car he sold. More

Excellent Service! Rigo was amazing! Went above and beyond to help me. I would recommend your branch to anyone! I am already a returning customer to and will for sure be Rigo was amazing! Went above and beyond to help me. I would recommend your branch to anyone! I am already a returning customer to and will for sure be again! You all rocked!! More

Great Service experience I have been doing business with Russ Darrow Mitsubishi for nearly 10 years. I have purchased 5 vehicles from the dealership. I have had a very positiv I have been doing business with Russ Darrow Mitsubishi for nearly 10 years. I have purchased 5 vehicles from the dealership. I have had a very positive Sales experience with each purchase. More importantly, it's the Service Department that continues to impress and solidifies my decision to make future purchases here. Mike and Marvin are fantastic, courteous, and helpful. I've witnessed some challenging situations with customers, which these two gents handled with professionalism. More

Great Service Easy to get appointments and very accommodating when rescheduling is needed or you need to bring in the car for some urgent maintenance. Mike especial Easy to get appointments and very accommodating when rescheduling is needed or you need to bring in the car for some urgent maintenance. Mike especially makes an effort to make sure that you are not made to wait needlessly. More

Salesman and Manager nice but car smelled and not clean The salesman was very nice, polite, and seemed knowledgeable. The manager was nice and detail oriented (paperwork) as well. However, the car I purchas The salesman was very nice, polite, and seemed knowledgeable. The manager was nice and detail oriented (paperwork) as well. However, the car I purchased was definitely not looked at with any attention to detail insofar as detailing or cleaning it up. The test drive didn't indicate any smell since the car was outside in the cold. However after the sale, when driving it away and turning the heat on, it stunk like cigarettes, even though I was told that the previous owner was not a smoker. Only 10 miles later after driving away, the tire air pressure warning light lit up. Did anyone in service take the time to check or inspect the simple things about the vehicle? Stopped to check the air pressure (which the salesman told me was supposedly checked by service department), and found that 2 tires were under inflated and showing over 10 psi under the tire manufacturer recommendation. The general cleanliness of the car inside was lacking. Found that someone had 'wiped' things down, but left a sticky film on everything. Hands even stuck to the steering wheel from whatever it was that was used to 'clean' things up. However, the car is so far (after 2 days), running well. Bottom line, their service dept (or whoever they have that's supposed to 'detail' the car) needs to pay closer attention to details, because the car was definitely not clean inside, and smells like someone has smoked inside the vehicle. Overall, I'm more impressed with the sales and manager staff, but whoever they have in charge of cleaning cars needs training. A customer should not worry about whether or not the car they just purchased and took a loan out for has been checked for proper tire inflation and if the care smells like smoke, or if there is a sticky residue on the inside of the car. This morning, my check engine light came on, and I haven't even had this vehicle for 30 days. I've called the dealership to request the form showing what inspections that they've performed on the vehicle, so that I can compare it with what is found when I take this vehicle to another dealership to be inspected. Really, I expected at least a minimum of someone checking fluid levels, air pressure, oil change, etc. I'm not sure if anyone even took the time to do that with this vehicle. I'll be back on this review again once I find out what else is going on. More

Great service, have never had a problem with them. I have never had them reschedule or delay me. They also do great work and make sure to wrote down all my concerns. Would recommend. I have never had them reschedule or delay me. They also do great work and make sure to wrote down all my concerns. Would recommend. More

Excellent! Excellent awesome the greatest experience I’ve ever had buying a car ,The guys were so courteous and professional, never once did I feel pressured or Excellent awesome the greatest experience I’ve ever had buying a car ,The guys were so courteous and professional, never once did I feel pressured or Never did I feel like the things the dealer were telling me were scripted.I personally appreciate the way the dealers took care of me and my wife. More

Stress free Friendly gentlemen helped me. It's was a busy night and the business manager came over to apologize for the length of time, that was great customer s Friendly gentlemen helped me. It's was a busy night and the business manager came over to apologize for the length of time, that was great customer service More