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Russ Darrow Mitsubishi - Service Center

Waukesha, WI

4.5
221 Reviews
Call Service Center (262) 333-0820

221 Reviews of Russ Darrow Mitsubishi - Service Center

Sort by
September 12, 2025

Efficient, friendly, did his job nicely! Courteous, explained in detail when requested, had no issues whatsoever! More

by jhafemeister
Recommend Dealer
Yes
Employees Worked With
Joakim
Report | Print
Sep 12, 2025 -

Russ Darrow Mitsubishi responded

Thank you for choosing Russ Darrow Mitsubishi. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Darion Mcmiller darion.mcmiller@russdarrow.com

September 11, 2025

The worst service ever- irresponsible, unreliable, and completely harmful to the customer. Absolutely NOT recommended More

by MCBALAREZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Rupp
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dima Aslanov
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Rupp, the worst ever., Rigo Sanchez
Report | Print
Sep 15, 2025 -

Russ Darrow Mitsubishi responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Darion Mcmiller darion.mcmiller@russdarrow.com

September 11, 2025

The staff was awesome and friendly. My only complaint is that there was only 1 key fob for the car and we did not find this out until we were ready to drive the car home. I think for a More

by trishjensen.25
Recommend Dealer
Yes
Employees Worked With
Joshua Washington-Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darion Mcmiller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 12, 2025 -

Russ Darrow Mitsubishi responded

Trish, thank you for providing this feedback. We apologize for not providing you with an exceptional sales experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Darion Mcmiller darion.mcmiller@russdarrow.com

September 10, 2025

Super helpful! It was easy to schedule my oil change appointment. The complimentary car wash was a bonus. Friendly staff throughout the process. More

by TAZNGIRLZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 10, 2025 -

Russ Darrow Mitsubishi responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mitsubishi, we look forward to having you as a valued customer for many years to come! Darion Mcmiller darion.mcmiller@russdarrow.com

August 30, 2025

Prompt. Courteous. Clean. Friendly. Timely. Attentive. A pleasure to work with. Four words short. Not anymore! More

by ERICKOESTER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2025 -

Russ Darrow Mitsubishi responded

Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. We appreciate your business and hope to see you again soon! Darion Mcmiller darion.mcmiller@russdarrow.com

August 25, 2025

The customer representative was excellent and the people working there. I would totally recommend it. More

by rquint4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Karas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carolyn Gouthro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Sagan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darion Mcmiller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Buckmaster
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Aug 25, 2025 -

Russ Darrow Mitsubishi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Darion Mcmiller darion.mcmiller@russdarrow.com

August 24, 2025

They were very Courteous and fast fast fast fast fast fast fast fast fast fast More

by GREGOLFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2025 -

Russ Darrow Mitsubishi responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Darion Mcmiller darion.mcmiller@russdarrow.com

August 19, 2025

Customer service is excellent. They got the job done in a timely manner Salesforce behind the counter is very polite and kind More

by jmkozi1976
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley Buckmaster
Report | Print
Aug 19, 2025 -

Russ Darrow Mitsubishi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mitsubishi. Darion Mcmiller darion.mcmiller@russdarrow.com

August 17, 2025

They were very responsive to my questions and kept me informed each step of the way. The body work staff put in the extra effort to find the proper service provider who would fix the tear in the car sea More

by Ann Binder Schaefer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Rupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber from body work shop
Report | Print
Aug 17, 2025 -

Russ Darrow Mitsubishi responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mitsubishi! Darion Mcmiller darion.mcmiller@russdarrow.com

August 16, 2025

Mike was Extremely knowledgeable and and helpful. He knew the product and made the process better by accommodating our budget needs. More

by JBORYAN81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Rupp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zemanovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Darion Mcmiller darion.mcmiller@russdarrow.com

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