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Russ Darrow Mitsubishi - Service Center

Waukesha, WI

4.5
157 Reviews

157 Reviews of Russ Darrow Mitsubishi - Service Center

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February 20, 2025

Oil change and tire rotation was completed in a very timely manner. And all the workers were very polite More

by DAKOTA100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2025 -

Russ Darrow Mitsubishi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Mitsubishi. Josh Kiscellus josh.kiscellus@russdarrow.com

February 16, 2025

Did every thing to make the deal work. It wasn’t easy, but, they were dedicated to make it happen. More

by Jerry Smith Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Hansen
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Feb 16, 2025 -

Russ Darrow Mitsubishi responded

Thank you, Jerry, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Josh Kiscellus josh.kiscellus@russdarrow.com

February 11, 2025

It was clean and neat, the chairs were a bit itchy and I wish I got more water or offered it more More

by NATHANI3LGOT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dima Aslanov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Buckmaster
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pilarte
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Henderson
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Feb 11, 2025 -

Russ Darrow Mitsubishi responded

Thank you for your feedback, Nathan. We appreciate your business and hope to see you again! Josh Kiscellus josh.kiscellus@russdarrow.com

February 09, 2025

Take forever to do a simple oil change. My appointment was not even in the system but I booked it over the phone with a rep. More

by AMIRAH.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley Buckmaster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Russ Darrow Mitsubishi responded

Amirah, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Josh Kiscellus josh.kiscellus@russdarrow.com

February 06, 2025

Friendly people,clean, was informed on what was going on with my car. Thank you stay kind More

by NICHOLE.WEIDNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Buckmaster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Russ Darrow Mitsubishi responded

Thank you for your review, Nichole. We sincerely appreciate your business ad look forward to serving you again! Josh Kiscellus josh.kiscellus@russdarrow.com

February 04, 2025

My service advisor, Joakim Holm was incredible and very helpful. Explained the whole process to me and updated me during the work being performed. What Joakim communicated to me matched the end result an More

by bradley.snow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Russ Darrow Mitsubishi responded

Bradley, Thanks for sharing your thoughts about your experience with Russ Darrow Mitsubishi. Joakim and our team appreciate your business and hope to see you again soon! Josh Kiscellus josh.kiscellus@russdarrow.com

February 02, 2025

Great sevice, courteous staff. Too bad the coffee machine was out of order. Need my Java. More

by MELSWEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn Gouthro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dima Aslanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Russ Darrow Mitsubishi responded

Sorry for the inconvenience. The machines were replaced and working on getting new water lines installed.

January 31, 2025

Very slow service . Took over an hour and a half to get my oil changed. My truck sat outside the waiting room window for over 20 minutes. When I went in to check on it t More

by CHRISTOPHEROLSON60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dima Aslanov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joakim Holm
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2025 -

Russ Darrow Mitsubishi responded

We're sorry to hear about your experience, Christopher, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Josh Kiscellus josh.kiscellus@russdarrow.com

January 26, 2025

Pleasant, courteous service. I do wish they dried off the car after washing. That would be nice. More

by CONTRERASAISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Russ Darrow Mitsubishi responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Saisha, and we look forward to working with you again. Josh Kiscellus josh.kiscellus@russdarrow.com

January 26, 2025

The service departments offered Great customer service. Joakim specifically was very pleasant. I would recommend this location. More

by YAMILEXCALDERON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joakim Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 27, 2025 -

Russ Darrow Mitsubishi responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Josh Kiscellus josh.kiscellus@russdarrow.com

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